Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Average customer rating
3.1
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
30
4 Stars
10
3 Stars
12
2 Stars
21
1 Star
20
45%of customers recommend this product.
(
34 out of
76)
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Customer Rating
5
Best option for the 3rd Gen
on August 26, 2021
Posted by: Andrew
Works as advertised. Adds security without a lot of bulk. Disagree with the other reviewers on the flap closing too tight. All you have to do is slide the case front to one side and down and the flap is easy to flip open with one hand. The pen holder is elegant, easily slides open and the pen can be removed with one hand. The material seems to resist fingerprints pretty well, and I like the clear back. It would be cool if they could work the pen holder into the hinge. And would suggest a rear-of-front groove to nest the folded segment when it's used as a landscape stand.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anim8or
Verified Purchase:Yes
We love this case and how thin it is with the great protection! Otterbox makes great cases and I fell safe with it on my electronics.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LeeA
Verified Purchase:Yes
It did not disappoint. Well made, exact fit while offering good protection. For me it works quite well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Angi
Verified Purchase:Yes
This a slim but protective case for your iPad! I’ve had several brands and this my favorite! It has a retractable place for and Apple Pencil, if you have one it’s cool…if you don’t it’s cool!
Written by a customer while visiting otterbox.com
Customer Rating
1
I should have read the reviews
on August 3, 2021
Posted by: WhyNickname
ugh! This case is designed so poorly! You have to wrestle with it to get the front cover open or fight with it to get the Pencil out. I thought the design looked protective and promising, but it is too aggravating to use.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 4, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback about that case cover and Apple Pencil integration, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series 360 case! We appreciate your feedback about that case cover and Apple Pencil integration, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Shopping for something else now
on June 29, 2021
Posted by: James
The materials used in the case seem fine, and I really liked the covers over the power and volume buttons. The big problem is the design for the pencil cover. Mine pulled off by simply sliding the iPad into a messenger bag after teaching class. I agree with other reviewers that the front cover is awkward to open and access to the pencil was finicky. I guess I just didn't expect that I would need to purchase a second sleeve to protect the Otter product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 30, 2021
Hi, James!
We're sorry to hear about your disappointment with your Symmetry Series 360! We appreciate your feedback about the Apple Pencil integration and the folio cover, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, call us at 1-855-688-7269 and we can get you taken care of!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series 360! We appreciate your feedback about the Apple Pencil integration and the folio cover, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, call us at 1-855-688-7269 and we can get you taken care of!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Flimsy pen holder, and hard to open
on June 24, 2021
Posted by: yazg
The pen holder is horrible design - it popped off and now it's useless. It's also super difficult to open up the case since it lies so flat. Disappointed that I bought this.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 28, 2021
We're so sorry to hear you've hit a snag with the Apple Pencil storage mechanism of the Symmetry Series 360 Elite case. Let's take things from the top with a brand-new warranty replacement, which is sure to stand the test of time going forward!
Just ping our friendly Otters at 1-855-688-7269 or use the link below to set things in motion and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
Just ping our friendly Otters at 1-855-688-7269 or use the link below to set things in motion and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Poor design.
on June 20, 2021
Posted by: PSZM
Horrible design. Pen holder popped off the case and now it doesn’t go back on the case. So now it’s useless. Only had the case 1 month with light use. Not Otterbox quality.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 22, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series 360 case! It's odd to hear that your Apple Pencil holder came off, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series 360 case! It's odd to hear that your Apple Pencil holder came off, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com