Customer reviews from bose.com
Bose - Refurbished Excellent - Smart Soundbar with Dolby Atmos, TrueSpace Immersive Audio, and A.I. Dialogue Mode - Black
Average customer rating
4.5
(284 Reviews)
Rating breakdown 284 reviews
5 Stars
202
4 Stars
42
3 Stars
23
2 Stars
7
1 Star
10
Customer Reviews for Bose - Refurbished Excellent - Smart Soundbar with Dolby Atmos, TrueSpace Immersive Audio, and A.I. Dialogue Mode - Black
Customer Rating
1
POOR Help!!
on August 22, 2025
Posted by: Gary
Gender:Male
Length of ownership:1 month
I purchased the Sound Bar and Base 500 units. VERY POOR instructions!!!!!I downloaded app and for 2 weeks tried to sync. Finally I went on to the live chat, which took forever, and the agent spent over 1/2 hour trying this and that. I almost hung upd was going to send back this junk. Everyone told me to buy Trivoli instead. I did not listen, what a mistake!!!!! I still don't know if it is wireless!!!!
Response from bose.comBy Customer Support, August 22, 2025
Hi there, thank you for sharing your experience. We'd love to learn more about the issue so we can help sort it out quickly. Please send us your product’s serial number, and you can reach us through this link: http://bose.life/globalsupport
Looking forward to assisting you!
Jelyn - Customer Support
Looking forward to assisting you!
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love it
on August 17, 2025
Posted by: Smally
Gender:Female
Length of ownership:1 month
I bought this for my husband and the difference in sound quality is utterly amazing. Glad I took the chance.
Written by a customer while visiting bose.com
Customer Rating
3
on August 16, 2025
Posted by: Vs
Gender:Male
Length of ownership:1 month
Not very pleased with the sound quality and the size of the sound bar for my living room.
Response from bose.comBy Customer Support, August 17, 2025
Hi there, We're sorry to learn that the sound and size of your Soundbar may not have met your expectations. Our compact soundbar delivers spacious and immersive sound, enhanced by Dolby Atmos decoding. Additionally, all dialogue is made clear and crisp with our A.I. Dialogue feature. To assist you more effectively with your sound quality concerns, please send us a direct message at http://bose.life/globalsupport. We’re confident that, together, we can find a solution and make things right. Kurt - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound easy connection
on July 30, 2025
Posted by: Music lover
I love this thing! My husband bought me this and the subwoofer as a birthday present. Best gift ever!
Written by a customer while visiting bose.com
Customer Rating
5
Must get!
on July 25, 2025
Posted by: Victor S
Gender:Male
Length of ownership:1 month
I bought this soundbar 2 weeks ago and I am very satisified with my purchase. Clarity sound and voices. I own several Bose products and Bose never disappoints.
Written by a customer while visiting bose.com
Customer Rating
5
Good
on July 14, 2025
Posted by: Akop
Gender:Male
Length of ownership:1 week
At the moment, the device is working well and without any issues. We'll see how it performs over time. That's all I can say for now.
Written by a customer while visiting bose.com
Customer Rating
5
Nice size
on July 11, 2025
Posted by: Doug
Gender:Male
Length of ownership:1 month
One month in and sounding great and deep bass and clear dialog
Written by a customer while visiting bose.com
Customer Rating
5
Incredible sound
on June 30, 2025
Posted by: Frankgee2507
Gender:Male
Length of ownership:1 week
I am blown away by the difference having this soundboard makes compared to the television speaker only. Truly an amazing upgrade that enhances all types of programming. I have not used this with Spotify as yet but look forward to it with great eagerness. Well done!
Written by a customer while visiting bose.com