Customer reviews from bose.com
Bose - Refurbished Excellent - Smart Soundbar with Dolby Atmos, TrueSpace Immersive Audio, and A.I. Dialogue Mode - Black
Average customer rating
4.5
(284 Reviews)
Rating breakdown 284 reviews
5 Stars
202
4 Stars
42
3 Stars
23
2 Stars
7
1 Star
10
Customer Reviews for Bose - Refurbished Excellent - Smart Soundbar with Dolby Atmos, TrueSpace Immersive Audio, and A.I. Dialogue Mode - Black
Customer Rating
5
Made the right choice! Go Bose
on October 17, 2025
Posted by: Jeff
I’m a Bose fan. I haven’t bought a bad product from Bose. Perfect sound every time.
Written by a customer while visiting bose.com
Customer Rating
1
Buyer Beware Great Item, Awful reliability.
on October 8, 2025
Posted by: ray29
Gender:Male
Length of ownership:3 months
Product is amazing sound quality wise.
It however does not work. When it works it's fantastic, but at this point I have sent it back three separate times for repair and none of the fixes has stuck for more than a couple of days. (The support line has actually been super helpful, no notes on them.)
It's possible I just got a faulty model, but I cannot in good faith recommend this product with my experience.
It however does not work. When it works it's fantastic, but at this point I have sent it back three separate times for repair and none of the fixes has stuck for more than a couple of days. (The support line has actually been super helpful, no notes on them.)
It's possible I just got a faulty model, but I cannot in good faith recommend this product with my experience.
Response from bose.comBy Bose, Customer Support, October 9, 2025
Hi there, thanks for reaching out to us. We're glad to hear you’ve been enjoying the sound quality of your Bose Smart Soundbar! At the same time, we completely understand how frustrating it can be when the product doesn’t perform as expected. Your feedback is truly valuable, it’s what helps us continue improving and delivering the best possible experience.
If you experience the issue again with your unit, we’d be more than happy to assist you further. You can visit the following link for support: https://bose.life/48EXztC
Klariss – Customer Support
If you experience the issue again with your unit, we’d be more than happy to assist you further. You can visit the following link for support: https://bose.life/48EXztC
Klariss – Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
very disappointed
on September 24, 2025
Posted by: tom
Gender:Male
Length of ownership:1 month
The app does not work on my google phone. before I even enter my wifi password the enter button is over written by enter manually. it will not hook up as bluetooth either. I finally got it to hook up to the internet working it manually and it said activation failed. I am done. you would think a company as big as bose could figure it out. I am sending it back to bose.
Response from bose.comBy Bose, Customer Support, September 24, 2025
Thank you for taking the time to share your experience, we're truly sorry to hear about the frustration you've encountered. To help address your concern, here’s a support link that provides steps to resolve issues with the SoundTouch 10: http://bose.life/480Kq0K
Gem - Bose Customer Support
Gem - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Disappointed
on September 23, 2025
Posted by: Chas
Can’t make it work with with my LG Smart television. Very frustrating. I am a Bose fan historically. Perhaps it is just me/
Response from bose.comBy Bose, Customer Support, September 24, 2025
Hi Chas, thank you for your valuable feedback, and we’re sorry to hear about the difficulties you're experiencing setting up your Soundbar with your LG Smart TV. You can connect your Bose Smart Soundbar to an LG Smart TV either through a wired or wireless method. For the best performance and control, we recommend using a wired connection with HDMI ARC or an optical cable. Alternatively, you can connect wirelessly via Bluetooth, just ensure the soundbar and TV are paired, then go to your TV’s sound settings to select the Bose soundbar as the audio output. For further guidance on connecting your Soundbar via Bluetooth, you can also refer to the troubleshooting steps in this link: https://bose.life/3Vu45Pj. Hope this helps! Kurt - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound, as always.
on September 14, 2025
Posted by: TLucero818
Length of ownership:1 month
I've both this about a month ago, and the base in its self is very impressive. Also, having the Alexa functionality makes this product a regular use.
Written by a customer while visiting bose.com
Customer Rating
5
Wonderful sound
on September 6, 2025
Posted by: DP living room
Gender:Male
Length of ownership:1 month
Great sound bar and easy hookup. However, I need a sound bar with an opitical out connection not the optical in one. I use My Starkey app with Genius 24 hearing aids for streaming and I can’t not stream with this sound bar to my aids. Unfortunately I will have to return.
Written by a customer while visiting bose.com
Customer Rating
4
Great vocals
on August 25, 2025
Posted by: B
Gender:Male
Length of ownership:1 week
Happy with it but could use more/better bass. But then I would have no need for the subwoofers tho . . . .
Written by a customer while visiting bose.com
Customer Rating
4
Great Bose Sound.
on August 24, 2025
Posted by: Shawn
Gender:Male
Length of ownership:1 month
Another quality Bose product, replaced my 15 year old Bose Lifestyle V10 that went out. Should probably include mounting brackets with unit.
Written by a customer while visiting bose.com