Customer reviews from bose.com
Bose - Refurbished Excellent - Surround Speakers 120-Watt Wireless Home Theater Speakers (Pair) - White
Average customer rating
3.6
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
37
4 Stars
16
3 Stars
8
2 Stars
10
1 Star
16
Customer Reviews for Bose - Refurbished Excellent - Surround Speakers 120-Watt Wireless Home Theater Speakers (Pair) - White
Customer Rating
1
Very bad product!
on July 24, 2019
Posted by: Frank
Gender:Male
Length of ownership:6 months
This product will not pair with the soundbar 700 and its a waste of money so jos I’m stuck with expensive paperweights
Response from bose.comBy Vicky W , Technical Support, July 25, 2019
Hello Frank,
Thanks for taking the time to review the Bose Surround Speakers. I am sorry that you are having issues connecting them to your Soundbar 700.
I would strongly advise you reaching out to your local support team who will be able to get you up and running whilst you are on the phone.
Kind Regards,
Vicky W - Customer Support
Thanks for taking the time to review the Bose Surround Speakers. I am sorry that you are having issues connecting them to your Soundbar 700.
I would strongly advise you reaching out to your local support team who will be able to get you up and running whilst you are on the phone.
Kind Regards,
Vicky W - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Cinema-like ambience
on July 16, 2019
Posted by: F
Gender:Male
Length of ownership:3 months
Paired with the Bose Soundbar, these 'virtually invisible' surround speakers transformed my lounge into a cinema.
Written by a customer while visiting bose.com
Customer Rating
5
Wow. You will not be disappointed.
on May 11, 2019
Posted by: JP
Gender:Male
Length of ownership:1 week
I have had this set up with the 700 sound bar and 700 sub woofer. AMAZING!! Even with Xfinity’s weak signal. 4K movies = Awesome!! I am very happy. Replaced a Sony set up. There is no comparison to the Bose.
Written by a customer while visiting bose.com
Customer Rating
2
low sound
on April 28, 2019
Posted by: malc
Gender:Male
Length of ownership:3 months
my surround speakers only emit very low level sound seem to make no difference
Response from bose.comBy Liam_W, BOSE, May 1, 2019
Thanks for reviewing our Bose Surround Speakers.
We're sorry to hear of the audio levels you've had, and would be glad to point you in the right direction!
There is an option to adjust the level of audio from the surround speakers, that can be accessed from whichever App the Soundbar you have this paired to would use, so please check this!
Additionally, the level of audio from the surround speakers can be dependant on what audio you're listening to, so please check if this is an issue with all sources of audio or just the one.
Thank you for your time, and we hope this helps!
We're sorry to hear of the audio levels you've had, and would be glad to point you in the right direction!
There is an option to adjust the level of audio from the surround speakers, that can be accessed from whichever App the Soundbar you have this paired to would use, so please check this!
Additionally, the level of audio from the surround speakers can be dependant on what audio you're listening to, so please check if this is an issue with all sources of audio or just the one.
Thank you for your time, and we hope this helps!
Written by a customer while visiting bose.com
Customer Rating
2
Good speakers but no stand option
on January 29, 2019
Posted by: Drew
Gender:Male
Bought the UFS-20 II stand with these speakers. Speakers sound good enough...on the end tables. The stands do NOT work with these speakers at all.
Response from bose.comBy Mohsin_S, Bose Support, January 31, 2019
Hello Drew,
Thank for providing your review of the Bose Surround Speakers. Sorry for the difficulty you're experiencing. We can confirm that the floor stands are the UFS-20 II and the table stands are UTS-20 II. If you need our assistance, please visit our support page by clicking here: https://bose.life/2v8YQJ0
Thanks again and take care.
Thank for providing your review of the Bose Surround Speakers. Sorry for the difficulty you're experiencing. We can confirm that the floor stands are the UFS-20 II and the table stands are UTS-20 II. If you need our assistance, please visit our support page by clicking here: https://bose.life/2v8YQJ0
Thanks again and take care.
Written by a customer while visiting bose.com
Customer Rating
1
This Bose system connectivity is very poor
on January 22, 2019
Posted by: Gregg
Length of ownership:1 month
Two weeks i have been attempting to have rear speakers connect. On the verge of shipping them back. This is just P O O R.
Have tried the app and Method 2. Neither works.
Have tried the app and Method 2. Neither works.
Response from bose.comBy Mohsin_S, Bose Support, January 24, 2019
Hello GG,
Thank you for providing your review of the Bose Surround Speakers. We're sorry you're experiencing issues connecting your speakers. We appreciate the troubleshooting you've done. If you haven't already, please try the following:
- Check for sources of wireless interference that may be within a few feet of the soundbar or wireless receiver. Devices that can affect the wireless performance of the system include, but are not limited to, a cordless phone, Wi-Fi router, wireless printer, or microwave.
- Reset the soundbar and wireless receivers by unplugging their power cords from the power outlets, waiting 30 seconds, then firmly plugging the power cords back into working outlets
If you're still having issues, please feel free to contact our support team who can take a closer look and provide further assistance:
https://bose.life/2v8YQJ0
Thanks again.
Thank you for providing your review of the Bose Surround Speakers. We're sorry you're experiencing issues connecting your speakers. We appreciate the troubleshooting you've done. If you haven't already, please try the following:
- Check for sources of wireless interference that may be within a few feet of the soundbar or wireless receiver. Devices that can affect the wireless performance of the system include, but are not limited to, a cordless phone, Wi-Fi router, wireless printer, or microwave.
- Reset the soundbar and wireless receivers by unplugging their power cords from the power outlets, waiting 30 seconds, then firmly plugging the power cords back into working outlets
If you're still having issues, please feel free to contact our support team who can take a closer look and provide further assistance:
https://bose.life/2v8YQJ0
Thanks again.
Written by a customer while visiting bose.com
Customer Rating
1
will not stay connected
on January 7, 2019
Posted by: Tim
Gender:Male
Length of ownership:3 months
I have set them up in my vacation home with the bar and sub. 700. The app is a pain and the speakers will not stay connected to the bar... I should have stuck with sonos
Response from bose.comBy Mohsin_S, Bose Support, January 11, 2019
Hi Tim,
Thanks for reaching out and for providing your review of the Bose Surround speakers. We're sorry that you're having connectivity issues with your set up. We can definitely try to help you.
We recommend that you please try the following troubleshooting steps to see if that helps:
- Check for sources of wireless interference that may be within a few feet of the soundbar or wireless receiver. Devices that can affect the wireless performance of the system include, but are not limited to, a cordless phone, Wi-Fi router, wireless printer, or microwave.
- Reset the soundbar and wireless receivers by unplugging their power cords from the power outlets, waiting 30 seconds, then firmly plugging the power cords back into working outlets
If this does not help, please feel free to reach out to our support team by clicking here: https://bose.life/2v8YQJ0
Thank you again.
Thanks for reaching out and for providing your review of the Bose Surround speakers. We're sorry that you're having connectivity issues with your set up. We can definitely try to help you.
We recommend that you please try the following troubleshooting steps to see if that helps:
- Check for sources of wireless interference that may be within a few feet of the soundbar or wireless receiver. Devices that can affect the wireless performance of the system include, but are not limited to, a cordless phone, Wi-Fi router, wireless printer, or microwave.
- Reset the soundbar and wireless receivers by unplugging their power cords from the power outlets, waiting 30 seconds, then firmly plugging the power cords back into working outlets
If this does not help, please feel free to reach out to our support team by clicking here: https://bose.life/2v8YQJ0
Thank you again.
Written by a customer while visiting bose.com
Customer Rating
3
Annoying cables
on January 4, 2019
Posted by: bharath
Gender:Male
Length of ownership:1 month
The surround speakers by itself sound good but the power cables are annoyingly bad designed.
It is a task to hide them as they are bigger than the speakers themselves.
And providing black black power cables with white speakers? I don't get that point.
Same goes with bose soundbar 700 and subwoofer 700. Black power cables ruin the aesthetics
It is a task to hide them as they are bigger than the speakers themselves.
And providing black black power cables with white speakers? I don't get that point.
Same goes with bose soundbar 700 and subwoofer 700. Black power cables ruin the aesthetics
Response from bose.comBy Mohsin_S, Bose Support, January 8, 2019
Hey Bharath!
Thanks for providing a review of the Bose Surround Speakers. We apologize for any inconvenience you're having when trying to manage your wires. The speaker wire in white is currently what have available. We appreciate the feedback. Please let us know if there is anything else we can do to help you.
Link to the community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thanks again.
Thanks for providing a review of the Bose Surround Speakers. We apologize for any inconvenience you're having when trying to manage your wires. The speaker wire in white is currently what have available. We appreciate the feedback. Please let us know if there is anything else we can do to help you.
Link to the community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thanks again.
Written by a customer while visiting bose.com