Customer reviews from otterbox.com
OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Average customer rating
3.1 out of 5
3.1
(93 Reviews)
Open Ratings Snapshot
Rating breakdown 93 reviews
5 Stars
30
4 Stars
10
3 Stars
12
2 Stars
21
1 Star
20
45%of customers recommend this product. 
(
34 out of 76
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Symmetry Series 360 Elite Folio Tablet Case for Apple iPad Pro 11" (4th gen, 3rd gen, 2nd gen, and 1st gen) - Scholar Grey
Customer Rating
1 out of 5
1
Garbage
on May 31, 2022
Posted by: ThatGuyUpNorth
Feels like cheap cardboard with a pencil holder that is impossible to use and will damage other thing around it...
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 1, 2022
We're sorry to hear you're feeling so disappointed with the design of the Symmetry Series 360 Elite case. What's going on with the Apple Pencil slot that's giving you such trouble?

We'd love a chance to learn more and see how we can help turn things around. Just give our friendly Otters a call at 1-855-688-7269 and we'll go from there.

Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Grrrr!
on December 19, 2021
Posted by: Miranda
I bought this to replace the well-loved Symmetry 360 case on my older iPad Pro 11. The specs say this case should fit.
I cannot turn the iPad on or off with the case on. I have to remove the corner to activate the button. What?
My former Symmetry case was just about perfect — I used it until the spine started to fray. I love the new Apple Pencil holder on this version. But really, if the case won’t let you turn the device on and off, what good is it?
What I don’t know is if the power button will work with my new iPad pro gen 3. But apple said this one would work with previous iPad Pro 11 inch models. And it just doesn’t, although the fit seems fine.
Your website says these are currently out of stock. I hope that Otterbox is retooling the case to work better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , December 22, 2021
Hi, Miranda!

We're sorry to hear about the troubles you've had with your Symmetry Series 360! It's odd to hear that your case isn't working with your power buttons, and we'll be sure to let our design team know about your experience. This is designed specifically for the iPad Pro 11 inch (1st, 2nd, & 3rd Gen), so it's strange that yours isn't functioning properly. The good news is, we have a great warranty, so feel free to reach out to us at 1-855-688-7269 or through the link below.

Contact us: https://www.otterbox.com/en-us/warranty-claim

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Clean, effective design
on December 8, 2021
Posted by: spectator1996
I’m not sure where the criticism of this product is coming from. It’s a sturdy case, the magnet closure is tight but easy to open, the pen enclosure is much better than the flap from the last version, and the buttons and hole for the power cord work great.
The only decision I was struggling with was whether to get a case/keyboard combo. I’m glad I went with this. If I need a keyboard I’ll buy a portable one. This is perfect for sitting in a chair and doing the mundane stuff we all do at home.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not even the right dimensions
on October 10, 2021
Posted by: arba
Camera cutout doesn’t even fit my camera in there and speaker cutout is in the wrong area. Literally unusable. Looks so nice tho but just doesn’t work
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 11, 2021
We're sorry to hear you've had some trouble with your new Symmetry Series 360 Elite Case. We're actually really meticulous when it comes to making sure our products work with the devices they're intended to cover, so an issue with overall fit is a rare thing indeed.

Is there any chance you have a standard iPad or an iPad Air device rather than the iPad Pro (11-inch) that this specific OtterBox was made for? Please feel welcome to give us a call at 1-855-688-7269 and we'll be glad to help get to the bottom of this mystery and figure out the best path to maximum protection going forward!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Flimsy Design
on September 23, 2021
Posted by: Kate
I received this case barely a week ago and the pencil holder snapped off when I was reattaching my pencil to charge. I’ve tried to reattach it but it won’t so now it’s useless. The screen cover also lays flat against the screen making it VERY difficult to lift it. The material feels like cheap, thin plastic which is so disappointing since the case is so expensive. I have an otter box for my phone which I love but if you’re looking for an iPad Pro case don’t bother with this one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 24, 2021
Hi, Kate!

We're sorry to hear about the damage to your Symmetry Series 360 case! We greatly appreciate your feedback about the folio cover, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement OtterBox. Feel free to call us at 1-855-688-7269, and we can get your claim started.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Just what I was looking for.
on September 22, 2021
Posted by: Timothy
Verified Purchase:Yes
Sleek and good looking and with Outter you always have the best protection money can buy.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Attractive, Fits iPad Well
on September 7, 2021
Posted by: WL17
Verified Purchase:Yes
After reading positive reviews in technology publications, I purchased this cover to protect my new device. I’m pleased with it and the red color makes it easy to find on my desk.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Nice product but I like the earlier model better
on September 5, 2021
Posted by: Carrie52
Verified Purchase:Yes
I bought this as a replacement for my previous symmetry cover. The old one had a fold over flap to close the case. This new case uses the same materials and is similar (very good) quality, but it is much more difficult to get the pencil from the holder-slot and I have to use a fingernail to lift the flap open. All in all, I wish I had the old model. I don’t know if there were better options since I really wanted the otter box brand, but I really don’t like having to use my fingernails as a tool to open the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 7, 2021
Thanks for the feedback on your recent time spent with the Symmetry Series 360 Elite Case. We're sorry to hear you're not a fan of the design of the Apple Pencil compartment, and we'll be sure and share your concerns about having to use your fingernail to access it with our quality Otters for their reference going forward. In the meantime, please feel welcome to reach give us a call at 1-855-688-7269 with any other questions or comments and we'll always be happy to chat!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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