Customer Reviews for GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Customer Rating
4
Love it but it quit working
on April 13, 2024
Posted by: Deac42
from Mesa, AZ
I received the ice maker as a gift, and I absolutely love it! It worked perfectly for about 4 months but now has stopped producing ice - I’m trying to troubleshoot at the moment, and sincerely hope I can get it resolved…
It has been great so far. We use it all the time, love the small ice. We only use distilled water in it and have cleaned it twice in the last three months, once when we got it to get it started and once before leaving on vacation.. Works great. Unplugged it and cleaned it our before leaving on vacation, came back, put it together and it made ice with in 15 minutes and was full in about 2 hours. Good stuff.
Love the ice!! I’ve already had to replace it once, but I got the same thing again because I love it! It just stops working and makes horrible noises.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
2
Value
4
Response from geappliances.comBy Charlie, GE_Appliances, March 21, 2024
We'd like to assist you with the noise level on your ice maker. We recommend taking a look at the article below for a list of normal sound and their causes: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
We recommend referring to this link if the ice maker has stopped producing ice: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628
Pretty good design. Runs rarely. Ice doesn't remelt often. Kind of loud when running but tolerable and because it runs relatively infrequently, it's not a nuisance. In this regard it's much better than offbrand alternatives.
The ice hopper tilt-out is not well designed. it's easy to pull the container all the way out. It leaks condensate every time it's opened. Feels like this could have been better designed.
Makes loud screeching noise right out of the box. Performed clean procedure. It won’t make a full bin of ice before it starts making noise again. Loud enough you can hear outside of the house.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, Cafe_Appliances, March 5, 2024
We'd like to help you with your unit. We recommend viewing the link below for a list of normal and abnormal noises the Opal may make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
You may also refer to the troubleshooting tips here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289
If these tips did not resolve the issue, you can contact Opal Support, or call 1-866-907-6718, M-F 8-8 EST, for further assistance.