Customer reviews from startech.com
StarTech.com - Dual eSATA/USB 3.0 Hard Drive Duplicator Dock - Black
Average customer rating
3.5
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
8
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
5
Customer Reviews for StarTech.com - Dual eSATA/USB 3.0 Hard Drive Duplicator Dock - Black
Customer Rating
5
Sanity Saver
on February 18, 2016
Posted by: lonerock
As an old IT retired guy I had my PC loaded with windows 10 and years of stuff I wanted to keep and I had Win 10 backup with .Iso file . A malware attack and my data is toast so I think no problem, I have a backup on an external drive with Win 10 .iso.
I tried to use the Win 10 iso fiie and could not get the thing to work it continues to error out about 20 min. into the process. I ask for help from the young guys I left and find that they had the same problem. Now back at Win 8.1 until win 10 backup is more solid. the young guys recommended a Sdock2U33RE so far GREAT.
bmiller@jocoed.net
I tried to use the Win 10 iso fiie and could not get the thing to work it continues to error out about 20 min. into the process. I ask for help from the young guys I left and find that they had the same problem. Now back at Win 8.1 until win 10 backup is more solid. the young guys recommended a Sdock2U33RE so far GREAT.
bmiller@jocoed.net
Written by a customer while visiting startech.com
Customer Rating
1
Cheap, doesn't work
on August 29, 2015
Posted by: meagant
Just got this today, pulled it out the box, plugged in a hard drive, and noticed the following:
1. You CAN'T TURN THIS OFF with the power button.
2. The copy light stays on no matter what you do!
The only way I can turn this thing off is pull the power, and I CAN'T turn off the blue copy button, which is stupid because it would be very easy to have two drives in the unit that you don't want to copy and by accident hit the third button and end up erasing a drive you never had any intention to erase.
BAD DESIGN, POOR EXECUTION
1. You CAN'T TURN THIS OFF with the power button.
2. The copy light stays on no matter what you do!
The only way I can turn this thing off is pull the power, and I CAN'T turn off the blue copy button, which is stupid because it would be very easy to have two drives in the unit that you don't want to copy and by accident hit the third button and end up erasing a drive you never had any intention to erase.
BAD DESIGN, POOR EXECUTION
Response from startech.comBy Customer Support, Customer Support, September 30, 2015
Hello Meagan,
Thank you for taking the time to review our SDOCK2U33RE docking station as we value feedback and are always looking for ways to improve the products we offer. I would like to help by clarifying some of the functionality of this model of dock.
For the power button, it is only used to power the connected hard drives on or off and will control the power of both the HDD1 and HDD2 slots at the same time. Please be sure to press and hold the power button to power off the disks as a quick press will not activate the button. Is the power button able to control the power state of the connected drives?
With this model of dock the “PC/Copy” LED will always be on and will show which mode the docking station is in. With the LED being blue it shows that the dock is currently in the “PC” mode which is the default setting. While in this mode the dock will be unable to copy or erase a drive as a safety measure to ensure the drive in the destination slot (HDD1) will not be accidentally erased by pressing the Start button. To perform a duplication please press and hold the PC/copy button for 3 seconds until the LED turns red and then press the Start button to begin the duplication.
We are always here to help with our free lifetime technical support. If this did not resolve your issue, please get in touch with us and reference case #332-273207 so we can further assist you.
Thank you for taking the time to review our SDOCK2U33RE docking station as we value feedback and are always looking for ways to improve the products we offer. I would like to help by clarifying some of the functionality of this model of dock.
For the power button, it is only used to power the connected hard drives on or off and will control the power of both the HDD1 and HDD2 slots at the same time. Please be sure to press and hold the power button to power off the disks as a quick press will not activate the button. Is the power button able to control the power state of the connected drives?
With this model of dock the “PC/Copy” LED will always be on and will show which mode the docking station is in. With the LED being blue it shows that the dock is currently in the “PC” mode which is the default setting. While in this mode the dock will be unable to copy or erase a drive as a safety measure to ensure the drive in the destination slot (HDD1) will not be accidentally erased by pressing the Start button. To perform a duplication please press and hold the PC/copy button for 3 seconds until the LED turns red and then press the Start button to begin the duplication.
We are always here to help with our free lifetime technical support. If this did not resolve your issue, please get in touch with us and reference case #332-273207 so we can further assist you.
Written by a customer while visiting startech.com