Customer reviews from bose.com
Bose - Refurbished Excellent - Surround Speakers 120-Watt Wireless Home Theater Speakers (Pair) - White
Average customer rating
3.6
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
37
4 Stars
16
3 Stars
8
2 Stars
10
1 Star
16
Customer Reviews for Bose - Refurbished Excellent - Surround Speakers 120-Watt Wireless Home Theater Speakers (Pair) - White
Customer Rating
2
Very low output
on January 2, 2020
Posted by: Neto
Gender:Male
Length of ownership:1 week
I just got the rear speakers and I am very disappointed, the sound is very low I tried everything different set ups, adaptik with the speakers far away, different volumes for the 700 system and bass module, restart the bar, everything, what can I do? Very poor sound these two speakers.
Written by a customer while visiting bose.com
Customer Rating
2
Not great for the price
on December 5, 2019
Posted by: Tarak
Gender:Male
Length of ownership:1 week
Purchased these wireless surround speaker to complete the 5.1.2 home theatre experience but i really got disappointed for the quality of the output vs price. Just for the name its wireless but the really its come with long black speaker cables wire and we need to hide it. Have to Screw the wire to the adapter which not so great design in 2019.. most of the time the wires comes out the screw. The quality of surround is not good i hardly feel the difference with and without surround. Did the adapt IQ but no use.
Pros:- simple design with classic look
Cons:- price, minimal output , bad design, not fully wireless
Pros:- simple design with classic look
Cons:- price, minimal output , bad design, not fully wireless
Response from bose.comBy Keith, Customer Support, December 10, 2019
Hello Tarak,
Thank you for reviewing the Bose Surround Speakers. I'm sorry to hear you are disappointed with the setup and audio of your speakers.
I would be happy to help clarify the situation with the wireless speakers. The speakers are described as wireless in the context of the connection to the soundbars. No wires are required to connect from the speakers to the soundbar. However, they do still need the wires to provide power to the speakers themselves.
If you feel you are not getting the full benefit of the rear speakers for surround sound, there are some steps we can take to improve this. As they are dependant on what main speaker they are connected to, I would recommend contacting us for further support.
https://www.bose.com/en_us/contact_us.html
Keith - Customer Support
Thank you for reviewing the Bose Surround Speakers. I'm sorry to hear you are disappointed with the setup and audio of your speakers.
I would be happy to help clarify the situation with the wireless speakers. The speakers are described as wireless in the context of the connection to the soundbars. No wires are required to connect from the speakers to the soundbar. However, they do still need the wires to provide power to the speakers themselves.
If you feel you are not getting the full benefit of the rear speakers for surround sound, there are some steps we can take to improve this. As they are dependant on what main speaker they are connected to, I would recommend contacting us for further support.
https://www.bose.com/en_us/contact_us.html
Keith - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Sound and convenient.
on November 5, 2019
Posted by: Whoopie2016
Gender:Male
Length of ownership:1 week
I bought it yesterday and it sounds great I mean it connects to my Bose soundbar 700. I hear more music now. I 100% enjoy it.
They only down side it needs a wire for power but I get that because all speakers needs power for wireless part of it but too many cables to do that.
Written by a customer while visiting bose.com
Customer Rating
5
AdaptIQ not even done yet
on October 20, 2019
Posted by: Sadiq0620
Gender:Male
Length of ownership:1 week
Spent some time listening to these speakers today. First of all ease of use and connectivity was super easy and was quickly done (using sound touch 300 sound bar) I have not done adaptig yet and I am already impressed with the speakers sound and performance. Once I complete the setup and mount them on the wall I will be more excited to hear what it would sound like.
Written by a customer while visiting bose.com
Customer Rating
5
Deceiving
on October 13, 2019
Posted by: UncleEek
Gender:Male
Length of ownership:1 year or longer
Though the speakers have the sound and look I was looking for ... my goal was to hang them behind me on the ceiling.. w/o wires showing so I figured I buy wireless,,,, we’ll the deceiving part is that thought they advertise wireless... there are not fully wireless.. So had to buy stand for the system .. which was a hole other story ... they don’t advertise a mount for them and ended up buying a set and modified them so to these speakers not having a screw hole made it very hard to mount but after some MacGyvering I got all set up and pretty happy.
Written by a customer while visiting bose.com
Customer Rating
1
Terrible setup
on October 5, 2019
Posted by: Paul
Gender:Male
Let’s start with the instructions. If you have a soundbar 500 or 700 it states to use method 1. For method1, just use the app, that’s it, but oh know, you still need to do the hook up in method 2. By virtually invisible, what they really mean is you need to hook up a speaker wire, then hook that to a wireless port (which is bigger than the speakers), and finally plug that in to an outlet! Looks like these things are going back.
Response from bose.comBy Charlotte, Customer Support, October 7, 2019
Hello Paul. Thanks for your review of the Surround Speakers. I'd like to apologize for any disappointment you have experienced with these speakers and for any difficulty that you have had with the setup process. If there is anything you need help with, please do not hesitate to reach out to our support team and they'll be on hand ready to help. https://bose.life/2WZOG8Z. The receivers provide power to the speakers, otherwise, they would require to be operated using batteries. Sorry if you were led to believe that they would be completely wireless.
Warm regards,
Charlotte - Community Support
Warm regards,
Charlotte - Community Support
Written by a customer while visiting bose.com
Customer Rating
1
Doesn’t connect
on August 31, 2019
Posted by: mcarrigan1958
Gender:Male
Length of ownership:1 week
Bought the Bose 500 subwoofer and sound surround speakers last week. Extremely difficult to setup. Bose app doesn’t find the subwoofer or sound surround speakers. Will be returning!
Response from bose.comBy Tori Mae, Customer Support , September 3, 2019
Hello mcarrigan1958,
Thank you for taking the time to review the
I am sorry that you are having difficulties setting up the speakers with your system. I would highly recommend following the steps in this video here: https://bit.ly/2lvaPP2, of course, if you are still having issues a member of our team would love to talk you through the set up of your system.
As well as our phone lines, we do also have a text service, customer service representatives in Facebook and Twitter and a live webchat service on our website, this may help to speed up the process.
Kind Regards,
Tori Mae – Customer Support
Thank you for taking the time to review the
I am sorry that you are having difficulties setting up the speakers with your system. I would highly recommend following the steps in this video here: https://bit.ly/2lvaPP2, of course, if you are still having issues a member of our team would love to talk you through the set up of your system.
As well as our phone lines, we do also have a text service, customer service representatives in Facebook and Twitter and a live webchat service on our website, this may help to speed up the process.
Kind Regards,
Tori Mae – Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Awesome
on August 10, 2019
Posted by: Johnnyqnyc
Gender:Male
Length of ownership:3 months
Awesome little speakers. I can adjust the bass on the Bose app as well as turn up these little speakers and get the full stereo surround sound effect.
Written by a customer while visiting bose.com