Customer reviews from bose.com
Bose - Refurbished Excellent - Smart Soundbar with Dolby Atmos, TrueSpace Immersive Audio, and A.I. Dialogue Mode - Black
Average customer rating
4.5
(284 Reviews)
Rating breakdown 284 reviews
5 Stars
202
4 Stars
42
3 Stars
23
2 Stars
7
1 Star
10
Customer Reviews for Bose - Refurbished Excellent - Smart Soundbar with Dolby Atmos, TrueSpace Immersive Audio, and A.I. Dialogue Mode - Black
Customer Rating
5
Bose Smart Soundbar is Outstanding
on October 21, 2026
Posted by: Fatfingers
I also have two Bose SoundLink Max speakers and thought they sounded GREAT and then I got the Bose Smart Soundbar and it blew me away. Now I listen to the soundbar for music and the TVis great, it is completely compatible with my SoundLink speakers and Roku, my go to streamer and it works fantastic with my DTV dish watching. The voices are clear and stand out and the background is breathtaking. I watched a Public Broadcast of Manhatten Steamroller and was completely sold on my purchase, they never sounded so good. Best ever sound bar, features, quality and sound can’t be beat for this price.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Sound
on October 15, 2026
Posted by: Becky236
Was looking for a soundbar that didn’t require adding a separate subwoofer to achieve a clear, crisp but rich, sound. I most certainly found it with this Bose soundbar. It is superb.
Written by a customer while visiting bose.com
Customer Rating
3
Honest. Help from a SENIOR
on October 6, 2026
Posted by: Harvey
I’m having communication getting information about my PW about my passcodes getting into my BOSE ACCOUNTS. I am a 86 years senior, but my vision is limited. HOW CAN I GET SOME HONEST ASSISTANCE.
Thank you Homer
Response from bose.comBy Customer Support, October 6, 2026
Hi Harvey, thank you for reaching out. We understand how frustrating it can be to have difficulty accessing your Bose account, especially when you're trying to retrieve passwords or passcodes.
For assistance with your account, please contact our support team through this link: http://bose.life/globalsupport. They will be able to review your account and provide further guidance.
We appreciate your patience and are confident the team will do their best to assist you. Thank you, Harvey.
Christian - Customer Support
For assistance with your account, please contact our support team through this link: http://bose.life/globalsupport. They will be able to review your account and provide further guidance.
We appreciate your patience and are confident the team will do their best to assist you. Thank you, Harvey.
Christian - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on October 3, 2026
Posted by: Oldfarmer
I've been using Bose products since the 70's. I still use these old 70's speakers and they still work just fine. Of course they have made improvements on the newer units but just the same, they are still great.
I really love the ability of the soundbar type of addon speakers that finally let you hear the spoken words that always get drowned out by the background music without adding them to your TV.
I really love the ability of the soundbar type of addon speakers that finally let you hear the spoken words that always get drowned out by the background music without adding them to your TV.
Written by a customer while visiting bose.com
Customer Rating
3
I wish you had more features and the remote is pre
on September 7, 2026
Posted by: Sha
Gender:Female
Length of ownership:1 month
I feel that my old bows was louder and sounded better I do like it I would rather love it
Response from bose.comBy Customer Support, September 7, 2026
Hi Sha, thank you for sharing your feedback. We're glad to hear that you like your Bose Smart Soundbar. We understand your desire for additional features, and we appreciate you taking the time to let us know. Your feedback is valuable to us, and we'll be sure to share it with our team. We appreciate your support and hope that, with a few adjustments, your experience can go from simply liking it to truly loving it.
Jelyn - Customer Support
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
A couple weird ticks
on August 27, 2026
Posted by: BK
Gender:Male
Length of ownership:1 month
Sounds really good but doesn't have a display to show intervals of sound like many other soundbars do. Also, my TV (2024 era Samsung) turns back on by itself when I turn it off - it doesn't do it when soundbar disconnected.
Response from bose.comBy Customer Support, August 27, 2026
Hi there, thank you for sharing your feedback on the Bose Smart Soundbar. We're glad to hear that you're enjoying the sound quality. Regarding the display, Bose Smart Soundbars are designed with a minimalist aesthetic and do not include a front-facing display panel for showing volume levels or other audio information. Instead, status indicators and settings can be accessed through the Bose app and on-screen notifications when supported by your TV.
As for your Samsung TV turning back on after being powered off, this may be related to the HDMI-CEC communication between the TV and soundbar. Since the issue does not occur when the soundbar is disconnected, we recommend checking the HDMI-CEC settings on both the TV and soundbar, as well as ensuring that both devices are running the latest firmware updates.
If you'd like, we'd be happy to help troubleshoot this behavior further. You can reach us through this link: http://bose.life/globalsupport
Jelyn - Customer Support
As for your Samsung TV turning back on after being powered off, this may be related to the HDMI-CEC communication between the TV and soundbar. Since the issue does not occur when the soundbar is disconnected, we recommend checking the HDMI-CEC settings on both the TV and soundbar, as well as ensuring that both devices are running the latest firmware updates.
If you'd like, we'd be happy to help troubleshoot this behavior further. You can reach us through this link: http://bose.life/globalsupport
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Mo South
on July 26, 2026
Posted by: Mo
Gender:Male
Length of ownership:1 month
I have the Bose ultra lifstyle and smart home systems and I bought this one for the bedroom. I love Bose and the sound experience they provide
Written by a customer while visiting bose.com
Customer Rating
4
About the same as the Bose 300. Both good
on June 30, 2026
Posted by: Billb
I had a Bose 300 sound bar and this was supposed to be a breakthrough from it. It is almost the same. I would not buy the new sound bar if I could have heard them both. Both are equally good
Written by a customer while visiting bose.com