Customer reviews from bose.com
Bose - Refurbished Excellent - Surround Speakers 120-Watt Wireless Home Theater Speakers (Pair) - White
Average customer rating
3.6
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
37
4 Stars
16
3 Stars
8
2 Stars
10
1 Star
16
Customer Reviews for Bose - Refurbished Excellent - Surround Speakers 120-Watt Wireless Home Theater Speakers (Pair) - White
Customer Rating
5
Great, but…
on March 17, 2026
Posted by: Music Lover
Gender:Male
Length of ownership:1 month
The speakers sound great for the money and work well with the Bose Smar bar Ultra. Despite being recognized by the software, I did not get any playback through the speakers until I adjusted the output levels several times within the app. Work great now and no issues since. Still would recommend. I’m using tabletop stands with my pair.
Written by a customer while visiting bose.com
Customer Rating
5
My Bose Surround Sound Speakers
on January 30, 2026
Posted by: NightAgent60
Gender:Male
Length of ownership:1 week
I purchased these speakers a couple of we3ks ago. They sound so amazing that I just purchased a second pair two days ago to connect them with my Bose 900 Smart Soundbar & Bose 500 speaker. I love everything about Bose and its accessories
Written by a customer while visiting bose.com
Customer Rating
4
Confused owner...
on January 28, 2026
Posted by: abqjim
Gender:Male
Length of ownership:1 month
This is the second set of Surround speakers I've bought. Setup and adding both sets of speakers via the Bose App was flawless in both cases. No issues at all. The first set is paired as follows: Smart Ultra Soundbar; Bass Module 700 (wired connection) & Surrounds. (The TV in this case is an LG G5 OLED, 2025 model.) They seem to work just great in my Living Room entertainment area. This second set is as follows: Smartbar 600, Bass Module 500 (wireless connection) and Surrounds (in Master BR). (This TV is a Samsung NEO QLED, 2023 model.) To be quite blunt, the second set of surrounds are quite underwhelming! I get barely ANY volume from them, even after cranking the Rear volume up all the way to 100! At the basic initial setting I couldn't hear them at all. I have performed the troubleshooting steps (reset both the soundbar and surrounds) recommended by Bose, but that has only barely made any difference. I am quite surprised by this turn of events, since everything SEEMS to be up to spec except that I am barely getting any sound from the surround speakers. I'm not giving up on them, but I am certainly surprised given how successful the Living Room entertainment setup has been. Still working on trying to improve the performance of the second set of speakers.
Written by a customer while visiting bose.com
Customer Rating
5
Surround Sound
on January 21, 2026
Posted by: stagepolice
So happy with my surround sound system. It has added a lot of quality to our TV viewing.
Written by a customer while visiting bose.com
Customer Rating
1
Terrible Quality
on December 30, 2025
Posted by: Antonio
Gender:Male
Length of ownership:1 week
Very disappointed with the quality sound you can barely hear any background noise on these speakers I have them turned up to 100 on sound and barely hear anything. I would not recommend anyone to purchase this item. If there was zero star option I would have selected it.
Response from bose.comBy Customer Support, December 31, 2025
Hi Antonio! We’re very sorry to hear that you’re disappointed with the performance of your Bose Surround Speakers. Even when turned up to maximum volume, you’re not getting the sound experience you expected. Your feedback is important to us, and we’ll make sure to note your concerns. If you’d like, we can help troubleshoot the setup to ensure the speakers are configured correctly, or guide you on available service options. Please reach out to our customer support team through this link: https://bose.life/contactus so we can better understand your concern and assist you further. We are here to help!
Sophie - Customer Support
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose sound bar and rear speakers
on December 16, 2025
Posted by: Dave
Gender:Male
Length of ownership:1 month
Easy setup and linked right up through the Bose app and the ultra smart sound bar
Written by a customer while visiting bose.com
Customer Rating
3
Speakers not connected to soundbar
on November 18, 2025
Posted by: Gregorio
Gender:Male
Length of ownership:3 months
After several attempts and watching videos on YouTube and an IT persons help the speakers are still not playing.
Response from bose.comBy Bose, Customer Support, November 19, 2025
Hi Gregorio, thank you for sharing your experience with us. Bose Surround Speakers are designed to connect seamlessly through Bluetooth or the Bose Music app, but occasionally issues can occur if the firmware isn’t updated, the device pairing list is full, or the speakers need a reset.
To help resolve this, we recommend:
-Checking for firmware updates in the Bose Music app
-Clearing the Bluetooth pairing list on both the speakers and your source device, then reconnecting
For step‑by‑step guidance, here’s a helpful link: https://bose.life/47QnEs7
Gem - Customer Support
To help resolve this, we recommend:
-Checking for firmware updates in the Bose Music app
-Clearing the Bluetooth pairing list on both the speakers and your source device, then reconnecting
For step‑by‑step guidance, here’s a helpful link: https://bose.life/47QnEs7
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
volume is too low
on November 12, 2025
Posted by: doug
Gender:Male
Length of ownership:1 week
can not hear them too well. can not get volume up have at 100% ON APP
Response from bose.comBy Bose, Customer Support, November 12, 2025
Hi there! Thank you for reaching out to use. We are sorry that you are having an issue with your Bose Surround Speaker. However, We're here to help you with your concern. Can you please try to follow the troubleshooting steps with this link: https://bose.life/3XmvmnA
These steps should help resolve your concerns. If the issues persist, please don’t hesitate to contact us at https://bose.life/contactus . We’re happy to help and we truly hope this helps resolve the issue for you!
Marlo - Customer Support
These steps should help resolve your concerns. If the issues persist, please don’t hesitate to contact us at https://bose.life/contactus . We’re happy to help and we truly hope this helps resolve the issue for you!
Marlo - Customer Support
Written by a customer while visiting bose.com