Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Average customer rating
3.1
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
30
4 Stars
10
3 Stars
12
2 Stars
21
1 Star
20
45%of customers recommend this product.
(
34 out of
76)
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Customer Rating
1
Buyer Beware - Poor Design - Magnets Too Weak
on January 27, 2023
Posted by: Tyrone
I bought four of these and all four of them have the same issue. The magnets in the cover are too weak, and it constantly collapses in the upright position. I tried this with each of the four cases, and all of them collapsed in the same way. Additionally, it was impossible to hold with the cover folded up, as it would collapse in my hands as well.
Unfortunately will need to return these and purchase another brand.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, January 30, 2023
Oh no! We're so sorry to hear about your experience with the Symmetry Series 360 Elite case. We understand that you expect more out of your OtterBox. We sincerely appreciate you sharing your feedback on the magnets in this case with us though. We're always looking to improve our cases and hearing from folks such as yourself is the best way for us to gage that path forward. We'd like to see what we can do to make this right. Please give our CS team a ring at 1-855-688-7269 and we'd be more than happy to help in any way we can.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Great Purchase
on January 22, 2023
Posted by: Levi
Not sure why this only has 3 stars. Many of these negative reviews are bogus.
I have had this case for a year now and this is a great case and protects the iPad extremely well. It has a sleek design and does not add a lot of bulk like traditional Otterboxes. As a pilot and graduate student I am constantly using my IPad and especially the Apple Pencil. As iPad owners we all know that the magnet holding the apple pencil is not always reliable (have dropped and lost the pencil many times) but this case does a fantastic job securing the pencil to the case.
This case gives me the peace of mind when I am using it and I never have to worry about normal wear and tear. DO NOT BE DISCOURAGED BY THE PRICE. It has been worth every penny and you will not have to buy another case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Weak magnet
on January 17, 2023
Posted by: nsotoj
The cover will not stay attached to the backside. The magnet is very weak compared to the previous version of the Symmetry 360 cover. Not happy with this purchase. I was expecting this cover to be a better version that the previous. It’s not, shame. First time I’ve ever had a problem with OtterBox products.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 23, 2023
Hey there! So sorry to hear you're having some issues with the Symmetry Series 360 Elite's magnet. We get how that flap can get in the way when it's not properly holding in place. We are always working to improve our cases with each new release, so this problem is definitely unusual. Let's see what we can do to get this sorted out for you though! Please give our friendly Otters a buzz at 1-855-688-7269 and they'd be happy to troubleshoot things with you or set you up with a replacement case if needed.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Dottie M
Verified Purchase:Yes
I like the clear back cover - it's very sturdy and I like seeing the color of my iPad. I also like the drawer for the Apple pen. I wish the front cover had a latch that connects to the back cover when closed (I had a Speck cover on my previous iPad and it had this feature). The cover is difficult to open.
Written by a customer while visiting otterbox.com
Customer Rating
2
New design isn’t as good
on January 11, 2023
Posted by: Luke097
The Otterbox Symmetry 360 elite is way overegineered case. The previous design with the flap was perfect. The current pencil tray breaks to easily and is a pain to use. Also the stand feature isn’t as strong as other cases. The previous version of this case was the best on the market. I’d they go back to that design I’ll get for every iPad I ever own.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 13, 2023
Thanks for chiming in with your strong preference for the design of the Symmetry Series 360 Elite case that includes a front folio flap. We only ever tweak such things if we feel it will enhance the overall experience, and it's super helpful to hear from folks using our products to determine if that's how such changes are being received. We'll make sure to share your thoughts with our quality and design team and see what the future holds.
In the meantime, it sounds like you could potentially use a brand-new warranty replacement to address that damaged Apple Pencil slot. Please do feel welcome to ping our friendly Otters through the following link or at 1-855-688-7269, and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
In the meantime, it sounds like you could potentially use a brand-new warranty replacement to address that damaged Apple Pencil slot. Please do feel welcome to ping our friendly Otters through the following link or at 1-855-688-7269, and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Disappointed
on January 8, 2023
Posted by: Sleeping dog
As a longtime OtterB.user I used various cases To
As a longtime O.B. User to proect and transport my various devises. In Dec.22 I purchased a new iPad Pro 11’. I purchased the Symmetry series for my new iPad. The case seemed to fit well. I didn’t research the case as I assumed it would have the same OB quality I come to expect. After 4 weeks the pencil flap fell off and could not be reattached.
The flaps will not support the pad in anyway useful. What are my opinions at this point?
I’m anxious to see how OB handles this problem. Thank you for your consideration
The flaps will not support the pad in anyway useful. What are my opinions at this point?
I’m anxious to see how OB handles this problem. Thank you for your consideration
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 11, 2023
We appreciate the feedback on what has turned out to be a disappointing experience with the Symmetry Series 360 Elite case. You're certainly not wrong to expect the Apple Pencil storage slot to maintain its structural integrity for a lot longer than a mere four weeks on the job, and we'll be more than happy to help get you set up with a brand-new warranty replacement, which we trust will stand the test of time.
You can set things in motion through the following link, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help with that.
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
You can set things in motion through the following link, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help with that.
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Great product!
on January 7, 2023
Posted by: Amberg
from Austin, TX
Gender:Female
[This review was collected as part of a promotion.] Great cover that has saved my iPad countless times. This iPad cover has a modern and minimalistic look with sturdy and secure feel. Highly recommend to anyone who travels often or has kids constantly using your iPad.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jenifer
Verified Purchase:Yes
Love how slim and safe it feels! Being able to retract the pen holder is a bonus!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com