Customer reviews from bose.com
Bose - Refurbished Excellent - Smart Soundbar with Dolby Atmos, TrueSpace Immersive Audio, and A.I. Dialogue Mode - Black
Average customer rating
4.5
(284 Reviews)
Rating breakdown 284 reviews
5 Stars
202
4 Stars
42
3 Stars
23
2 Stars
7
1 Star
10
Customer Reviews for Bose - Refurbished Excellent - Smart Soundbar with Dolby Atmos, TrueSpace Immersive Audio, and A.I. Dialogue Mode - Black
Customer Rating
4
on June 27, 2026
Posted by: MLinDFWTX
Length of ownership:1 week
I had higher expectations from the BOSE product line.
I am much less impressed with the Bose Smart Soundbar + Bose ULTRA Open Earbuds set.
For some unknown reason when I ordered the Soundbar/Earbud set directly from BOSE, you cancelled the delivery of the Earbuds so I had to purchase them from Target?? Order number: B004302994
I am much less impressed with the Bose Smart Soundbar + Bose ULTRA Open Earbuds set.
For some unknown reason when I ordered the Soundbar/Earbud set directly from BOSE, you cancelled the delivery of the Earbuds so I had to purchase them from Target?? Order number: B004302994
The 'pairing' of the earbuds to the soundbar was NOT intuitive at all for items that are sold at your website as a Pair.
The Reason I bought these two products is that I am hearing impaired, and I wanted a solution where I can watch TV and listen with earbuds, while simultaneously the audio was playing through a speaker for the rest of the family to enjoy.
Pairing the "Bose Smart Soundbar + Bose ULTRA Open" was not intuitive at all! Your reps were very helpful and courteous.
What is really an issue is that in order for me to hear the ULTRA Earbuds, I have to stick my finger in my ear to direct the sound to my ear canal. The wrap around barrel does not loop around my earlobes in order for the sound to reach my ear canal.
**do you have ANOTHER Bose earbud product, perhaps one that fit directly in the ear canal, that will pair with the Bose Smart Soundbar, and will allow for audio to simultaneously play thru the speaker and the earbuds??***
I already own Beats Pro earbuds with wrap-around ear-hooks that work perfectly for my Music but they apparently do not pair with your soundbar.
*** Please Advise on a workable solution ***
Written by a customer while visiting bose.com
Customer Rating
2
Real disappointment
on June 21, 2026
Posted by: SAT
Gender:Female
Length of ownership:1 month
I am sorry to say that this speaker is a real disappointment. The setup process was challenging, and you need a smartphone to operate it, as there are no controls on the unit itself, and the remote is very limited. Unfortunately, it won't connect to the laptop either, but only to a smartphone to operate it. We intended it for our Sharp big screen and Roku connection. This speaker is not user-friendly for older individuals.
My husband wanted a Bose speaker because he grew up with them, but this one does not live up to that legacy. It constantly switches itself off in the middle of a movie, and it takes a while to turn back on. When it does work, the sound quality is good, but overall, I have to express my disappointment.
I’m unsure if we can return it, though we did purchase a three-year insurance plan. What do you suggest we do?
Response from bose.comBy Customer Support, June 21, 2026
Hi there! Thank you for sharing your honest feedback with us. We are truly sorry to hear about your experience with your Smart Soundbar, especially since your husband grew up loving Bose. We always want our speakers to be enjoyable and easy to use.
The soundbar turning off unexpectedly in the middle of a movie is definitely not normal behavior. Please check out this quick guide, for quick steps that can help resolve this power issue:
https://bose.life/4xGG21n
If the issue persist please contact us directly at https://bose.life/4oGoHS5 to perform complete troubleshooting steps.
Daisy - Customer Support
The soundbar turning off unexpectedly in the middle of a movie is definitely not normal behavior. Please check out this quick guide, for quick steps that can help resolve this power issue:
https://bose.life/4xGG21n
If the issue persist please contact us directly at https://bose.life/4oGoHS5 to perform complete troubleshooting steps.
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound, sync and connectivity.
on June 11, 2026
Posted by: Papa7
Gender:Male
Length of ownership:1 year or longer
Great sound and great connectivity. Love the group device option so I can sync my headphones without affecting sound bar output.
Written by a customer while visiting bose.com
Customer Rating
5
on June 10, 2026
Posted by: crawley
Gender:Male
Length of ownership:1 month
exactly as described, works perfectly and sounds great
Written by a customer while visiting bose.com
Customer Rating
4
Great equipment
on June 6, 2026
Posted by: Rap
Gender:Male
Length of ownership:1 week
I have not even unpacked it yet but I know Bose is great brand I just bought a new house and it is going to go there and under my new 65 inch TV So I have a large number of those products and they are all great
Written by a customer while visiting bose.com
Customer Rating
5
Love it !
on June 2, 2026
Posted by: SlinkyCats
Gender:Female
Length of ownership:1 month
Paired with a 500 bass module and connected to a Samsung smart tv. Fills my small living room with great sound. Another winner from Bose
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Sound!
on April 23, 2026
Posted by: latmacdan
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] I’ve had it for a few months now and it’s perfect for us. My television was not very loud but this makes hearing it so much easier and the quality is awesome.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing features
on April 19, 2026
Posted by: Daijon2
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I love my Bose speaker so much I went and bought another one all I need is the surround sound now and I’m set Bose is a very great brand an i highly recommend them ❗️
Written by a customer while visiting bose.com