Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Average customer rating
4.1
(831 Reviews)
Rating breakdown 831 reviews
5 Stars
541
4 Stars
97
3 Stars
41
2 Stars
55
1 Star
97
80%of customers recommend this product.
(
549 out of
689)
Customer Reviews for GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Customer Rating
1
Love the ice, but hate the mold.
on August 8, 2023
Posted by: AustinTechie
from Georgetown, TX
Owned for about 3 years now. Love the ice, we use it every day...when it is clean. I am now getting mold? ice after about 3 days post-cleaning. I have tried every disinfectant I can. I have scrubbed the water holding, and the internal staging reservoir. NOTHING keeps this clean for more than a few days.
I have read/seen reviews about heat buildup...and I believe them. The heat is incredible inside the unit. The internal reservoir sits right on top of the motor. I have tried running the unit with the top plastic off to improve cooling and thought we were onto something, but unfortunately, that lasted no more than a week.
I have read/seen reviews about heat buildup...and I believe them. The heat is incredible inside the unit. The internal reservoir sits right on top of the motor. I have tried running the unit with the top plastic off to improve cooling and thought we were onto something, but unfortunately, that lasted no more than a week.
Features
4
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Jonathon@GEA, GE Appliances, August 9, 2023
Hello - Thank you kindly for taking a moment to connect and share your review. We're sorry to hear about the mold issues that you are noticing. That is not the experience we want or expect.
With this in mind, we're going to take this information and share it with our product team to review. This will allow us to make improvements to our models going forward and prevent this from happening. We strive to make the best appliances out there.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
With this in mind, we're going to take this information and share it with our product team to review. This will allow us to make improvements to our models going forward and prevent this from happening. We strive to make the best appliances out there.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Very quiet ice maker
on August 8, 2023
Posted by: Smoore208
Best ice maker - love the nugget ice. This maker is very quiet and keeps ice frozen
Written by a customer while visiting geappliances.com
Customer Rating
3
It’s ok
on August 6, 2023
Posted by: Amarq
from Belle Chasse LA
I loved it when it was working. Now it will not make ice. I have tried everything and nothing is working.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy MichaelBatGEA, GEAppliances, August 7, 2023
Hello,
We’re so sorry to hear that your new Opal stopped working unexpectedly. Nugget ice can be a delicious addition to any kitchen, but it’s hard to be excited when the ice making stops. This is not something we want or expect from our products, and we want to help. We recommend taking a look at the article below for some things you can try on your own.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628
If none of that helps, the best thing to do in this situation is to reach out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for taking the time to leave us your review. Please know we’re here should you need further assistance. -MichaelB@GEA
We’re so sorry to hear that your new Opal stopped working unexpectedly. Nugget ice can be a delicious addition to any kitchen, but it’s hard to be excited when the ice making stops. This is not something we want or expect from our products, and we want to help. We recommend taking a look at the article below for some things you can try on your own.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628
If none of that helps, the best thing to do in this situation is to reach out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for taking the time to leave us your review. Please know we’re here should you need further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Great Ice, but machine would turn off
on August 5, 2023
Posted by: Acooley133
from Atlanta ga
Loved the ice but every night turned off and all the ice melted.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, August 8, 2023
Hi,
We appreciate you leaving a review for this icemaker. Having it turn off and melt the ice can be unexpected and we'd like to help. First, please know that the Opal does not refrigerate the ice, meaning it cannot keep it cold for an extended period of time. Here's an article explaining why your machine is turning off.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39635&_ga=2.145304372.1085725475.1691416278-739314193.1669131848
Thank you for your time and consideration.
-Sylvia@GEA
We appreciate you leaving a review for this icemaker. Having it turn off and melt the ice can be unexpected and we'd like to help. First, please know that the Opal does not refrigerate the ice, meaning it cannot keep it cold for an extended period of time. Here's an article explaining why your machine is turning off.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39635&_ga=2.145304372.1085725475.1691416278-739314193.1669131848
Thank you for your time and consideration.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
This Gen 1 was dead within a year.
on August 5, 2023
Posted by: Wifeywantsbarrelice
from Hudson, Ohio
Product failed just outside the warranty period. Because my wife did like the ice, I have been forced to get another one. This one is the 2.0 version that is supposed to have a better ventilation fan to keep the coils cool. I hope they also fixed the goat screech of the fan. Last, I never buy extended warranties, but I did this time and I 100% think I'm going to have to use it.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, August 7, 2023
Hello,
We're sorry to hear about the issues you've experienced with the ice maker.
We will be sending your comments over to our small appliance team for review. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
We hope that you will give our products another chance in the future as we continue to improve.
-Charlie@GEA
We're sorry to hear about the issues you've experienced with the ice maker.
We will be sending your comments over to our small appliance team for review. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
We hope that you will give our products another chance in the future as we continue to improve.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Amazing!!!
on August 4, 2023
Posted by: Ice ice ice baby
from Arkansas
So far I love this product! It’s been a game changer for me! No more going to the ice machine in town. Very easy to set up and clean.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great machine
on August 4, 2023
Posted by: VSOM1691
from Blacksburg, VA
We love this machine! It's super quiet and works great for our needs. We have about 20 people in our office and there's always ice in the bin.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Wanted it to work so bad, but no luck.
on August 3, 2023
Posted by: smfoster21
from Kansas
I hadn't even had it for two weeks when the unit said it needed more water even though the side tank was full. I ran some cleaning cycles and tried again. Same issue. I did the descaling process and tried to use distilled water. Still didn't fix the issue. I tried to just go around the side tank by loading water into the reservoir. That ended up creating a huge mess and I had water flowing out the back. At that point, I had enough and just returned it.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, August 4, 2023
Good morning,
We appreciate you taking the time to leave a review on your GE Opal ice maker. We always appreciate hearing from you on our products to ensure that we are providing the best possible Consumer Experience, all while improving and bettering our appliances.
We are truly sorry to hear that you started experiencing issues with your opal, which led to you returning the unit altogether. This is certainly not normal operation, nor the quality that we expect, and we hope you will allow us to make it up to you in the future.
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
We appreciate you taking the time to leave a review on your GE Opal ice maker. We always appreciate hearing from you on our products to ensure that we are providing the best possible Consumer Experience, all while improving and bettering our appliances.
We are truly sorry to hear that you started experiencing issues with your opal, which led to you returning the unit altogether. This is certainly not normal operation, nor the quality that we expect, and we hope you will allow us to make it up to you in the future.
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com