Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Average customer rating
4.1
(831 Reviews)
Rating breakdown 831 reviews
5 Stars
541
4 Stars
97
3 Stars
41
2 Stars
55
1 Star
97
80%of customers recommend this product.
(
549 out of
689)
Customer Reviews for GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Customer Rating
5
Soft ice
on October 15, 2022
Posted by: Amy32
from Washington
We love this ice maker. It makes a large amount quickly. I would highly suggest purchasing the side tank if you use a lot of ice. We refill our side tank daily and never run out before bedtime. This is with 2 people drinking 6 tumblers or so each full of ice water. The unit is heavy and when draining it to clean it is not easy to move so if you can set it up near your sink that would be ideal. We drain into a bucket because we don’t have the counter space and it seems to work just fine.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Sonic ice at home
on October 15, 2022
Posted by: Jrsvette
from Texas
This 600 dollar purchase was a waste of money.We have had the product for about 18 months and it was great when first purchased but now it has a loud humming noise and will not maje ice.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, October 25, 2022
Hey there, and thanks for reaching out. We hate to hear the Opal isn’t making ice, and you have a concern with a noise it’s making – we know issues like these must be frustrating, and we regret any inconvenience you’ve had. This certainly isn’t the performance we would expect from our model, and notice of your experience will be sent to our team for review.
You may want to make sure the ice bin is completely pushed into place, or try resetting the unit by unplugging it for 3 to 4 hours. We have additional details on what to do when the Opal isn’t making ice, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628&_ . If it might be useful for you, we also have information on what sounds the Opal may make here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ . If you’re not able to resolve your concerns with this information, we do have Opal Support available at 1-866-907-6718 and online at myopalservice.com ; those specialists would be glad to assist.
We hope this is helpful, and you’re able to solve your concerns soon. If you have any other concerns or questions, we’re always glad to offer assistance. -Sarah@GEA
You may want to make sure the ice bin is completely pushed into place, or try resetting the unit by unplugging it for 3 to 4 hours. We have additional details on what to do when the Opal isn’t making ice, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628&_ . If it might be useful for you, we also have information on what sounds the Opal may make here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ . If you’re not able to resolve your concerns with this information, we do have Opal Support available at 1-866-907-6718 and online at myopalservice.com ; those specialists would be glad to assist.
We hope this is helpful, and you’re able to solve your concerns soon. If you have any other concerns or questions, we’re always glad to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Great Ice Horrible Sound
on October 14, 2022
Posted by: Hum8
from North Carolina
Absolutely love the ice! The machine makes a terrible sound and has to have the top and back casing removed to work. If not the ice gets stuck and the entire machine freezes up. Ice is often half melted.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, October 27, 2022
Hello. We appreciate you leaving a review, and are thrilled you love the ice! But we truly hate to hear you have a concern with a sound the machine is making, and have had an issue with ice getting stuck and the machine freezing up. We know this must be frustrating, and we regret the inconvenience you’ve had. Notice of your experience will be sent to our team for review.
We do expect some of the ice may melt, as the Opal isn’t refrigerated. It is designed to recirculate meltwater to the tank to make new ice. Regarding the sound you’re hearing, while we want to provide as peaceful an experience as possible we expect the Opal to make some noise as it operates. We have an article discussing what noises would be normal for the unit here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ .
Please note that we would not expect you to have to remove part of the casing for the machine to work, and wouldn’t recommend you do so. The machine is meant to automatically defrost; if you think it might not be doing so, you may want to try resetting the Opal by unplugging it for 3 to 4 hours. If you aren’t able to resolve the issues you’re having with noise and freezing, we do have Opal Support online at myopalservice.com . You can also reach that department over the phone at 1-866-907-6718, and our specialists would be glad to assist.
We hope this helps, and you’re able to solve these issues soon so you can fully enjoy your Opal. If you have any other concerns or questions, we’re always happy to assist. -Sarah@GEA
We do expect some of the ice may melt, as the Opal isn’t refrigerated. It is designed to recirculate meltwater to the tank to make new ice. Regarding the sound you’re hearing, while we want to provide as peaceful an experience as possible we expect the Opal to make some noise as it operates. We have an article discussing what noises would be normal for the unit here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ .
Please note that we would not expect you to have to remove part of the casing for the machine to work, and wouldn’t recommend you do so. The machine is meant to automatically defrost; if you think it might not be doing so, you may want to try resetting the Opal by unplugging it for 3 to 4 hours. If you aren’t able to resolve the issues you’re having with noise and freezing, we do have Opal Support online at myopalservice.com . You can also reach that department over the phone at 1-866-907-6718, and our specialists would be glad to assist.
We hope this helps, and you’re able to solve these issues soon so you can fully enjoy your Opal. If you have any other concerns or questions, we’re always happy to assist. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't work!
on October 14, 2022
Posted by: JimC233
from North Carolina
The product never worked. Went through the entire startup process and all the unit will do is circulate water without making ice. I have other GE Profile large appliances in my home and I've had issues with all of them. I should have know better than buy another GE Profile unit.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, October 25, 2022
Hi there, and thanks for contacting us. We truly hate to hear the Opal isn’t working correctly for you – we know how frustrating that must be, especially as you’ve had concerns with other appliances, and we regret any inconvenience you’ve had.
It can take a few minutes for the unit to go through the entire start up process and start making ice. If the unit continues to not make ice after allowing time for it to start up, you may want to check that the ice bin is pushed completely into place or try resetting the unit by unplugging it for 3 to 4 hours. We have more details on what to do when ice isn’t being made in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628&_ . We hope that article helps, but if you continue to have this trouble we do have Opal Support available at myopalservice.com , or you can also call that department at 1-866-907-6718; those specialists would be able to assist with your concern.
Your loyalty as a GE Appliances consumer is truly appreciated, and going forward we’ll do all we can to earn back your trust in our brand. If you have any current issue with your other appliances, or any other concerns or questions, you’re always more than welcome to contact us here or over social media. We’re happy to offer assistance any time. -Sarah@GEA
It can take a few minutes for the unit to go through the entire start up process and start making ice. If the unit continues to not make ice after allowing time for it to start up, you may want to check that the ice bin is pushed completely into place or try resetting the unit by unplugging it for 3 to 4 hours. We have more details on what to do when ice isn’t being made in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628&_ . We hope that article helps, but if you continue to have this trouble we do have Opal Support available at myopalservice.com , or you can also call that department at 1-866-907-6718; those specialists would be able to assist with your concern.
Your loyalty as a GE Appliances consumer is truly appreciated, and going forward we’ll do all we can to earn back your trust in our brand. If you have any current issue with your other appliances, or any other concerns or questions, you’re always more than welcome to contact us here or over social media. We’re happy to offer assistance any time. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love This!
on October 13, 2022
Posted by: Aggiesmom
from Sacramento, CA
We have certain places we go in order to get the nugget ice. So of course we had to get our own ice machine. Within three hours, we had three gallon freezer bags full of nugget ice without having to refill the machine with water. This will be perfect when we have any events at our home!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Wonderful Ice Maker
on October 12, 2022
Posted by: KristinOK
from Oklahoma City, OK
We loved using our original OPAL and enjoy the updated version. We've noticed the water tank attachment melts our ice, so I don't know if it's needed.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Favorite new appliance
on October 12, 2022
Posted by: french81
from FL
I have been in need of an ice machine for some time. I was excited to find one that produces the "Sonic" ice. I'm not thrilled about having to clean it often, but understand it is needed for quality ice and safe use. My husband and I are loving it every day. Would highly recommend this appliance.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
GREAT COUNTERTOP ICE MAKER. LOVE THE NUGGET ICE
on October 12, 2022
Posted by: OLIVIA22
from ODEM TX
RESEARCHED SEVERAL PRODUCTS BEFORE BUY OUR PROFILE OPAL ICE MAKER. LOVE ALWAYS HAVING THE NUGGET ICE THAT IS SERVED IN SOME RESTAURANTS. ALSO LIKE HAVING ICE FOR OUR FREQUENT SOCIAL GATHERINGS, AS THE ICE MAKER ON OUR FRIDGE RUNS OUT RATHER QUICKLY (WE STORE ICE IN GALLON BAGS)
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com