Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Average customer rating
3.1
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
30
4 Stars
10
3 Stars
12
2 Stars
21
1 Star
20
45%of customers recommend this product.
(
34 out of
76)
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Customer Rating
3
Extremely tough to open
on June 13, 2021
Posted by: Jenna
I really wish that I would have read the reviews before buying, not sure why I didn’t. I guess I’m still within return policy but I ordered it online, and for some reason it gives me anxiety to return it, so I’ll keep it. It lays so flat that you have to try to peel it off the screen, once the case is open it’s great. Stands well, protects well.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 15, 2021
Hi, Jenna!
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback about opening that case, and we'll be sure to get your thoughts passed up the ladder to our design team. We're bummed that you're thinking about returning your OtterBox, but we hope you choose to give us another chance in the future! If you're still having anxiety about starting a return, feel free to call us at 1-855-688-7269, and we'd be more than happy to put your mind at ease.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback about opening that case, and we'll be sure to get your thoughts passed up the ladder to our design team. We're bummed that you're thinking about returning your OtterBox, but we hope you choose to give us another chance in the future! If you're still having anxiety about starting a return, feel free to call us at 1-855-688-7269, and we'd be more than happy to put your mind at ease.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Disappointed
on June 3, 2021
Posted by: Tarcarr99
Disappointed that the way the cover lays flat it is hard to open without long and slim fingernails. Even the Apple tecs I spoke with believe it’s a design flaw, so I returned to Apple. They think the flap was leftover from a previous design to save money. I loved my previous cover from Otterbox on my previous iPad Pro, and it opened fine.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 7, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. We're bummed to hear that you ended up returning your case, but we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. We're bummed to hear that you ended up returning your case, but we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Expected better from Otterbox
on June 2, 2021
Posted by: Ridgeley
It’s very difficult to open the front, so I’m getting used to leaving it folded back, unless I go out. The plastic also feels a bit cheap.
On the plus side, the more upright of its two positions is really nice, just right.
There aren’t many options yet for the 11” 3rd gen, but I’ll be keeping my eyes open for a more satisfactory folio case.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, June 3, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback about opening that case, and we'll be sure to get your thoughts passed up the ladder to our design team. We're bummed that you're returning your OtterBox, but we hope you choose to give us another chance in the future!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback about opening that case, and we'll be sure to get your thoughts passed up the ladder to our design team. We're bummed that you're returning your OtterBox, but we hope you choose to give us another chance in the future!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Terrible
on June 1, 2021
Posted by: Steve
Case fits iPad well but front cover is very difficult to open. Returning case to Apple.
Response from otterbox.comBy OtterBox , Customer Service Team, June 3, 2021
Hey, Steve!
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback about opening that case, and we'll be sure to get your thoughts passed up the ladder to our design team. We're bummed that you're returning your OtterBox, but we hope you choose to give us another chance in the future!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback about opening that case, and we'll be sure to get your thoughts passed up the ladder to our design team. We're bummed that you're returning your OtterBox, but we hope you choose to give us another chance in the future!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Some improvements over my 2018 version, not great.
on May 27, 2021
Posted by: Mcomeau334
There are some improvements over my previous 2018 (gen 1) version. The power & volume buttons now “click” distinctively, which always frustrated me on the “double click” for Face ID. But I DO NOT like the new way the case incorporates the Apple Pencil. It’s way to hard to get in and out.
Maybe I’ll get used to it. But I can already see myself dropping the pencil when trying to remove it.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , June 1, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series 360! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series 360! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com