Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Average customer rating
4.1
(831 Reviews)
Rating breakdown 831 reviews
5 Stars
541
4 Stars
97
3 Stars
41
2 Stars
55
1 Star
97
80%of customers recommend this product.
(
549 out of
689)
Customer Reviews for GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Customer Rating
1
GE Opal Nugget Ice Maker
on March 25, 2023
Posted by: mlp5
from Frankfort, IL
Horrible! Had it for about a week and started making the worst noise.....kind of like an animal dying. So disappointing, and of course, sent it back.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, March 27, 2023
Hello,
We’re so sorry to hear that your new Opal has been making an unexpectedly terrible noise. We know it’s incredibly frustrating when any appliance makes a sound it shouldn’t, but it’s even worse when it’s something so new. We take your feedback seriously; we will work hard going forward to ensure that our icemakers run more quietly and we hope that we can earn your trust back in the future. Thank you for taking the time to leave us a review and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
We’re so sorry to hear that your new Opal has been making an unexpectedly terrible noise. We know it’s incredibly frustrating when any appliance makes a sound it shouldn’t, but it’s even worse when it’s something so new. We take your feedback seriously; we will work hard going forward to ensure that our icemakers run more quietly and we hope that we can earn your trust back in the future. Thank you for taking the time to leave us a review and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice ice
on March 24, 2023
Posted by: Boz01
from Ringgold, GA
The ice is nice but the machine is a little loud. .
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Wasn’t as expected
on March 24, 2023
Posted by: MishaylaP
from California
It would start making ice and then water would start pouring on the ice and melt it all. It was loud and seemed like it was working hard to make ice and then it would all be melted before we could use it. I tried to get ahold of customer service but didn’t hear from them for over a week so I just ended up returning it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, March 24, 2023
Oh no!
We're so very sorry to hear that you didn't have the best experience with your Opal Icemaker and that you had to return it. This is certainly not the experience we want for you. Your satisfaction is important.
Thank you so much for taking the time to let us know. Your feedback is very important and it helps us understand how to serve you better.
We hope that you can give us another chance in the future.
Have a great day, from your friends at GE Appliances. - Tierra@GEA
We're so very sorry to hear that you didn't have the best experience with your Opal Icemaker and that you had to return it. This is certainly not the experience we want for you. Your satisfaction is important.
Thank you so much for taking the time to let us know. Your feedback is very important and it helps us understand how to serve you better.
We hope that you can give us another chance in the future.
Have a great day, from your friends at GE Appliances. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Didn’t Work
on March 24, 2023
Posted by: KSURuss
Out of the box it did not work. Made ice for 40 minutes and then went into defrost mode and stayed there. Customer support was great and replaced this model with the Opal 2.0. 2.0 is working great. I would not recommend the first gen Opal.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Haley@GEA, GE_Appliances, March 24, 2023
Greetings.
We appreciate your time taken to provide us with a review on your Opal icemaker. It is a huge disappointment when you get a brand new appliance, and it does not work the first day owned. This is certainly not the experience we want for you and truly apologize for the frustration of having your icemaker stay in a defrost mode.
It is great to hear that we were able to take care of this by replacing your unit. With your new icemaker working great, we hope to regain your trust back in our brand. It is such a pleasure to have you as part of our GE Appliances family.
Please feel welcome to reach back out to us if there is ever anything you need. We hope you have a great weekend!
-Haley@GEA
We appreciate your time taken to provide us with a review on your Opal icemaker. It is a huge disappointment when you get a brand new appliance, and it does not work the first day owned. This is certainly not the experience we want for you and truly apologize for the frustration of having your icemaker stay in a defrost mode.
It is great to hear that we were able to take care of this by replacing your unit. With your new icemaker working great, we hope to regain your trust back in our brand. It is such a pleasure to have you as part of our GE Appliances family.
Please feel welcome to reach back out to us if there is ever anything you need. We hope you have a great weekend!
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Love the ice.But worked 6 mos and quit making ice
on March 23, 2023
Posted by: KBaby51
from Seguin, TX
My whole family loved the ice. I use distilled, filtered water and did the recommended cleaning schedule. However it progressively made louder and louder noises but still made ice quickly.
However after 6 mos it made even worse grinding, squeeling noose and then one day it just quit making ice altogether. Ive let it sit in case it was frozen up, run thru multiple cleanings wth vinegar and bleach. But it doesn’t make ice. It comes on and the lights work but it just circulates the water. No ice. I have given up on it. Very frustrating as it only worked for 6 mos and was an expensive purchase. So I guess it was not worth the cost. But when it was working, in spote of the high maintenance and noise, I still thought it was worth it.
However after 6 mos it made even worse grinding, squeeling noose and then one day it just quit making ice altogether. Ive let it sit in case it was frozen up, run thru multiple cleanings wth vinegar and bleach. But it doesn’t make ice. It comes on and the lights work but it just circulates the water. No ice. I have given up on it. Very frustrating as it only worked for 6 mos and was an expensive purchase. So I guess it was not worth the cost. But when it was working, in spote of the high maintenance and noise, I still thought it was worth it.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, March 27, 2023
Thank you for taking the time to provide us with your valuable feedback. We are so sorry to hear that your new Opal ice maker is experiencing issues with ice production. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent Ice Machine
on March 21, 2023
Posted by: RuthB455
from Ohio
I absolutely love my new Ice machine and I would absolutely recommend this
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Excellent ice
on March 21, 2023
Posted by: Johny45
Product works great and makes great ice. Dropped one star just because it requires a bit of regular maintenance. Nothing hard just tedious but would say it's worth it
I would recommend this to a friend!
Written by a customer while visiting geappliances.com
Customer Rating
2
Broke after 3 montgs
on March 20, 2023
Posted by: Jwood79
from St. Cloud fl
I love the ice machine but it quit working after 3 months and I can’t find the correct service provider to assist getting it fixed.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Brittany@GEA, GE_Appliances, March 21, 2023
Hi - Thank you for taking the time to reach out to us and review your Opal 1.0 icemaker. We hate to hear that this model has not been working properly. We completely understand your concern. You can find information on troubleshooting for the Opal here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289&_ga=2.265426255.1377650512.1679330295-646374.1648566723&_gac=1.11847168.1678985517.EAIaIQobChMIlcWVtPTg_QIVB8iUCR2RGQT5EAAYASAAEgLST_D_BwE
For further assistance with your Opal warranty please refer to page 19 of the manual and reach out to Opal Support by calling 866-907-6718, or online at the below link.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We hope this helps. Let us know if you have any additional questions. We are always here to offer assistance. - Brittany@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289&_ga=2.265426255.1377650512.1679330295-646374.1648566723&_gac=1.11847168.1678985517.EAIaIQobChMIlcWVtPTg_QIVB8iUCR2RGQT5EAAYASAAEgLST_D_BwE
For further assistance with your Opal warranty please refer to page 19 of the manual and reach out to Opal Support by calling 866-907-6718, or online at the below link.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We hope this helps. Let us know if you have any additional questions. We are always here to offer assistance. - Brittany@GEA
Written by a customer while visiting geappliances.com