Customer reviews from bose.com
Bose - Refurbished Excellent - Surround Speakers 120-Watt Wireless Home Theater Speakers (Pair) - White
Average customer rating
3.6
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
37
4 Stars
16
3 Stars
8
2 Stars
10
1 Star
16
Customer Reviews for Bose - Refurbished Excellent - Surround Speakers 120-Watt Wireless Home Theater Speakers (Pair) - White
Customer Rating
1
Sound bar wireless speakers
on April 24, 2024
Posted by: No support
Length of ownership:1 month
Can't connect support sucks long term customer very disappointed
Response from bose.comBy Global Customer Service, April 25, 2024
I'm sorry to hear your Surround Speakers won't connect! Our support team will be more than happy to assist, so please feel free to contact us again, e.g. via phone or social media. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great addition to my sound system.
on April 12, 2024
Posted by: bj5485
I am very happy that I purchased these speakers a couple of weeks ago. They work nicely with my Smart Sound Bar 900 and Base Module500. Just be prepared to try more than once to get the speakers to connect. I think it was the third time I tried when finally they connected and it has been smooth sailing ever since. They are an amazing addition.
Written by a customer while visiting bose.com
Customer Rating
2
Not like it
on March 27, 2024
Posted by: Bob
Gender:Male
Length of ownership:1 month
Noted the speakers won’t have much power and I can’t believe they are there
Written by a customer while visiting bose.com
Customer Rating
1
I regret this purchase
on February 23, 2024
Posted by: Mike
Gender:Male
Length of ownership:1 month
Poor quality sound and volume
Doesn’t help my overall system
Doesn’t help my overall system
Response from bose.comBy Customer Support, February 24, 2024
Hello Mike, I am sorry to hear the Bose Surround Speakers aren't meeting your expectations, one way you can improve the quality of sound is run through the Adaptiq Process to calibrate the speakers with your soundbar https://bose.life/3IddHY8
If you run into any issues, please reach out to support, and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
If you run into any issues, please reach out to support, and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Misleading product
on February 2, 2024
Posted by: Basto
Gender:Male
Length of ownership:1 month
Not to happy with this one. Very low and can hardly hear when it is on… Very disappointed
Response from bose.comBy Customer Care, February 2, 2024
Hi.
Thank you for your post. Sorry to hear that you are having you are not happy with the sound of the surround speakers. The amount of sound coming from the rear speakers can vary due to the source material being played. Music and most TV shows typically do not have sounds to play through the rear speakers of a surround sound system. Movies and video games typically do have sounds to play through the rear speakers but it will not be constant. You should expect a varying level of audio from the rear speakers depending on what is being played. If you need further assistance, please reach out to us here, https://bose.life/3BgUIIU. We are happy to help.
Marvin - Customer Support
Thank you for your post. Sorry to hear that you are having you are not happy with the sound of the surround speakers. The amount of sound coming from the rear speakers can vary due to the source material being played. Music and most TV shows typically do not have sounds to play through the rear speakers of a surround sound system. Movies and video games typically do have sounds to play through the rear speakers but it will not be constant. You should expect a varying level of audio from the rear speakers depending on what is being played. If you need further assistance, please reach out to us here, https://bose.life/3BgUIIU. We are happy to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Mounting Instructions and Connection not so simple
on January 3, 2024
Posted by: Kris10
Gender:Female
Length of ownership:1 week
We hooked them up to the soundbar 600 immediately. The Bose app took a minute to acknowledge the speakers with the system. I also got the wall/ceiling mount for the speakers. The connection for the connected power supply is on the bottom of the speaker and the hole cut out is on the top of the mount. It took quite a long time to figure out the mounting since all the pictures included (no real instructions) did not look like our speakers. These speakers are VERY dependent on the streaming service applications beings used as to the quality of sound. The first hour, we weren't sure if they worked at all. When we got everything connected and mounted, the sound really adds to the system.
Written by a customer while visiting bose.com
Customer Rating
1
Not recommended.
on December 18, 2023
Posted by: David
Gender:Male
Length of ownership:1 month
Normally, I LOVE Bose products. However I will be sending back my Bose Surround Speakers. They added nothing to my experience. They were barely audible, even when turned up to the max.
Response from bose.comBy Global Customer Service, December 19, 2023
Thanks for your review David. I'm very sorry to hear you were unhappy with the Surround Speakers.
The Surround Speakers are not actually designed to play content all the time, but to add surround sound effects occasionally during e.g. films. The responsiveness of the speakers will also depend on the content you are watching, and whether it is encoded in 5.1 (surround sound) or not.
Our customer support team is always on hand to help. Start by selecting your country of residence below, and then scroll to the "Contact us" section: https://global.bose.com/en_us/index.html
Warm regards
Fiona M. - Customer Support
The Surround Speakers are not actually designed to play content all the time, but to add surround sound effects occasionally during e.g. films. The responsiveness of the speakers will also depend on the content you are watching, and whether it is encoded in 5.1 (surround sound) or not.
Our customer support team is always on hand to help. Start by selecting your country of residence below, and then scroll to the "Contact us" section: https://global.bose.com/en_us/index.html
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Tiny speakers. Big sound. Bigger connection system
on December 14, 2023
Posted by: gdp
Gender:Male
Length of ownership:1 month
The speakers are smaller than I expected but the sound from them is everything I expect from Bose and combined with a Bose sound bar and bass module really makes a difference in the enjoyment of movies AND music. The speakers, as I say, are smaller than I expected but the components for wirelessly receiving the sound are much BIGGER than I expected. When Bose advertisements suggest that the surround sound speakers are unobtrusive, they are talking ONLY about the speakers and not the rest of the system to connect them. So, be aware that you will have to find a way to conceal all of the connection equipment that are 10 times the size of the speakers themselves.
Written by a customer while visiting bose.com