Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Average customer rating
3.1
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
30
4 Stars
10
3 Stars
12
2 Stars
21
1 Star
20
45%of customers recommend this product.
(
34 out of
76)
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Posted by: Deedee
Verified Purchase:Yes
Not the best case for an iPad Pro. I had it in my passenger seat during a turn it fell off the seat onto a hard area and the screen cracked even with the amplify screen protector and this case.
Response from otterbox.comBy Customer Service, July 27, 2023
Hi Deedee! We are so sorry to hear this occurred. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you’d like a new case or screen protector.
Written by a customer while visiting otterbox.com
Posted by: Danielle
Verified Purchase:Yes
We love the color, the clear back and the expanding side for the Apple Pencil
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
works if you need a case and pencil holder
on July 18, 2023
Posted by: brandon
works well for the ipad mini but the magnets are weak and when you try to use the multi fold cover as a stand on its side. it will come apart and fall over with almost no effort. the only reason it has 3 stars is the clover side slide for the pencil holder.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, July 19, 2023
Hi there Brandon! We're sorry to hear about this unusual situation with your Symmetry Series 360 Elite. We would love to help troubleshoot this issue with you! Please ring our friendly Otters at 1-855-688-7269 and we will get you all taken care of.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Carol
Verified Purchase:Yes
This is my second otterbox. This one does not protect my iPad as as the first. When I removed the case after 3 years, my iPad looked like new. This one protects somewhat but not to the degree of the first so I am a bit disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 5, 2023
Hey there Carol! We're sorry to hear about your disappointment in our Symmetry Series 360 Elite case. We are always looking for ways to improve our cases, so we really appreciate this feedback. We will be sure to pass it along for you. In the meantime, if there is anything else that we can help with, give us a ring at 1-855-688-7269 and we will get you taken care of.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: John S
Verified Purchase:Yes
Looks good and fits well but the pencil tray pull-out fell apart on day two and can’t be securely reattached.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 9, 2023
Hey there, John! Thanks so much for taking the time to share your experience with the Symmetry Series 360 Elite case for your iPad Pro 11-inch (3rd gen) with us. We're happy to hear you've been a fan of this case despite your minor concerns. If that pencil tray pops out on you, you should be able to simply slide it back into place. If that problem persists though, please give our CS team a ring at 1-855-688-7269 and they'll be able to help find the best possible solution for you.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The way the unit is formed it protects the iPad very well. I like the orange color I purchased as it helps me find where I put the iPad down last.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
Awesome case. Protective and functional. Neat how the Apple Pencil has access to charging and the that access slides closed
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: dunkin
Verified Purchase:Yes
Great, sturdy case. Stylish and sleek. Would definitely buy again
Written by a customer while visiting otterbox.com