Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Average customer rating
4.1
(831 Reviews)
Rating breakdown 831 reviews
5 Stars
541
4 Stars
97
3 Stars
41
2 Stars
55
1 Star
97
80%of customers recommend this product.
(
549 out of
689)
Customer Reviews for GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Customer Rating
5
Best ice ever!!!
on March 1, 2023
Posted by: BuddyBoy964
from Fort Worth TX
This makes the best “sonic” ice. For those of you who are looking for small chewable ice, look no further.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love my ice maker!
on March 1, 2023
Posted by: Madison K
from Granite Falls, NC
I love my ice maker, I’ve had it for a little over 6 months. Sometimes it does squeal as it’s making ice but it’s not overly loud.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Very Disappointed
on March 1, 2023
Posted by: Macb1
from Ohio
Received as a anniversary present and hasn't worked since we opened it. Not one ice cube! I'm partially deaf now just trying to get this thing to make ice. Brand new, strapped machine and very expensive for nothing. Heard nothing from support. Shouldn't have any issues with a brand new machine. Lost my trust in the GE brand.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Krystal@GEA, GE_appliances, March 4, 2023
Hello there, Thanks for reaching out. We hate to hear of the experience you have had with your Opal Ice Maker. We can understand how much of a headache this must have been, and we apologize for the inconvenience. This is not the experience that we want for you.
One of our agents will be reaching out to you via email to investigate this issue further. Please keep an eye out on that email and respond at your earliest convenience. We look forward to speaking with you! -Krystal@GEA
One of our agents will be reaching out to you via email to investigate this issue further. Please keep an eye out on that email and respond at your earliest convenience. We look forward to speaking with you! -Krystal@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Almost Great
on February 27, 2023
Posted by: ethompson
This product makes great ice! No question. So why only three stars ... it is NOISY. And for the price, it should last MUCH longer. My previous iteration of this product developed a problem about 1.5 years into it's life (past warranty of course), where the back interior of the machine swelled dramatically, making it impossible to insert the ice bin and the machine would no longer function. I had to replace it. If you do splurge on this machine, BUY AN EXTENDED WARRANTY!
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, March 1, 2023
Hi,
Your feedback means alot. Thank you for posting this review. We apologize that the Opal is noisy. We understand how frustrating that can be.
Please refer to the chart in the link below for some troubleshooting tips:
OPAL ICE MAKER - TROUBLESHOOTING
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289&_ga=2.158964217.275158187.1677510960-132335501.1644413847
If none of this seems to help with the noise or you feel that it isn't normal, please contact myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST.
We're here when you need us. Thanks again and have a great day. - Tierra@GEA
Your feedback means alot. Thank you for posting this review. We apologize that the Opal is noisy. We understand how frustrating that can be.
Please refer to the chart in the link below for some troubleshooting tips:
OPAL ICE MAKER - TROUBLESHOOTING
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289&_ga=2.158964217.275158187.1677510960-132335501.1644413847
If none of this seems to help with the noise or you feel that it isn't normal, please contact myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST.
We're here when you need us. Thanks again and have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Broke after 2 months
on February 26, 2023
Posted by: KpKp
from Denver, Colorado
Stopped working after 2 months despite doing all the trouble shooting and cleaning as recommended by manufacturer.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, February 28, 2023
Hi there-
We are so sorry to hear that you Opal Ice Maker quit working after 2 months of use. This is definitely not the quality that we expect here at GE Appliances, and we truly apologize for the disappointment and frustration this has caused.
With that being said, we would recommend that you contact Opal Support to initiate a warranty or replacement claim. They are whom would be able to assist you with that. You can contact them by phone at 1-866-907-6718, M-F 8-8 EST, or you can go to their website at https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We hope this information is helpful. Again, we truly apologize for the inconvenience. Thanks for your review!
-Devin@GEA
We are so sorry to hear that you Opal Ice Maker quit working after 2 months of use. This is definitely not the quality that we expect here at GE Appliances, and we truly apologize for the disappointment and frustration this has caused.
With that being said, we would recommend that you contact Opal Support to initiate a warranty or replacement claim. They are whom would be able to assist you with that. You can contact them by phone at 1-866-907-6718, M-F 8-8 EST, or you can go to their website at https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We hope this information is helpful. Again, we truly apologize for the inconvenience. Thanks for your review!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Makes a squealing noise from day one
on February 24, 2023
Posted by: ACLong
from Kansas
Our machine makes a squealing noise from day one. It is so loud that it wakes us at night from our sleep. Our bedroom in downstairs and the machine is on the main level. We have had a hard time contacting customer support and it has been very slow to respond. I'm not sure if we are going to get a new machine or if we have wasted our money or have to deal with the squeal.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
4
Response from geappliances.comBy GE_Appliances, February 27, 2023
Hello- Thanks for contacting us. We can understand how frustrating it is when your ice maker isn't working the way that it is supposed to.
The Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle.
We would recommend taking a look at the article link attached below that describes the normal operating noises:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=It%20produces%20a%20low%20tone,the%20Opal%20starts%20making%20ice.
If the Ice Maker is making a continuous squealing noise please contact Opal Support at myopalservice.com or call 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST.
We look forward to assisting you in any ways that we can! -Charlie@GEA
The Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle.
We would recommend taking a look at the article link attached below that describes the normal operating noises:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=It%20produces%20a%20low%20tone,the%20Opal%20starts%20making%20ice.
If the Ice Maker is making a continuous squealing noise please contact Opal Support at myopalservice.com or call 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST.
We look forward to assisting you in any ways that we can! -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
COULD BE BETTER
on February 22, 2023
Posted by: Jami M
This ice maker is great and makes the perfect ice, but sometimes it just refuses to make ice, so you have to plug it in and unplug it a few times for it to register. I see now they have upgraded the model; probably for this reason.
I would recommend this to a friend!
Features
3
Performance
2
Quality
2
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
5
Love my Opal!
on February 20, 2023
Posted by: 2022Opal
from Claremont, NC
Great Icemaker! Makes the perfect quantity for my family. We have even turned off the icemaker in our refrigerator since the nugget ice is so awesome!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com