Customer reviews from bose.com
Bose - Refurbished Excellent - Surround Speakers 120-Watt Wireless Home Theater Speakers (Pair) - White
Average customer rating
3.6
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
37
4 Stars
16
3 Stars
8
2 Stars
10
1 Star
16
Customer Reviews for Bose - Refurbished Excellent - Surround Speakers 120-Watt Wireless Home Theater Speakers (Pair) - White
Customer Rating
2
Unable to raise the volume on the rear surround
on April 26, 2020
Posted by: Wayne
Gender:Male
Length of ownership:1 week
I am unable to increase the volume of the rear speakers.
Written by a customer while visiting bose.com
Customer Rating
5
I love these adorable little speakers
on April 5, 2020
Posted by: Tina
Gender:Female
Length of ownership:3 months
These are the cutest little speakers and they sound so wonderful crisp that awesome and just the that's fantastic Bose sound
Written by a customer while visiting bose.com
Customer Rating
5
Cinematic experience
on March 22, 2020
Posted by: Mr MM
Gender:Male
Length of ownership:1 month
This is my first BOSE home theater system purchase. And I love everything about it.
It is worth every single penny.
It is worth every single penny.
Written by a customer while visiting bose.com
Customer Rating
4
Great Sound but not exactly wireless
on March 16, 2020
Posted by: Grooves
Gender:Male
Length of ownership:1 week
After having to call service to get help setting them up because my soundbar wouldn't connect them, I have been extremely pleased. The sound is amazing, but these are in no way "wireless." The wires from the speakers to the receiver are very long, but at least I have the speakers in a place to hide the wires.
Written by a customer while visiting bose.com
Customer Rating
5
Great features
on February 22, 2020
Posted by: Santo
Gender:Male
I bought this month ago.. but it didn't come with a remote control.. so I am struggling now on how to open it.
Written by a customer while visiting bose.com
Customer Rating
5
Sound amazing
on February 1, 2020
Posted by: Beergoggles209
Gender:Male
Length of ownership:1 week
Bought these a couple days after the 500 soundbar. They are a must have! Really make a difference. Super easy setup. Look great.
Written by a customer while visiting bose.com
Customer Rating
1
so quite while watching tv
on January 28, 2020
Posted by: yada67
Gender:Male
Length of ownership:1 week
got it last week, the 500 surround speakers you can bearlyl hear them when watching tv, but do sound better when playing music, not very happy with them, kinda worthless.
Response from bose.comBy Kerri , Customer Support, February 3, 2020
Hi there!
I'm sorry to hear about the issue you are having with low volume on your surround speaker. I'll do all I can to assist you with this!
I'm some cases, the source you are watching may not be in a 5.1 surround sound audio format. As you can hear them more when you are listening to music, it would suggest that this may be what's happening. To resolve this, double-check your sound settings on your TV to make sure you have a surround sound format selected. I would also check to make sure the source you are watching (Blueray, Cable, etc) also has the same setting enabled.
If you do not notice a difference, I suggest running the ADAPTiQ calibration. This will help to calibrate the sound to your listening space and ensure you are getting the most out of the system. I have included a link here: https://bose.life/312OdWK, with the instructions on how to do this.
I hope this helps! If you need further assistance, please reach out to us here: https://bose.life/36zHCUP. We will do all we can for you!
Thanks!
Kerri - Customer Support
I'm sorry to hear about the issue you are having with low volume on your surround speaker. I'll do all I can to assist you with this!
I'm some cases, the source you are watching may not be in a 5.1 surround sound audio format. As you can hear them more when you are listening to music, it would suggest that this may be what's happening. To resolve this, double-check your sound settings on your TV to make sure you have a surround sound format selected. I would also check to make sure the source you are watching (Blueray, Cable, etc) also has the same setting enabled.
If you do not notice a difference, I suggest running the ADAPTiQ calibration. This will help to calibrate the sound to your listening space and ensure you are getting the most out of the system. I have included a link here: https://bose.life/312OdWK, with the instructions on how to do this.
I hope this helps! If you need further assistance, please reach out to us here: https://bose.life/36zHCUP. We will do all we can for you!
Thanks!
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Not too good
on January 5, 2020
Posted by: Dell
Gender:Male
Length of ownership:1 year or longer
I got these surround speakers maybe almost a year. To be frank, I am not satisfied with it. The sounds are not even noticeable. It’s so slow. I paired it with my soundbar 700 and bass module 700. I don’t what to do to make it work good!!
Response from bose.comBy Keith, Customer Support, January 8, 2020
Hi Dell,
I'm sorry to hear you are not satisfied with the volume of your Surround Speakers and I would be happy to help you with this.
When using the Soundbar 700 I would always recommend running the AdaptIQ audio calibration process after setting up the Surround Speakers. This will adjust the audio and levels of the speakers to optimize them for your listening area. Instructions on how to do this can be found here: https://bose.life/300iyVD
Also available on the Audio page in the Bose Music app, is a volume control for the rear speakers. You can use this to adjust the level further, to suit your personal tastes.
If you require further assistance with this, please do reach out to us at the following link. We would love to help you get your speakers working to their full potential with you. https://bose.life/2P7Tuqt
Keith - Customer Support
I'm sorry to hear you are not satisfied with the volume of your Surround Speakers and I would be happy to help you with this.
When using the Soundbar 700 I would always recommend running the AdaptIQ audio calibration process after setting up the Surround Speakers. This will adjust the audio and levels of the speakers to optimize them for your listening area. Instructions on how to do this can be found here: https://bose.life/300iyVD
Also available on the Audio page in the Bose Music app, is a volume control for the rear speakers. You can use this to adjust the level further, to suit your personal tastes.
If you require further assistance with this, please do reach out to us at the following link. We would love to help you get your speakers working to their full potential with you. https://bose.life/2P7Tuqt
Keith - Customer Support
Written by a customer while visiting bose.com