Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Average customer rating
4.1
(831 Reviews)
Rating breakdown 831 reviews
5 Stars
541
4 Stars
97
3 Stars
41
2 Stars
55
1 Star
97
80%of customers recommend this product.
(
549 out of
689)
Customer Reviews for GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Customer Rating
5
Awesome Machine
on October 20, 2022
Posted by: JCIceMan
from Johnson City, TN
Can’t get much better…I have had several ice makers. This is great!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Kacie@GEA, GE_Appliances, November 18, 2022
Hello! Thanks for taking the time to leave your review with us regarding your icemaker. We're very happy that it is meeting your expectations and you're satisfied with its performance and features! We're positive this icemaker will meet your expectations for a very long time. Kindly let us know if you have any questions. We're always happy to help. Best wishes. -Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
flawed pull ice bindrawer
on October 20, 2022
Posted by: TMCLai
from dadeville
love the product other than the faceplate of the ice bin coming off. Not sure about that design?
Features
4
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, November 3, 2022
Hi there,
Thanks for taking the time to reach out about your Opal. Sorry to hear about the frustrations. If a part of the Opal is coming off, then service may be needed to further investigate. If this is the case, we'd recommend reaching out to OnPoint by visiting myopalservice.com or contacting 1-866-907-6718, M-F 8-8 EST.
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@GEA
Thanks for taking the time to reach out about your Opal. Sorry to hear about the frustrations. If a part of the Opal is coming off, then service may be needed to further investigate. If this is the case, we'd recommend reaching out to OnPoint by visiting myopalservice.com or contacting 1-866-907-6718, M-F 8-8 EST.
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Ice on demand
on October 20, 2022
Posted by: Ice bucket
from 3410 Jasmine Lane
GE has been around a long time, and my parents used GE, when I was a small child, and I fall in their steps and it still does great work and products that last.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Kacie@GEA, GE_Appliances, November 18, 2022
Hello,
Thank you so much for leaving your great feedback with us. We're happy to hear your icemaker is working great for you. We're even more happy to learn you and your family have been part of the GE Appliances Family since you were a small child. That's such an awesome story! We share your confidence that this unit will last long and make great ice for a long time to come. Please let us know if you have any questions.
Kacie@GEA
Thank you so much for leaving your great feedback with us. We're happy to hear your icemaker is working great for you. We're even more happy to learn you and your family have been part of the GE Appliances Family since you were a small child. That's such an awesome story! We share your confidence that this unit will last long and make great ice for a long time to come. Please let us know if you have any questions.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Makes loud noise from the fan after just a few use
on October 18, 2022
Posted by: Bosco
from MO
Wouldn’t recommend this product. After just a few ises making a whining grinding noise from the fan seems to be a common problem. And having difficulty finding parts.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, October 28, 2022
Hello. We appreciate you contacting us, though we hate to hear you’re concerned with a noise the unit is making and are having difficulty finding parts. We know issues like those may be frustrating to deal with – we regret any inconvenience caused, and will certainly send your feedback to our team for review.
We want to provide as peaceful an experience as possible, but do expect the Opal to make some noise as it operates. We have an article with more information on what noises the Opal may make here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ . However, a grinding noise may be indicative of an issue, and we would recommend contacting our Opal Support at 866-907-6718 or online at myopalservice.com . Those specialists would be glad to help, and if any parts are needed for the Opal they would be best positioned to assist with that as well.
We hope you’re able to resolve your concerns soon, so you can fully enjoy your Opal. If you have any other concerns or questions, we’re happy to help any time. -Sarah@GEA
We want to provide as peaceful an experience as possible, but do expect the Opal to make some noise as it operates. We have an article with more information on what noises the Opal may make here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ . However, a grinding noise may be indicative of an issue, and we would recommend contacting our Opal Support at 866-907-6718 or online at myopalservice.com . Those specialists would be glad to help, and if any parts are needed for the Opal they would be best positioned to assist with that as well.
We hope you’re able to resolve your concerns soon, so you can fully enjoy your Opal. If you have any other concerns or questions, we’re happy to help any time. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
FILL TANK LEAKED FROM EVERYWHERE
on October 18, 2022
Posted by: PLUMBER88
from vA.
WILL LET YOU KNOW WHEN i GET TO USE IT! CALLED CUSTOMER SERVICE. WILL TAKE 2 WEEKS BEFORE i MABYBE GET ANOTHER
Features
5
Performance
1
Quality
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, October 28, 2022
Hello. We appreciate you letting us know about your experience, though we truly hate to hear you had an issue with the tank leaking; we know that must have been frustrating. That absolutely isn’t the performance we would expect from our model, and we sincerely regret the inconvenience you’ve had – notice of your experience will be sent to our team for review, and your feedback is appreciated.
We’re confident the Opal will work well for you for a long time to come once the necessary replacement is completed. Your patience during this process is very appreciated. If you need to get back in touch with our Opal Support for any reason, they are available at 1-866-907-6718 and online at myopalservice.com ; those specialists would be glad to help. We’re also happy to assist here or over social media if you have any other concerns or questions. -Sarah@GEA
We’re confident the Opal will work well for you for a long time to come once the necessary replacement is completed. Your patience during this process is very appreciated. If you need to get back in touch with our Opal Support for any reason, they are available at 1-866-907-6718 and online at myopalservice.com ; those specialists would be glad to help. We’re also happy to assist here or over social media if you have any other concerns or questions. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
THIS THING ROCKS!!!!
on October 17, 2022
Posted by: Lymabean
from Conway, AR.
I must say this is probably the coolest countertop appliance we have purchased in years. it is quiet and makes great clear, clean ice. My wife is absolutely in love with this addition to our kitchen. Very stylish and sleek!! The stainless-steel appearance as well as the awesome little diagnostic light on front is amazing! I wish we would have bought it sooner!! TWO THUMBS UP!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Kacie@GEA, GE_Appliances, November 16, 2022
Hello there,
We're extremely pleased to hear your icemaker is performing so well for you, and you think it's the coolest countertop appliance you've purchased in years! Thank you for leaving your great feedback with us. We strive to provide quality products and hearing reviews like yours lets us know we're doing well.
Let us know if you have any questions. Best wishes!
Kacie@GEA
We're extremely pleased to hear your icemaker is performing so well for you, and you think it's the coolest countertop appliance you've purchased in years! Thank you for leaving your great feedback with us. We strive to provide quality products and hearing reviews like yours lets us know we're doing well.
Let us know if you have any questions. Best wishes!
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Doesn’t make ice consistently.
on October 16, 2022
Posted by: Gladys 42
from Sanger, Texas
Right now I don’t think too much about this product. It’s not functioning properly just like the previous one that I returned and got this as a replacement. It doesn’t make ice consistently and right now is making a loud grinding, groaning noise. Am seriously considering returning this as well for a refund.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, October 27, 2022
Hi there, and thank you for contacting us. We truly hate to hear you’re having trouble with ice not being made consistently and have a concern with a noise the unit is making. We know this must be frustrating, especially as you had trouble with a previous unit as well – this isn’t the performance we would expect from our models, and we regret the trouble you’ve had. Notice of your experience will be sent to our staff for review.
If the unit isn’t making ice, you may want to make sure the bin is pushed completely into place, or try resetting the Opal by unplugging it for 3 to 4 hours. We have additional details on what to do when ice isn’t being produced in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628&_ . Regarding the noise, while we do expect the Opal to make some sounds as it operates (if you’d like, you can view more information on sounds here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_), a grinding noise may indicate an issue. You may want to contact our Opal Support line at 1-866-907-6718; those specialists would be glad to assist, and you can also reach out online at myopalservice.com , if you wish.
We hope this helps, and that your concerns are resolved soon so that you can properly enjoy your Opal. If you have any other concerns or questions, we’re glad to help any time. All the best! -Sarah@GEA
If the unit isn’t making ice, you may want to make sure the bin is pushed completely into place, or try resetting the Opal by unplugging it for 3 to 4 hours. We have additional details on what to do when ice isn’t being produced in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628&_ . Regarding the noise, while we do expect the Opal to make some sounds as it operates (if you’d like, you can view more information on sounds here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_), a grinding noise may indicate an issue. You may want to contact our Opal Support line at 1-866-907-6718; those specialists would be glad to assist, and you can also reach out online at myopalservice.com , if you wish.
We hope this helps, and that your concerns are resolved soon so that you can properly enjoy your Opal. If you have any other concerns or questions, we’re glad to help any time. All the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome ice!
on October 15, 2022
Posted by: tooltimetimmie
from Tyler Tx
Love it...love it... love it .Great tasting ice,pretty easy to set it up.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com