Customer reviews from geappliances.com
GE - Profile 30" Single Electric Wall Oven with Built-In Microwave - Stainless-Steel
Average customer rating
3.3
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
25
4 Stars
18
3 Stars
3
2 Stars
9
1 Star
19
62%of customers recommend this product.
(
40 out of
64)
Customer Reviews for GE - Profile 30" Single Electric Wall Oven with Built-In Microwave - Stainless-Steel
Customer Rating
1
GE profile series PT970SRSS
on February 12, 2017
Posted by: Mud1bug
from Acworth, GA, United States
Purchased, nice looking combo, defective paint inside microwave
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy JILLatGE, GE Appliances , February 22, 2017
Hello. Thank you for taking the time to write your review on your microwave wall oven. We regret your experience with the interior of your appliance. Our following link includes information regarding the inside cavity:
http://products.geappliances.com/appliance/gea-support-search-content?contentId=16197
We have also shared your evaluation with our product quality team. Thank you, again, for your feedback.
http://products.geappliances.com/appliance/gea-support-search-content?contentId=16197
We have also shared your evaluation with our product quality team. Thank you, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
2
Chipping and bubbling paint
on June 18, 2017
Posted by: IL Dugan
from Gainesville, VA, United States
Hello. This combo unit worked well for us over that past couple of years but the paint in the microwave is bubbling and chipping. I have never had this happen before and believe this is a GE manufacturer defect. To make matters worse I just read that it can NOT be repaired and the entire combo unit (including the convection oven) must be replaced! This is terrible news as the replacement will be expensive. Any advice would be greatly appreciated.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
2
Response from geappliances.comBy JILLatGEA, GE Appliances, June 19, 2017
Hello. We appreciate your taking the time to write your review on your microwave wall oven. We’re sorry for your experience and would like to review your issue. Please email your details to eResponse@ge.com. Include a copy of your review, your name, address, phone number and the model and serial numbers on your appliance. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Paint Chip off in microwave
on September 28, 2017
Posted by: SriV
from North Atlanta, GA, United States
This is one of the most expensive units of all our appliances in the kitchen but made of very poor quality. Microwave's roof paint is chipping off and most likely falling into food we are trying to cook. I am losing confidence in heating anything in this microwave and on top of it, it just stopped working since last one week. The motor runs but nothing heats up inside the microwave. Very expensive unit built with poor quality of materials and unreliable performance. I would appreciate if you can address this problem.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Microwave power problem, chipped-bubbling interior
on January 8, 2018
Posted by: Bcoving
from Houston, TX, United States
I have Model # PT970SR3SS Serial # ZZ608731Q combination microwave and oven unit. Oven works, microwave has a serious problem. Keeping turned off at the breaker (so can't use oven either) because it gets EXTREMELY hot inside, specifically on the floor of the microwave without the microwave running, even if microwave door is open. Turned breaker back on, microwave came on and arced. At first it stopped while running and the keypad would not work when tried to turn back on, then it spontaneously turned itself on. Extreme safety hazard. Have been pleased until this happened except for a required fuse replacement. My home warranty company (One Guard-Texas) was told the whole unit would have to be replaced when they contacted you.
We found that GE has had numerous similar complaint about this unit. Please advise me about remediation by GE, since this seems to be an inherent problem and this unit is no longer for sale.
Note: light not on in picture because breaker off. Also when I tried to register at your service site, a pop up blocked the password verification box (says this is a strong password), so unable to register there.
Thanks
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
2
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Paint flaking and rusting inside microwave
on November 25, 2018
Posted by: Rikki88
from Easley SC
I would give 0 stars if I could. I am very upset that my microwave has paint peeling and areas that are rusted!!! I really dont want paint or rust in my family's food!!! I've seen 20 year old microwaves not look like this one!! And Unfortunately because its attached to my oven (which is also not heating correctly!!!) Its not easy to run out and replace them. Also it matches all my other kitchen appliances. Even the paint on microwave door is coming off where the glass turning plated has rubbed it. I've also had my oven door lock several times and while locked it heats up so hot I was terrified my house was going to catch fire!! Maybe that's why the microwave paint is peeling, from that heat from the oven. Now I dont think my oven is keeping the correct temperature either. Nothing is baking like it used too.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Oven quality is poor
on November 23, 2020
Posted by: IHello
F2 error keeps showing up after 5 years. I had to put in service order to get it fixed
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 24, 2020
Hi! We're so sorry to hear of the difficulty you had with your oven that required service. This is very frustrating, we know. Please don't hesitate reach out to us on the “contact us” link at www.geappliances.com if any future concerns come up. We appreciate you making GE Appliances a part of your home!
Written by a customer while visiting geappliances.com
Customer Rating
2
Expensive and doesn't live up to the cost
on July 16, 2023
Posted by: Ben1111
from Indiana
The microwave section has been repaired 5 times and still fails to work after the latest issue. The oven now stopped worked. Product is 12 years old from date of manufacture.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 18, 2023
Hello,
Thank you so much for the honest feedback. We're very sorry to hear that you haven't had the best experience with your oven and that it has stopped working. This is certainly not the experience we want for you and we truly appreciate you taking the time to let us know. Your comments are extremely important to us. It ensures that our Product Design Teams are aware of any flaws or imperfections, so that we can improve the overall performance and convenience it provides. We sincerely hope that we can regain your trust in the future.
Best wishes. - Tierra@GEA
Thank you so much for the honest feedback. We're very sorry to hear that you haven't had the best experience with your oven and that it has stopped working. This is certainly not the experience we want for you and we truly appreciate you taking the time to let us know. Your comments are extremely important to us. It ensures that our Product Design Teams are aware of any flaws or imperfections, so that we can improve the overall performance and convenience it provides. We sincerely hope that we can regain your trust in the future.
Best wishes. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
10 years that's it.
on September 3, 2023
Posted by: 10 yrs thats it
Just hit year 10 and the microwave made a loud snap and is now blown. Have to replace the WHOLE unit. Even the oven, which still works fine. These are not sold separately.
Response from geappliances.comBy Tierra@GEA, GE Appliances, September 6, 2023
Hello,
We appreciate you taking the time to post this review and we're so very sorry to hear that your microwave has stopped working after 10 years. We can certainly understand how disruptive something it can be to have to replace the whole unit. Your comments are extremely important and will be highly considered by our product design team. Please know that we are always looking for ways to improve and your feedback means a lot to us.
Best wishes, from your friends at GE Appliances. - Tierra@GEA
We appreciate you taking the time to post this review and we're so very sorry to hear that your microwave has stopped working after 10 years. We can certainly understand how disruptive something it can be to have to replace the whole unit. Your comments are extremely important and will be highly considered by our product design team. Please know that we are always looking for ways to improve and your feedback means a lot to us.
Best wishes, from your friends at GE Appliances. - Tierra@GEA
Written by a customer while visiting geappliances.com