Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Average customer rating
3.1
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
30
4 Stars
10
3 Stars
12
2 Stars
21
1 Star
20
45%of customers recommend this product.
(
34 out of
76)
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Posted by: Marvin
Verified Purchase:Yes
Purchased the Otterbox for my new iPad Pro and it’s not nearly as good as earlier versions. The case is not constructed well, the tablet frequently falls when open in the landscape config., the magnets on the cover aren’t strong enough to keep the flap open and the pencil holder is useless. Not quite what I expected for the price. I had two earlier versions of the Otterbox (with the flap) for my older iPad Pro they were great.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 1, 2023
Hey there Marvin. We're sorry to hear about your frustrations with our Symmetry Series 360 Elite case. This sounds like a very unusual situation, and we would love to see what we can do to help. Give our friendly Otters a quick call at 1-855-688-7269 and they will be happy to get you taken care of.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Not an improvement over the previous design
on March 21, 2023
Posted by: Rich
Have you ever upgraded your iPad at work and then wished you had just kept your old one. My new iPad was issued with the new OtterBox Symmetry 360 Elite case. The magnets in the cover are very weak and the iPad falls often when touching the screen when standing upright. The pencil tray is exposed on the edge and can get caught when putting the iPad into a backpack or sleeve. Yes the pencil tray can be re installed, but count your self lucky if you realize it in time to not loose your pencil. I wrote this review after reading the previous replies from Otter Box, the best thing the company could do in this case is recall the product and issue re designed cases. The new model is quite a step back in design. If I had personally paid for it, it would have returned it already.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 24, 2023
Hey there, Rich. We're very sorry for any discouragement you may have experienced with the Symmetry Series 360 Elite case for your iPad Pro, especially if you were a fan of this case in the past. We understand that you expect better from your OtterBox. We sincerely appreciate your candid feedback on this product and we'll be sure to pass these comments and concerns along to our design team for you. We'd like to see what we can do to make this right for you though. Please give our customer service team a call at 1-855-688-7269 and they'd be more than happy to assist you further.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Poor Quality
on March 6, 2023
Posted by: Kim011
Pleased with how the case protects my iPad. However, after only a few weeks of light use, I am already seeing some wear on one of the inside corners of the front cover. The pen storage feature is nice, but needs to stronger so that it doesn't fall off so easily. What is most frustrating is that, when using my iPad at an angle, the case collapses at the slightest touch. Not the quality I was expecting for the price or from OtterBox!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 8, 2023
We are pumped to hear that you are pleased with the protection that our Symmetry Series 360 Elite! We're sorry to hear that there have been some complications though. These all sound very unusual, and we are certain that a replacement case will help remedy these issues. Just give us a ring at 1-855-688-7269 and we would be happy to help.
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
1
Terrible Design
on February 28, 2023
Posted by: Michael
I had a 2nd gen iPad Pro and the symmetry case for that was great. Not sure who on the design team signed off on the sliding pencil holder for the 3rd gen. I have lost my pencil twice now. The slider just falls apart with the slightest pressure.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 3, 2023
Oh no! We're so sorry to learn about your troubles with the Symmetry Series 360 Elite case. We get how that can be discouraging, especially if you've been a fan of this case in the past. If that pencil tray pops out, you should be able to simply slide it back into place, but we sincerely appreciate this feedback. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Malibu
Verified Purchase:Yes
Awesome looking and great protection for your iPad. The built-in fold up stand tends to collapse easy.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
great case...horrible folio
on February 6, 2023
Posted by: ethanmr
For protection, this case is a must-purchase! I wish it had the option to remove the flimsy folio that is too strong that opening the case requires fingernails but is so magnetically weak it can never hold shape when trying to display something.
Response from otterbox.comBy OtterBox, Customer Service Support, February 10, 2023
Hi there! Thank you so much for taking the time to share your thoughts on this Symmetry Series 360 Elite case with us. We're very happy to hear you're a big fan of the protection offered by this case. We understand how important your devices are to you, so this is what we love to hear. As far as those magnets go, we get that it can be a bit disappointing when those magnets aren't holding strong or working as intended. We'll be sure to pass your feedback along to our design team for you though. Please don't hesitate to give our Otters a ring at 1-855-688-7269 with any questions or if we can be of any assistance at all.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Bought through Apple - pencil holder is a pain
on February 5, 2023
Posted by: Birdflier
I bought this through Apple, The basic casing does a good protection of the ipad, but the closure/ apple pencil folder has very fragile clips - they’re plastic holders to slide out of the basic housing - 3 out of the 4 have come unclipped leavingbthis fixturevwaving in the breeze - making it very irritating.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 9, 2023
While we are happy to hear that you're happy with the protection that this product is providing, we are sad to hear the Apple Pencil storage feature missed the mark.
It sounds to us like you're in need of a replacement case, that we are certain will resolve this issue. Give us a ring at 1-855-688-7269 and we would be happy to help with this.
Cheers,
OtterBox Customer Service Support
It sounds to us like you're in need of a replacement case, that we are certain will resolve this issue. Give us a ring at 1-855-688-7269 and we would be happy to help with this.
Cheers,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The folding part is a little awkward to figure out but it’s a great case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com