Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Average customer rating
3.1
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
30
4 Stars
10
3 Stars
12
2 Stars
21
1 Star
20
45%of customers recommend this product.
(
34 out of
76)
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Customer Rating
1
Won’t Stand Up
on October 26, 2022
Posted by: Moee
The magnets are weak and the stand up feature is poorly designed. My iPad falls over VERY easily. Not worth the overly high price!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 2, 2022
We're sorry to hear you're having a lackluster experience with the Symmetry Series 360 Elite case. You definitely should be able to use the case for hands-free viewing, so perhaps there's just something wonky going on with your particular unit.
Let's take things from the top with a brand-new warranty replacement that will hopefully resolve the issue. You can set things in motion using the following link, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help.
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Let's take things from the top with a brand-new warranty replacement that will hopefully resolve the issue. You can set things in motion using the following link, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help.
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Does what it's supposed to
on October 8, 2022
Posted by: Angelo f
So I ordered this cause the one I had previously feel apart after 4 years of continuous use. The old model was unavailable. I have 1 issue with this new model which is the foldable stand. The old model was rock solid. This one I'm constantly having to support the back of it so it doesn't fall over. It's almost like the case can just barely support the weight of the iPad, and any additional pressure pushes it right over. Not sure if there is a fix for this or not. Other than that, it is a great case and definitely protects the entire ipad, so no issues there
Written by a customer while visiting otterbox.com
Customer Rating
5
Great Protection
on August 12, 2022
Posted by: Echo12
from Commerce, Texas
Gender:Female
[This review was collected as part of a promotion.] I really am impressed with the protection I get with the Symmetry Series 360 by Otterbox. My iPad pro is my son's favorite electronic to play with, but I was always so nervous to let him borrow it. But I know my Otterbox will keep my s reen safe from accidental drops, bangs, and bumps. And it is actually semi stylish. So happy with this tablet case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
meh quality looks good
on August 4, 2022
Posted by: heavyarms
from las veg
Gender:Male
[This review was collected as part of a promotion.] this fit the ipad very well but there some hole cut outs that werent fitting right. made it looked weird. it worked on the drop test. but i dont feel like the price is worth the quality of the cover. if it was cheaper price it would be a better star rating.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great protection case!
on July 11, 2022
Posted by: Nano85
from Minneapolis, MN
Gender:Female
[This review was collected as part of a promotion.] This case clipped very easily and fit the iPad very snuggly. Even with it on the iPad it still feel lightweight and slim. It is a sturdy case with protection on top bottom and around edge. Great quality and worth the price.
Written by a customer while visiting otterbox.com
Customer Rating
1
Terrible design
on July 7, 2022
Posted by: Louisa
I recently purchased a new iPad Pro. I had an otter box symmetry on my previous IPad Pro, I tried to use it but the camera is a different shape and would not fit.
I purchased This new symmetry since I loved my old case. This has a flimsy plastic pencil holder that dislodged from the back of the case within a week. Also, the screen cover is impossible to lift
Do not waste your money. The old case was 100% better. These improvements that were made are poorly designed
I purchased This new symmetry since I loved my old case. This has a flimsy plastic pencil holder that dislodged from the back of the case within a week. Also, the screen cover is impossible to lift
Do not waste your money. The old case was 100% better. These improvements that were made are poorly designed
Response from otterbox.comBy OtterBox , Customer Service Team, July 8, 2022
Hi, Louisa!
We're sorry to hear about the damage to your Symmetry Series 360 Elite! We appreciate your feedback about the Apple Pencil cover and folio, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Symmetry Series 360 Elite! We appreciate your feedback about the Apple Pencil cover and folio, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Perfect and protective
on July 6, 2022
Posted by: itsharishn
from Hartford
Gender:Male
[This review was collected as part of a promotion.] Otter box is a name that we all can trust for its perfect fit, compatibility with iDevices for years now, this one is also no different, fits just right protects and functional with a apple pencil holder too! Looks very strong and durable. Go for it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great iPad case
on June 26, 2022
Posted by: CorbiReviews
from PA
Gender:Female
[This review was collected as part of a promotion.] You can always count on Otterbox to make a great case. This iPad case is really excellent - I don’t need super heavy-duty protection, just something to keep it from getting scratched or banged up during everyday use. This case provides that. It’s easy to put it on the iPad, and has that nice magnetic closure feature, where it turns off your screen when you close the case. You can also use the case to prop up your iPad on a surface…such as a table, while you’re eating breakfast. Works much better than propping it against the milk carton, I can tell you.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com