Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Average customer rating
4.1
(831 Reviews)
Rating breakdown 831 reviews
5 Stars
541
4 Stars
97
3 Stars
41
2 Stars
55
1 Star
97
80%of customers recommend this product.
(
549 out of
689)
Customer Reviews for GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Customer Rating
1
Do not buy
on April 11, 2022
Posted by: Aw1357
from Fullerton, CA
Lasted 3 months then started rattling and eventually ended up just not producing ice. I cleaned it every week and loved it all to be disappointed.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, April 12, 2022
Hi there, we're so sorry to learn your Opal stopped producing ice after only 3 months. As someone that loves this ice, we can get an idea of how disappointing this must've been for you.
For the best help in getting your ice back, we suggest you contact Opal Support at myopalservice.com or call 866-907-6718, M-F 8-8 EST. We're confident our team will be sure to get you taken care of.
If you need anything else, we're here for you and happy to help. All the best.
Guy@GEA
For the best help in getting your ice back, we suggest you contact Opal Support at myopalservice.com or call 866-907-6718, M-F 8-8 EST. We're confident our team will be sure to get you taken care of.
If you need anything else, we're here for you and happy to help. All the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy Install
on April 7, 2022
Posted by: FTAnurse
from TX
I love that its quiet, compact and the ice is soft. It creates ice fast and its perfect for my office space.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Elliot@GEA, GE Appliances, April 8, 2022
Hello there, thank you so much for the review. We are happy to know that our Opal icemaker has brought your office space to the next level, and that you are satisfied with its size and performance. Our designers have been hard at work bringing this product to life, and they will be happy to hear your kind words. If you ever need any assistance from us in the future, please feel free to reach out. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Great item -- until it wasn't
on April 1, 2022
Posted by: Texas ice addict
from Austin, TX
Bought this in early 2021, made absolutely great ice and our whole family was addicted to it. Then literally 30 days after the warranty expires, it breaks. Now it just runs hot and recirculates hot water without freezing anything. Sadly this seems consistent with a number of other review and is disappointing for such an expensive item. If you do take the plunge, at minimum get the extended warranty.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, April 4, 2022
Oh no! We are really disappointed to hear that you are already experiencing issues with this icemaker so soon in its lifespan. We can certainly understand your frustration, and we are so sorry for the inconveniences this has caused for you.
We would recommend contacting our dedicated Opal support team at myopalservice.com or call 866-907-6718, M-F 8-8 EST. We hope that this helps you get back to getting the use you need out of your new icemaker. If you have any other questions, please feel free to reach out. -Elliot@GEA
We would recommend contacting our dedicated Opal support team at myopalservice.com or call 866-907-6718, M-F 8-8 EST. We hope that this helps you get back to getting the use you need out of your new icemaker. If you have any other questions, please feel free to reach out. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
GE Opal with side storage
on March 27, 2022
Posted by: Bebe Craig
from Shelbyville , Tn
Love love love this amazing ice maker…So easy to install…very efficient and my family is in love with the nugget ice!! Highly recommended
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love this
on March 23, 2022
Posted by: SammiG
from Brentwood, TN
Makes the most perfect crunchy ice endlessly as long as you fill the side. Its amazing while still looking sleek on the counter.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Response from geappliances.comBy Kelsey@GEA, GE_Appliances, March 24, 2022
It's so wonderful to hear that you love your amazing and sleek Opal icemaker! This is exactly what we work so hard for. You said it exactly right - it makes the most perfect crunchy ice!
Please let us know if you need anything in the future - we're always happy to help. All the best, Kelsey@GEA
Please let us know if you need anything in the future - we're always happy to help. All the best, Kelsey@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Overall we love it
on March 5, 2022
Posted by: Misty39180
from Vicksburg, MS
Works great but it’s a bit noisy. Definitely a summer must have!
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Kelsey@GEA, GE_Appliances, March 7, 2022
Hi there - It's so awesome to hear that you love this summer must-have and that your Opal is working great for you! This is wonderful to know. We do apologize that it can operate a bit noisily, though. We know how discouraging this can be sometimes.
Your new icemaker may make sounds that are not totally familiar to you. Most of these sounds are normal and hard surfaces, like the floor, walls, and countertops can amplify these sounds. There's a list of common noises that may come in handy for you on page 15 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000418-8.pdf&_ga=2.105862469.7190747.1646663373-1156894598.1645713472.
If you have questions or concerns in the future, please connect with us again and we'll be glad to assist! Take care, Kelsey@GEA
Your new icemaker may make sounds that are not totally familiar to you. Most of these sounds are normal and hard surfaces, like the floor, walls, and countertops can amplify these sounds. There's a list of common noises that may come in handy for you on page 15 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000418-8.pdf&_ga=2.105862469.7190747.1646663373-1156894598.1645713472.
If you have questions or concerns in the future, please connect with us again and we'll be glad to assist! Take care, Kelsey@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Love it while it worked!
on February 28, 2022
Posted by: Seth72
from Seattle
We loved our ice maker while it worked! Recommended it to everyone who visited. But it started to slow down and then stopped making ice entirely 11 days after our 1-year warranty expired. Cleaned it nearly weekly as recommended. Wish something this expensive lasted longer than one year but reading the reviews, it appears it does not. I expected more from GE but I guess things aren't made like they used to be.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
5
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, March 1, 2022
Hi - While we are delighted to hear you initially loved your Opal icemaker, we hate that it has now stopped working just outside of the warranty period. Your disappointment is understandable and we do apologize. We encourage you to contact the Opal support team by calling 1-866-907-6718 for further assistance. We will also be glad to share your comments with our product design team. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointment - after one year problems
on February 24, 2022
Posted by: SCJFLA
from Florida
I WAS SO in love with this ice maker. The ice machine was Christmas present from my husband in Dec 2020. We have ROO filtered water with a chiller tank that we use to fill the reservoir tank. We clean it every 2 months as recommended. The bam just last week little to no ice production. So we cleaned it again, with the same result. We are trying one last time and if not it was a really expensive item that lasted a year and is nothing more than a boat anchor. I cannot say how truly upset and disappointed I am. I wish my husband had read the 6 other reviews in which they had the same problem. All other good reviews are incentivized so I presume they were well compensated to say great things. And for as far as the support I have tried to call but cannot get through on the 800 # after almost 45 minutes.
No, I would not recommend this to a friend.
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, February 25, 2022
Hello - Thank you for reaching out.
While we're glad you enjoyed your ice maker while it worked, we're sorry to hear your ice maker has stopped making ice. We can understand how troublesome this would be for you, and we apologize for any inconvenience.
To keep your nugget ice tasting fresh and your Opal looking great, we recommend cleaning/sanitizing your Opal at least once per week. To learn more about sanitizing your Opal, you may check out pages 7 & 8 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000418-8.pdf&_ga=2.34721570.2047146722.1645713224-1414303389.1639492534
For Opal support, you can go to myopalservice.com, or you can also call that department at 1-866-907-6718 from Monday through Friday, 8am to 8pm EST. We are confident this team will be able to assist moving forward.
Please know all reviews are done under the discretion of the original owner. Good reviews are simply their experience. We assure you that GE Appliances is committed to quality. Should an unusual situation occur beyond the warranty period, we address the situation on a case-by-case basis.
We hope you find this information helpful! Please know we are always here should a problem arise. Thank you for choosing GE Appliances. Have a great day. -Shayla@GEA
While we're glad you enjoyed your ice maker while it worked, we're sorry to hear your ice maker has stopped making ice. We can understand how troublesome this would be for you, and we apologize for any inconvenience.
To keep your nugget ice tasting fresh and your Opal looking great, we recommend cleaning/sanitizing your Opal at least once per week. To learn more about sanitizing your Opal, you may check out pages 7 & 8 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000418-8.pdf&_ga=2.34721570.2047146722.1645713224-1414303389.1639492534
For Opal support, you can go to myopalservice.com, or you can also call that department at 1-866-907-6718 from Monday through Friday, 8am to 8pm EST. We are confident this team will be able to assist moving forward.
Please know all reviews are done under the discretion of the original owner. Good reviews are simply their experience. We assure you that GE Appliances is committed to quality. Should an unusual situation occur beyond the warranty period, we address the situation on a case-by-case basis.
We hope you find this information helpful! Please know we are always here should a problem arise. Thank you for choosing GE Appliances. Have a great day. -Shayla@GEA
Written by a customer while visiting geappliances.com