Customer reviews from bose.com
Bose - Refurbished Excellent - Smart Soundbar with Dolby Atmos, TrueSpace Immersive Audio, and A.I. Dialogue Mode - Black
Average customer rating
4.5
(284 Reviews)
Rating breakdown 284 reviews
5 Stars
202
4 Stars
42
3 Stars
23
2 Stars
7
1 Star
10
Customer Reviews for Bose - Refurbished Excellent - Smart Soundbar with Dolby Atmos, TrueSpace Immersive Audio, and A.I. Dialogue Mode - Black
Customer Rating
5
Great Sound!
on December 13, 2025
Posted by: lap
I bought my Bose Smart Soundbar and Bose Bass Module 500 last month and it’s exactly what I was looking for in quality of sound.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on December 10, 2025
Posted by: Doug
Gender:Male
Length of ownership:1 month
Recently bought the smart sound bar with the bass 500 unit to replace my aging Bose 321 system. Though the sound was great, I found the soundstage in my place was lacking so I added the surround speakers which made it a true 7.1 surround system with great sound - especially with movies.
Written by a customer while visiting bose.com
Customer Rating
5
Expected sound
on December 10, 2025
Posted by: MD63
Gender:Male
Length of ownership:3 months
Great Bose sound as you would expect, but definitely
Needs the sub to go with it. I got the sub on sale, and now it gives that Bose full spectrum sound we all know and love. Yes, it will crank enough to make your neighbor mad on movies or music. Couldn’t be more pleased for the price point asked. Got both the bar and the sub on sale. Don’t think it’s worth the regular asking price, but if it’s on sale it’s a bargain.
Needs the sub to go with it. I got the sub on sale, and now it gives that Bose full spectrum sound we all know and love. Yes, it will crank enough to make your neighbor mad on movies or music. Couldn’t be more pleased for the price point asked. Got both the bar and the sub on sale. Don’t think it’s worth the regular asking price, but if it’s on sale it’s a bargain.
Written by a customer while visiting bose.com
Customer Rating
3
Great for voice
on December 5, 2025
Posted by: Stan
Gender:Male
Length of ownership:1 month
Great voice audio. Poor base. A little tinny sounding
Response from bose.comBy Bose, Customer Support, December 5, 2025
We’re glad to hear you enjoyed the clarity of the voice audio, but we’re sorry about the bass. At Bose, we strive to deliver a rich and full listening experience, so your comments about the bass and tonal quality are very important to us. To help resolve the issue with the Bass here is a helpful guide:
https://bose.life/44QUUgC
Gem - Customer Support
https://bose.life/44QUUgC
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose Smart Sound Bar Is Great!
on December 3, 2025
Posted by: MA44
Gender:Male
Length of ownership:1 month
I purchased the Bose Smart Sound Bar last month to replace a 10-year old Bose Sound Bar. I thought the old one was very good, until this purchase. Technology has sure come a long way. I'm very pleased with this purchase (amazing sound and voice conversations are much more clear). I will buy Bose products again.
Written by a customer while visiting bose.com
Customer Rating
5
Surpassed Expectations!
on November 27, 2025
Posted by: WECK
Gender:Male
Length of ownership:1 month
This is my third Bose Soundbar purchase. It’s more than I expected. I was jumping up from the Soundbar 300 and it’s surpassed my expectations.
Written by a customer while visiting bose.com
Customer Rating
4
Bose is very good
on November 12, 2025
Posted by: Rich
In use about a month. Replaced a (discontinued) sound touch 300. Have an issue or 2 .. working my way thru downloaded handbook and seeing if I can address my concerns and explore all the useful info.
Written by a customer while visiting bose.com
Customer Rating
3
Problem
on November 1, 2025
Posted by: BB02
Gender:Male
Length of ownership:1 month
Still having problems programming my soundbar with my Direct TV remote. I can get everything to work except the soundbar will not turn on with the tv.
Response from bose.comBy Bose, Customer Support, November 1, 2025
Hi there, thank you for sharing your experience. We're sorry to hear you're having trouble using your DirecTV remote with your Bose soundbar. The good news is we have some quick guides that may help resolve this issue:
Cannot control Bose system with remote from another brand - https://bose.life/4oiZj3I
Using another remote to control your Bose system - https://bose.life/4hEr1W1
Please check them out.
Cannot control Bose system with remote from another brand - https://bose.life/4oiZj3I
Using another remote to control your Bose system - https://bose.life/4hEr1W1
Please check them out.
Written by a customer while visiting bose.com