Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Average customer rating
4.1
(831 Reviews)
Rating breakdown 831 reviews
5 Stars
541
4 Stars
97
3 Stars
41
2 Stars
55
1 Star
97
80%of customers recommend this product.
(
549 out of
689)
Customer Reviews for GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Customer Rating
4
Great quick ice maker, but no connectivity
on October 12, 2023
Posted by: zzyzxx
Great ice maker, but unfortunately this model does not have the bluetooth or wifi functions. Despite that, makes great ice quickly
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Devin, GE_Appliances, October 19, 2023
Hello,
Thank you for taking the time to provide a review on your new GE Appliances Opal ice maker. We are happy to hear that the ice maker is performing and functioning as expected, however, we are sorry to hear that you would prefer wife or Bluetooth capabilities. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer.
Thank you for your review!
-Devin@GEAppliances
Thank you for taking the time to provide a review on your new GE Appliances Opal ice maker. We are happy to hear that the ice maker is performing and functioning as expected, however, we are sorry to hear that you would prefer wife or Bluetooth capabilities. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer.
Thank you for your review!
-Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy Setup
on October 12, 2023
Posted by: Corey24
from Huron SD
Received ice maker today. We already have it up and running and are anxious to start enjoying the little nuggets.
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Defective Product - Try again!
on October 11, 2023
Posted by: 1st one Boo Hoo
from California
This product was defective, I think. I followed all the directions and it would not make ice, The cleaning function worked sporadically, but no ice. I returned the ice maker and orded another one. I hope it works because it is a pain in the neck to unbox, set up, rebox, and return. Although it is a counter top model, it is heavy and not easy to move around!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Jonathon@GEAppliances, October 12, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to hear about your first model not making any ice. That is not something we expect.
We are glad to see that you setup for a replacement model, we're confident that once you get it installed and setup, you will love the amazing ice it produces.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
We are glad to see that you setup for a replacement model, we're confident that once you get it installed and setup, you will love the amazing ice it produces.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Annoying Noise
on October 8, 2023
Posted by: JDMMB
from Ruston,LA
The ice maker makes a screeching noise out of the box which is pretty annoying. There is also no way to turn off the LED lighting on the ice maker so it lights up the house at night. It does, however, make some pretty good ice.
Features
4
Performance
3
Quality
4
Value
4
Response from geappliances.comBy GE Appliances, October 9, 2023
Hi there,
Thanks so much for taking the time to post this review. We appreciate the feedback regarding your new Opal icemaker. Your concern about the noise and the LED light is completely understandable. We're happy to help. Please refer to the link below for guidance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=SQUEAK%20%2D%20When%20Opal%20is%20in,water%20for%20approximately%205%20minutes.
The light on this unit has a day and night mode. Press and hold the front button for 3 seconds. This toggles the Opal between the two.
We hope this helps. If your Opal is making noise outside of what is normal, please contact Opal Support at myopalservice.com or 1-866-907-6718, M-F 8-8 EST
Have a great day. - Tierra@GEAppliances
Thanks so much for taking the time to post this review. We appreciate the feedback regarding your new Opal icemaker. Your concern about the noise and the LED light is completely understandable. We're happy to help. Please refer to the link below for guidance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=SQUEAK%20%2D%20When%20Opal%20is%20in,water%20for%20approximately%205%20minutes.
The light on this unit has a day and night mode. Press and hold the front button for 3 seconds. This toggles the Opal between the two.
We hope this helps. If your Opal is making noise outside of what is normal, please contact Opal Support at myopalservice.com or 1-866-907-6718, M-F 8-8 EST
Have a great day. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrific screeching sound
on October 7, 2023
Posted by: BirthdayPresentGoneWrong
from Olathe, KS
My machine began making horrific screeching sounds after only 1 week of use. It makes fantastic ice but the noise is unbearable especially for the price I spent on the machine.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEAppliances, GE Appliances, October 9, 2023
Hello - We appreciate you taking out some time to connect and share your experience. We are really sorry to hear about the unexpected noises.
For the best assistance, we recommend getting in touch with our warranty team. This way they can help get this resolved. You can contact them at 1-866-907-6718 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm#opal-support).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
For the best assistance, we recommend getting in touch with our warranty team. This way they can help get this resolved. You can contact them at 1-866-907-6718 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm#opal-support).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the ice!
on September 28, 2023
Posted by: Trebor57
from GA
My last Opal 1 Profile lasted from 2021 till 9-2024. Should have purchased the 4 year extended warranty instead of 3 year. Love the ice. Took 3 before I received a functional unit. Now Opal 2 is out. Mixed reviews. Decided to go with what I knew works with all of it's quarks. They run hot so a small fan will help it chill!
I would recommend this to a friend!
Features
5
Performance
5
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Would not purchase
on September 28, 2023
Posted by: Dont do it thisridiculous
from Baton Rouge, LA
Broke quickly after purchasing and unable to get in touch with service or warranty
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEAppliances, GE_Appliances, September 28, 2023
Hi,
We're sorry to hear your Opal ice maker isn't working properly. Having this happen after installation is unexpected and we want to help any way we can. To get support for your Opal, please visit myopalservice.com or call 1-866-907-6718. Our support team would be happy to assist you.
-Sylvia@GEAppliances
We're sorry to hear your Opal ice maker isn't working properly. Having this happen after installation is unexpected and we want to help any way we can. To get support for your Opal, please visit myopalservice.com or call 1-866-907-6718. Our support team would be happy to assist you.
-Sylvia@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Bummer
on September 26, 2023
Posted by: BCrew14
from Plain CIty UT
The machine was great while it lasted but stopped working in June. We didn't even have it for 1 yr. The ice itself is amazing. But it suddenly starts to make a loud squeeking noise. We clean it regularly and it will stop and start up again not even after a week! One day it just stopped making ice or the ice is so clear its melting as it comes out. So disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, September 27, 2023
Oh no!
We're so very sorry about your Opal not operating properly. We certainly understand how disruptive something like this can and we're here to assist you. Please refer to the troubleshooting tips in the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628#:~:text=If%20the%20unit%20continues%20to,unit%20for%203%2D4%20hours.
If none of this seems to help, please contact Opal Support by visiting https://www.geappliances.com/ge/service-and-support/service.htm#opal-support or by calling 1-866-907-6718.
Thank you so much for reaching out. Have a great day. - Tierra@GEAppliances
We're so very sorry about your Opal not operating properly. We certainly understand how disruptive something like this can and we're here to assist you. Please refer to the troubleshooting tips in the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628#:~:text=If%20the%20unit%20continues%20to,unit%20for%203%2D4%20hours.
If none of this seems to help, please contact Opal Support by visiting https://www.geappliances.com/ge/service-and-support/service.htm#opal-support or by calling 1-866-907-6718.
Thank you so much for reaching out. Have a great day. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com