Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Average customer rating
4.1
(831 Reviews)
Rating breakdown 831 reviews
5 Stars
541
4 Stars
97
3 Stars
41
2 Stars
55
1 Star
97
80%of customers recommend this product.
(
549 out of
689)
Customer Reviews for GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Customer Rating
5
Opal Ice Maker
on April 7, 2023
Posted by: KB03
from Ridgeland, SC
Excellent icemaker...we love this type of ice & so does our visitors.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not work Long
on April 6, 2023
Posted by: Donna Gordon
from Houston,Tx
Not a good product, the rotating circle is so confusing, The machine didn't work for very long.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, April 7, 2023
Hello,
We know it’s frustrating when you buy an appliance only to find yourself unhappy with it. For more information on the controls of your icemaker please refer to the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35273
If you have any further questions we would recommend that you reach out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718, Mon-Fri from 8 am-8 pm EST
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
We know it’s frustrating when you buy an appliance only to find yourself unhappy with it. For more information on the controls of your icemaker please refer to the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35273
If you have any further questions we would recommend that you reach out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718, Mon-Fri from 8 am-8 pm EST
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Decent product
on April 5, 2023
Posted by: Nick SSS
from Socal, California
Love the ice but the overheating and not making ice consistently les me to a 3 star review. We clean every 3 weeks and still can’t get good ice production out of a machine that is 3 months old. Going to call GE and see about a replacement.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Elliot@GEA, GE Appliances, April 5, 2023
Hi there, thank you for taking the time to reach out with this feedback. We are so sorry to hear of these issues you are having with your icemaker, and we can certainly understand your frustration with it not producing enough ice.
If the icemaker is going into defrosting mode without a sound that indicates the auger being frozen, it is likely that the air vents are blocked. We would recommend making sure that there is at least 3 inches of space around the sides and back of the unit to not constrict airflow. Also, please make sure that the side tank is not blocking either of the vents, as it should be pulled in line with the front of the unit.
If the above steps do not solve the issue for you, we would advise reaching out to our Opal Support Team. They can be reached at myopalservice.com or by calling 866-907-6718, M-F 8-8 EST.
We hope this helps, and please feel free to reach out with any additional questions or concerns you may have in the future. -Elliot@GEA
If the icemaker is going into defrosting mode without a sound that indicates the auger being frozen, it is likely that the air vents are blocked. We would recommend making sure that there is at least 3 inches of space around the sides and back of the unit to not constrict airflow. Also, please make sure that the side tank is not blocking either of the vents, as it should be pulled in line with the front of the unit.
If the above steps do not solve the issue for you, we would advise reaching out to our Opal Support Team. They can be reached at myopalservice.com or by calling 866-907-6718, M-F 8-8 EST.
We hope this helps, and please feel free to reach out with any additional questions or concerns you may have in the future. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Great product and amazing ice...until it stopped!!
on April 4, 2023
Posted by: IceLover88
from Gainesville, GA
Have had the ice maker for 8 months and everything was great up until about 1 month or so ago. Noises have changed and gotten worse, its overheating, and now as of 2 days ago, it just doesnt want to produce ice anymore. Yellow ring just keeps spinning and everything inside melted overnight. Unplugged and plugged it back in, it took 8 hours to produce 20 (literally 20 pieces) nuggets of ice, made every noise in the book and then the yellow ring came back and the 20 pieces are now 6 pieces and those nuggets are holding on for dear life.
We loved this ice maker and the nugget ice and this feels like a breakup that we werent ready for. Products should hold up longer than 8 months, especially at this price point
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Adrian@GEA, GE_Appliances, April 5, 2023
Hello! We appreciate you for taking the time to provide feedback. We are so sorry to hear that your Opal icemaker is experiencing issues producing ice. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Just what I wanted!
on April 3, 2023
Posted by: MzMDD
from Bryans Rd, MD
I've wanted a nugget ice maker for a while. Seen this and pulled the trigger. Glad I did!!
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Best ice maker ever!
on April 3, 2023
Posted by: LSUFan11
from Haughton, LA
Easy to set up and use. Ice is perfect. We use it every day!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Does not work properly
on April 2, 2023
Posted by: Firetater
from Texas
This thing does not work, makes 2 cups of ice then goes into defrost mode and melts it all right away. Trouble shooting guide is worthless. This should be a simple plug and play machine.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, April 3, 2023
Greetings! Thank you so much for taking the time to provide us with your valuable feedback. We’re so sorry to hear that your Opal Ice Maker is not operating as designed. At GE Appliances, we strive to deliver the highest quality products that meet the everyday needs of our consumers. However, we understand that there is always room for improvement, so we will be sending this feedback to our product design teams. We apologize for any inconvenience this unit caused you. Thank you for choosing GE Appliances for your home. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great ice
on March 27, 2023
Posted by: Favorite ice machine
from Evington VA
This is an exceptional ice maker! I love crunchy ice and this icevis just that! Perfect!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com