When this ice maker works, it’s great. Unfortunately we’re having issues after only 7 months. We do have hard water in our area, but we have a water softener, oxidizer, and reserve osmosis system that the water passes through before putting it into the ice maker. We also do the cleaning process routinely. Currently the ice maker just has a “swinging” blue light and won’t make any ice. For the amount you pay for this ice maker, these problems should never happen so soon. Very disappointed in this purchase…
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, August 7, 2024
We'd like to assist you with the ice maker. If the blue light is swishing or moving back and forth it needs water. For more information, we recommend referring at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39617
If your Opal Ice Maker is not making ice, please take a look at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628
Despite using demineralized water and cleaning on schedule, this ice maker really only lasts 1-2 years. While it works, it's good but there are no replacement parts to be had anywhere. When the unit is done, it's done and then it's off to the landfill.
No, I would not recommend this to a friend.
Response from geappliances.comBy Charlie, GE_Appliances, July 30, 2024
We are so sorry to hear that you are having issues with your ice maker. We understand how important it is that a unit has great longevity, and that this unit has not lasted as long as you expected.
This makes fantastic nugget ice (5 star ice). Easily chewable nuggets like Sonic. I removed 1 star because you have to spend 30 minutes a week cleaning and bleaching the unit or the ice will stink. And yes, I'm only using filtered water. I follow the cleaning process as shown in the manual which includes bleach, and filling and draining water to perform lots of rinse cycles.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Michael, GE_Appliances, August 2, 2024
We’re happy to hear that you’ve been enjoying the fantastic nugget ice from your Opal, but it’s unexpected to hear that keeping it clean is such a chore. We’re constantly working to make our appliances the best they can be, and we’ll be sure to forward your feedback to our product team so we can continue to improve.
Got it set up and running in no time, it is making lots of wonderful ice, and hope to enjoy it for years to come.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Jonathon, GE_Appliances, August 2, 2024
We're glad to see that the setup went smoothly. You've made a great choice by going with this model. We especially love the delicious ice it makes and we're confident you will enjoy it for many years to come.