Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Average customer rating
4.1
(831 Reviews)
Rating breakdown 831 reviews
5 Stars
541
4 Stars
97
3 Stars
41
2 Stars
55
1 Star
97
80%of customers recommend this product.
(
549 out of
689)
Customer Reviews for GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Customer Rating
3
Excited
on July 1, 2023
Posted by: Crunchy ice
from Lebanon TN
Just bought it and learning about it. On/off button is very hard to push. It seems to have an attitude problem. Hopefully we can learn to use it, but the ice is GREAT.
Response from geappliances.comBy MichaelBatGEA, GEAppliances, July 3, 2023
Hello,
We’re glad that you’re excited about your new Opal, and that you’ve been enjoying the delicious ice. Having ready access to nugget ice in your kitchen is a game changer, and we’re happy you’re getting to experience it. However, we’re sorry to hear that you’ve been having issues with the on/off button. We stand behind our products and want you to have the best experience possible; if the issue with the button continues, we encourage you to reach out to our Opal support team by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for taking the time to leave your review, and please know we’re here should you ever need assistance. -MichaelB@GEA
We’re glad that you’re excited about your new Opal, and that you’ve been enjoying the delicious ice. Having ready access to nugget ice in your kitchen is a game changer, and we’re happy you’re getting to experience it. However, we’re sorry to hear that you’ve been having issues with the on/off button. We stand behind our products and want you to have the best experience possible; if the issue with the button continues, we encourage you to reach out to our Opal support team by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for taking the time to leave your review, and please know we’re here should you ever need assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Loving the “good ice”
on June 28, 2023
Posted by: candy323
from Colorado
So far I’m thrilled with this ice maker. Setup was easy and it’s already producing “the good ice” just 20 minutes after unboxing. The only complaint so far is that the ice/clean button is on the rear of the appliance and the unit is heavy so that is going to make it difficult to reach.
Written by a customer while visiting geappliances.com
Customer Rating
5
Nugget Ice is the best!
on June 27, 2023
Posted by: Southside Vet
from Kansas
Have only had it for 4 days but so far we love it! Using it in the breakroom at the office with 10 employees and having no problem keeping everyone's drinks filled with yummy nugget ice!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great but drawbacks make high price tag tough
on June 26, 2023
Posted by: crizouch
from Arkansas
Makes fantastic ice! Easy to setup and use. Three criticisms. 1) The ice bin comes out too easily. If you aren't careful when opening the ice bin, you can pull it out passed the retaining mechanism. 2) When it starts to make ice after it hasn't for a bit, it runs water into the existing ice bin which melts the ice. 3) Overnight, ice melts as expected, but the machine doesn't automatically kick back on. So the next morning, the ice level is low.
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Opal Icemaker
on June 26, 2023
Posted by: Janeice
from Oklahoma
This product has to be cleaned almost weekly for it to run. I’m not sure it’s worth the effort. When it does makes good ice. Even though my product is new, I’ve read reviews said if they have mold it’s because the water tank was over a heated element and I guess that’s the one I got even though this was purchased six months ago so they may have sent me a refurbished unit instead of the new model. Overall, I’m really disappointed.
No, I would not recommend this to a friend.
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, June 27, 2023
Hello,
We’re sorry to hear that your Opal has required more cleaning than you expected. Nugget ice is a great addition to your kitchen, but we understand that having to clean your icemaker constantly can dampen the experience. We are constantly working to make our appliances better, and we’ve forwarded your experience to our product team so that we can continue to improve. If you continue to have issues, we recommend reaching out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for taking the time to leave your review. Please know we’re here should you need further assistance. -MichaelB@GEA
We’re sorry to hear that your Opal has required more cleaning than you expected. Nugget ice is a great addition to your kitchen, but we understand that having to clean your icemaker constantly can dampen the experience. We are constantly working to make our appliances better, and we’ve forwarded your experience to our product team so that we can continue to improve. If you continue to have issues, we recommend reaching out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for taking the time to leave your review. Please know we’re here should you need further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice Addition to the Kitchen!
on June 26, 2023
Posted by: Laurenhelen
from Howell, MI
The first few months of having my OPAL were amazing. The ice is delicious and is made quickly! Such a perfect asset to our house. Unfortunately, after 5ish months of use, our OPAL is no longer working. It runs for hours and barely produces 1-2 inches of ice. We have tried all troubleshooting. Hoping for a solution from OPAL since we do love our machine.
I would recommend this to a friend!
Features
4
Performance
2
Quality
5
Value
3
Response from geappliances.comBy MichaelBatGEA, GEAppliances, June 27, 2023
Hello,
We’re so sorry to hear that your Opal has stopped working. Nugget ice can be a delicious addition to your kitchen, but nobody wants to have to deal with a broken appliance. We want to help. The best thing to do in this situation is to reach out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for taking the time to leave your review. Please know we’re here should you need further assistance. -MichaelB@GEA
We’re so sorry to hear that your Opal has stopped working. Nugget ice can be a delicious addition to your kitchen, but nobody wants to have to deal with a broken appliance. We want to help. The best thing to do in this situation is to reach out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for taking the time to leave your review. Please know we’re here should you need further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Fantastic Ice Maker
on June 26, 2023
Posted by: DanR1
from Huntsville Al
Excellent ice maker. Love the side magnetic side water bottle filler.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible
on June 25, 2023
Posted by: Nblakeslee1989
from Modesto, CA
This ice maker was great for about 2 weeks. After then, it started to make a horrendous sound and stopped producing ice. I pulled the back panel off and saw that the top copper line that goes I’m assuming to the compressor had gotten so hot it melted the plastic and burned the styrofoam. Thankfully this happened when we were home.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, June 27, 2023
Oh no!
We're sorry to hear about the issues you've experienced with the ice maker.
We definitely recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718, Mon-Fri from 8 am-8 pm EST.
This is not the experience that we want for you, and we appreciate you bringing this to our attention. We will be sending your comments over to our small appliance team for review. Your feedback is extremely important to us as we consistently strive to better our products.
We're sorry that we let you down with this model. If you have any further questions or concerns, please let us know. -Charlie@GEA
We're sorry to hear about the issues you've experienced with the ice maker.
We definitely recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718, Mon-Fri from 8 am-8 pm EST.
This is not the experience that we want for you, and we appreciate you bringing this to our attention. We will be sending your comments over to our small appliance team for review. Your feedback is extremely important to us as we consistently strive to better our products.
We're sorry that we let you down with this model. If you have any further questions or concerns, please let us know. -Charlie@GEA
Written by a customer while visiting geappliances.com