Customer reviews from bose.com
Bose - Refurbished Excellent - Surround Speakers 120-Watt Wireless Home Theater Speakers (Pair) - White
Average customer rating
3.6
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
37
4 Stars
16
3 Stars
8
2 Stars
10
1 Star
16
Customer Reviews for Bose - Refurbished Excellent - Surround Speakers 120-Watt Wireless Home Theater Speakers (Pair) - White
Customer Rating
4
Hope it be used with analog home theater systems
on December 12, 2023
Posted by: michaellee
Setting up with wireless connection to those speakers is pretty neat. It would be great if you could also make a transmitter so as they could be added to any legacy home theater systems.
Written by a customer while visiting bose.com
Customer Rating
1
Not happy at all
on October 2, 2023
Posted by: Pink Iris
First of all, the speakers are VERY SMALL. Did not like the size. I thought they were approximately 6” tall. Not the case
Set up was a nightmare. I have had other surround systems which I was able to set up within 20 minutes. I tried to set up these speakers by myself; 2 hours later I was still trying. I called customer support; another hour or so more and there was still no sound coming from the speakers even though I was doing everything the rep was telling me. In the end the rep suggested a return for exchange or refund. I went for the refund.
Set up was a nightmare. I have had other surround systems which I was able to set up within 20 minutes. I tried to set up these speakers by myself; 2 hours later I was still trying. I called customer support; another hour or so more and there was still no sound coming from the speakers even though I was doing everything the rep was telling me. In the end the rep suggested a return for exchange or refund. I went for the refund.
Written by a customer while visiting bose.com
Customer Rating
1
STATIC STATIC STATIC
on July 26, 2020
Posted by: Travis
Gender:Male
Length of ownership:1 year or longer
First let me say that Bose Customer Service is top notch but I have had nothing but issues with these. Once of my speakers had static constantly. So it was a process but first had to send speaker, get a new one back, still static. Then the receiver part, got a new one, worked for a bit. Now back to static and kicking in and out. I have a Samsung sounder for a quarter of the price in my bedroom that may not sound as good but gives me 0 issues. First time I sprung to pay this kind of money for Bose and sadly, I will not do that again. Very disappointed in these speakers. I also have the 500 with the subwoofer. The subwoofer gave me a lot of static as well and called and customer service sent me out a aux cord to hard wire it which did take care of the issue. Overall this whole package, the 500 soundbar, subwoofer, and 2 speakers were quite. a bit of money. Once again, very disappointed.
Response from bose.comBy nicole leboeuf, Global Customer Service, July 28, 2020
Hey Travis! Pleased to hear of your positive experience with our teams — we are always happy to help! In regard to your Surround Speakers, static audio should not be a constant and I'm sorry to hear you encountered this issue. Were you ever able to test other power sockets/outlets, to see if the static disappeared?
We'd love to help you with this problem and work towards a resolution — please reach out to us once again, and we'll put things right.
Thanks,
Sam - Customer Support
We'd love to help you with this problem and work towards a resolution — please reach out to us once again, and we'll put things right.
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Brilliance from Bose, again!
on July 13, 2020
Posted by: Abhi
Gender:Male
Length of ownership:6 months
I was pondering about these for at least 2 years before making the purchase.
Why ponder so long? Well couple of reasons - mixed reviews from folks where some were of the opinion that there is no sound and others saying that it is just awesome; and couple that with the price tag, then you can begin to ponder!
So, ok, bought it and have been using them for a good 6 months now after pairing them with my Bose SoundTouch 300, and we have been having an amazing time!
We have actually managed to watch a lot of sci-fi movies again, just to realize what we have bought and how good sound can be. These speakers added that extra dimension to the sound of a TV and have brought out the best.
There are serious moments when you feel that - "Hey where did that sound come from, or hey is there someone in the back!"
I'd say, when you get those kind of feelings or questions, then yes, you have got what you asked for!
There are serious moments when you feel that - "Hey where did that sound come from, or hey is there someone in the back!"
I'd say, when you get those kind of feelings or questions, then yes, you have got what you asked for!
These speakers are small, easily blend with the stuff you might have in your shelves and get tuned to the room environment using the Bose tech of ADAPTiQ audio calibration. They fill the room with excellent sound and can be tuned even further with the Bose SoundTouch App using your mobile / mac / pc.
Worth every penny if you want the surround sound experience at home!
Written by a customer while visiting bose.com
Customer Rating
2
Disappointed
on May 21, 2020
Posted by: Mar Mar
Gender:Female
Length of ownership:1 year or longer
So disappointed with the small surround speakers. They should be able to regulate the volume in the app and the treble and bass.i would recommend a Bose product since I have 2 rooms And a RV with surround system.
Response from bose.comBy nicole leboeuf, Customer Support, May 26, 2020
Hey Mar,
Great news! You can indeed customize the volume levels of the Surround Speakers - simply enter the "settings" of the Bose Music app. Changing the treble and bass of the connected Soundbar 500/700 is also possible, which will impact the playback of the Surround Speakers. More information is available at https://bose.life/2XrymQg.
Andy - Customer Support
Great news! You can indeed customize the volume levels of the Surround Speakers - simply enter the "settings" of the Bose Music app. Changing the treble and bass of the connected Soundbar 500/700 is also possible, which will impact the playback of the Surround Speakers. More information is available at https://bose.life/2XrymQg.
Andy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Volume, sound quality, size
on May 14, 2020
Posted by: Anonymous
Gender:Male
Length of ownership:1 week
I had this for a week and I really love them. People saying volume was an issue. I have these attached to my Bose Sound Bar 700 and they’re loud enough. its worth the money!
Written by a customer while visiting bose.com
Customer Rating
1
Pairing always fail
on May 1, 2020
Posted by: Mkadasa
Everytime I have to unplug it and plug it again to connect to the Soundbar.
Response from bose.comBy Andy, Customer Support, May 6, 2020
Hey,
Pairing the surround speakers is a one-time setup process. This does not need to be taken again. For reference, our guide at https://bose.life/3fpR82G will guide you through this process. In the unlikely event that the speakers are disconnecting, there may be other electronic devices nearby causing interference. Try relocating the speakers which will likely resolve this. If you need any additional assistance, please contact us! We'd love to help you out.
Andy - Customer Support
Pairing the surround speakers is a one-time setup process. This does not need to be taken again. For reference, our guide at https://bose.life/3fpR82G will guide you through this process. In the unlikely event that the speakers are disconnecting, there may be other electronic devices nearby causing interference. Try relocating the speakers which will likely resolve this. If you need any additional assistance, please contact us! We'd love to help you out.
Andy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing addition
on April 30, 2020
Posted by: Freddiemow
Length of ownership:1 year or longer
I have the soundbar and the woofer since two years and skeptical about spending money on these seemingly small and harmless speakers. I bought them last week and was literally amazed. they make everything different. Music and movie become really sourrounding full of middle range before almost absent. the bass befor powerfull and hard becomes deep and smooth. i strongly suggest.
Written by a customer while visiting bose.com