Customer reviews from bose.com
Bose - Refurbished Excellent - Smart Soundbar with Dolby Atmos, TrueSpace Immersive Audio, and A.I. Dialogue Mode - Black
Average customer rating
4.5
(284 Reviews)
Rating breakdown 284 reviews
5 Stars
202
4 Stars
42
3 Stars
23
2 Stars
7
1 Star
10
Customer Reviews for Bose - Refurbished Excellent - Smart Soundbar with Dolby Atmos, TrueSpace Immersive Audio, and A.I. Dialogue Mode - Black
Customer Rating
5
Clear Voices
on April 11, 2026
Posted by: LeeMc13
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I had a Samsung soundbar before this that matched well with the TV but the vocals were very low. This Soundbar has made a world of difference! Voices are clear and everything seems to be very balanced. One of the Subs is on my Christmas wishlist lol.
Written by a customer while visiting bose.com
Customer Rating
1
Failure to pair with app
on April 11, 2026
Posted by: Greg
[This review was collected as part of a promotion.] I bought a smart sound bar, refurbished , about 6 months ago. It was never able to pair with my Bose app on my on my phone. I ended up returning it for a full refund. I continue to use my Bose sound bar 300 which works just fine. My Bose sound bar 700 is by far the best sound bar I have. I wish you still made them.
Response from bose.comBy Customer Support, April 11, 2026
Hi Greg! Thank you for taking the time to share your experience. We’re sorry to hear about the difficulty you had pairing the refurbished Smart Soundbar with the Bose app, that’s certainly not the experience we want for our customers. While we’re glad you were able to return the product for a refund, we regret that it didn’t work out for you.
We also truly appreciate your kind words about the Soundbar 300 and your feedback on the Soundbar 700. Hearing that the Soundbar 700 remains your favorite means a lot to us, and we understand why many customers continue to value its performance.
For future reference, if you ever encounter pairing issues with a Bose Smart Soundbar, you may find this guide helpful:
https://bose.life/48FDuWa
Your feedback is valuable and helps us continue improving both our products and the overall customer experience. Thank you again for sharing your honest input and for being part of the Bose community.
Daisy - Customer Support
We also truly appreciate your kind words about the Soundbar 300 and your feedback on the Soundbar 700. Hearing that the Soundbar 700 remains your favorite means a lot to us, and we understand why many customers continue to value its performance.
For future reference, if you ever encounter pairing issues with a Bose Smart Soundbar, you may find this guide helpful:
https://bose.life/48FDuWa
Your feedback is valuable and helps us continue improving both our products and the overall customer experience. Thank you again for sharing your honest input and for being part of the Bose community.
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Sound!
on April 11, 2026
Posted by: TomL
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] I really love having the soundbar. It's a great investment in my growing amount of audio equipment.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent sound
on April 11, 2026
Posted by: Haze
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Bought the Smart Soundbar before Christmas. Setup was super easy and the sound is excellent. Look forward to adding the subwoofer in the future. Bose always delivers excellent sound.
Written by a customer while visiting bose.com
Customer Rating
5
Bose Rep.
on April 11, 2026
Posted by: Leon
[This review was collected as part of a promotion.] The rep. at Bose was very helpful and solved my problem in no time. Very pleased!!
Written by a customer while visiting bose.com
Customer Rating
4
Clear and Great Television Listening
on April 11, 2026
Posted by: Tom D
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I have had at least 5 soundbars previously by a variety of other manufacturers. This in the Bose Smart Soundbar 1st sound bar that I have had that I have been happy with the sound from the time that I plugged it in. It could have better bass, and it should have a simpler way to adjust it than the app in my phone. I think the voice on shows is clear and great to listen to. Most of the previous soundbars that I have had from other manufacturers sound like they are talking from down in a well. The Bose Smart Soundbar is perfectly clear.
Written by a customer while visiting bose.com
Customer Rating
5
Great Sound
on April 11, 2026
Posted by: Janko
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] Had the soundbar for about 6 months. Great sound when watching tv and movies. Can hear the dialog better. I use this many hours a day to listen to Apple Music, connects swiftly and works flawlessly. The sound quality is very good.
Written by a customer while visiting bose.com
Customer Rating
5
All the Bose sound bars are great!
on April 11, 2026
Posted by: Emcee1
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I have three Bose soundbars. The Solo 5 soundbar, the Bose TV soundbar, and the Bose Smart soundbar. I like all of them. Good bass on all of them, and the clear voice feature is nice. Connecting the Bose Smart soundbar to my tv was tricky because the Bose Smart soundbar is an eArc connection. My TV is just Arc. But the Bose app for the Bose Smart soundbar helped in accommodating that issue.
Written by a customer while visiting bose.com