Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Average customer rating
4.1
(831 Reviews)
Rating breakdown 831 reviews
5 Stars
541
4 Stars
97
3 Stars
41
2 Stars
55
1 Star
97
80%of customers recommend this product.
(
549 out of
689)
Customer Reviews for GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Customer Rating
3
Problem shuts down
on July 12, 2023
Posted by: Tonyorto
Love the ice the only complaint it shuts down by itself
Response from geappliances.comBy Jonathon@GEA, GE Appliances, July 13, 2023
Hello - Thank you so much for taking out some time to connect and share your review. We are glad that you are enjoying the delicious nugget ice. However, we are sorry about it shutting down on you.
We recommend trying an electronic reset to help this. You can do this by removing the power cord for 30 seconds and then plugging it back in. This helps in the case that the electronic controls are having any hiccups.
Let us know if you have any other questions, we're always here to help. - Jonathon@GEA
We recommend trying an electronic reset to help this. You can do this by removing the power cord for 30 seconds and then plugging it back in. This helps in the case that the electronic controls are having any hiccups.
Let us know if you have any other questions, we're always here to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
May work, may not.
on July 11, 2023
Posted by: Km505
Hit and miss. Might work, might not. Can be very loud. Customer service is a nightmare
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 12, 2023
Hi,
We're so very sorry to hear that you're not having the best experience with your Opal. We can certainly understand how disruptive something like this can be and we're here to assist you. Please refer to the chart for some troubleshooting tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289
Please click here to read about normal sounds your unit will make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=WHIR%20%2D%20When%20Opal%20is%20first,the%20flow%20of%20the%20refrigerant.
Also, we recommend unplugging the unit for 30 seconds and plugging it back in. If none of this seems to help and you feel that he noise isn't normal, contact myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST.
Thank you so much for your time. We're here when you need us. - Tierra@GEA
We're so very sorry to hear that you're not having the best experience with your Opal. We can certainly understand how disruptive something like this can be and we're here to assist you. Please refer to the chart for some troubleshooting tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289
Please click here to read about normal sounds your unit will make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=WHIR%20%2D%20When%20Opal%20is%20first,the%20flow%20of%20the%20refrigerant.
Also, we recommend unplugging the unit for 30 seconds and plugging it back in. If none of this seems to help and you feel that he noise isn't normal, contact myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST.
Thank you so much for your time. We're here when you need us. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Amazing Product
on July 11, 2023
Posted by: ROGarner65
from Lincoln Nebraska
Our family has been on the lookout for an ice maker that checked all of our boxes. Crunchy ice, small size, quick and looked good on the counter. This machine does it all. I would enthusiastically recommend the Opal to anyone who wants an ice maker.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
love the chewable ice
on July 10, 2023
Posted by: Anonymous
3sorry to say the ice maker worked a little but kept stopping and would not make any ice. Since this was a gift I do not have receipt and this is not covered under warranty.
Response from geappliances.comBy Devin@GEA, GE_Appliances, July 11, 2023
Good afternoon,
Thank you for taking the time to leave a review on your Opal ice maker. We are so sorry to hear that the unit is no longer producing ice as this is certainly not normal operation, nor the quality that we expect.
We recommend cleaning and descaling your Opal when this happens. You can find all of the instructions on how to do so on pages 7-9 at the link below:
https://products-salsify.geappliances.com/image/upload/s--XtU3e_Eh--/127ef5fb427f603ec0d15fde621cb5547012c058.pdf?_ga=2.63405677.391082653.1689020981-1100713441.1674245189
If you continue to experience issues with your Opal, we recommend reaching out to Opal Support at 1-866-907-6718, Monday through Friday, 8:00 AM - 8:00 PM, EST.
Thank you for your review!
-Devin@GEA
Thank you for taking the time to leave a review on your Opal ice maker. We are so sorry to hear that the unit is no longer producing ice as this is certainly not normal operation, nor the quality that we expect.
We recommend cleaning and descaling your Opal when this happens. You can find all of the instructions on how to do so on pages 7-9 at the link below:
https://products-salsify.geappliances.com/image/upload/s--XtU3e_Eh--/127ef5fb427f603ec0d15fde621cb5547012c058.pdf?_ga=2.63405677.391082653.1689020981-1100713441.1674245189
If you continue to experience issues with your Opal, we recommend reaching out to Opal Support at 1-866-907-6718, Monday through Friday, 8:00 AM - 8:00 PM, EST.
Thank you for your review!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Best choice for pebble ice
on July 9, 2023
Posted by: Keeks N TT
from Phoenix, AZ
Everything I expected and more! Should be standard in home builds.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Great ice. Poor lifespan
on July 8, 2023
Posted by: Frm21071
We are on our second ice maker and it has failed after 3 years and 4 months of use. Our first unit lasted 14 months. We purchased a second unit after the first one failed because we loved the ice. This will be our last time purchasing this ice maker. We only use distilled water. We clean the unit frequently.
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 11, 2023
Hi there! We are so sorry to hear that your second Opal icemaker has failed. We know how important it is for an appliance to work as it should, and this is not something we want or expect from our products. Our best suggestion is to reach out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for taking the time to leave your review. We appreciate you choosing GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for taking the time to leave your review. We appreciate you choosing GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t Buy This!
on July 8, 2023
Posted by: UnhappyCustomer30
from Georgia
If I could give it 0 stars I would. I have had this ice maker for 6 months and it no longer works. Despite having a 1 year warranty, they refuse to replace it.
Response from geappliances.comBy Devin@GEA, GE_Appliances, July 10, 2023
Good afternoon,
Thank you for taking the time to leave a review on your Opal ice maker. We are so sorry to hear that your ice maker is no longer working properly. This is certainly not normal operation, nor the quality that we expect, and we truly apologize.
We want to do what we can to assist you further with this, therefore, an agent is going to be reaching out to you directly via email. Please respond back to this email at your earliest convenience.
Thank you,
-Devin@GEA
Thank you for taking the time to leave a review on your Opal ice maker. We are so sorry to hear that your ice maker is no longer working properly. This is certainly not normal operation, nor the quality that we expect, and we truly apologize.
We want to do what we can to assist you further with this, therefore, an agent is going to be reaching out to you directly via email. Please respond back to this email at your earliest convenience.
Thank you,
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
A party must have!!!
on July 8, 2023
Posted by: neenz
This opal ice maker leaves everyone who comes over on awe. They must know where I purchased it! Such a great convenience to always have “good” ice.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com