Customer reviews from startech.com
StarTech.com - Dual eSATA/USB 3.0 Hard Drive Duplicator Dock - Black
Average customer rating
3.5
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
8
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
5
Customer Reviews for StarTech.com - Dual eSATA/USB 3.0 Hard Drive Duplicator Dock - Black
Customer Rating
2
Documentation needs updating
on November 15, 2019
Posted by: jackie28
I'm trying to clone a drive.
HDD2 shows Blue and a flashing Red.
HDD1 shows flashing Red only, no Blue.
Manual doesn't say what this means...
Serves purpose as dock, not as clone.
HDD2 shows Blue and a flashing Red.
HDD1 shows flashing Red only, no Blue.
Manual doesn't say what this means...
Serves purpose as dock, not as clone.
Response from startech.comBy Matt, Customer Support, November 22, 2019
We're sorry to hear about the LED issues you're having when trying to clone with our SDOCK2U33RE. If the Blue LED on HDD1 is also off when the dock is connected to a PC, then this may be a simple problem of a faulty LED on the dock and we'd be happy to help get this fixed for you. However, if the blue LED is working properly when the SDOCK2U33RE is connected to the PC in PC mode, then it could indicate an issue with one of the drives when you're trying to clone. Please feel free to contact us at www.startech.com/support if you require assistance getting this working properly. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
5
Super fast and Easy to Use
on October 11, 2019
Posted by: Humby_G
We bought this unit to clone our office PC hard drives before they start to crash and some that started to act up. After cloning a number of drives, we have had no issues. Cloned WinXP, then Win 7 and Win8 and now a few Win10 systems. Keep up the good work.
Written by a customer while visiting startech.com
Customer Rating
1
Will not clone correctly
on February 20, 2019
Posted by: tekeek
Our company has purchased about a dozen and neither will clone our drives to where they will boot and if they do it BSOD after a bit or system errors start popping up and also Outlook breaks in some cases.
We turned around and used an older and a newer Kanuru to clone those same drives and they work flawlessly other than re-activate Office and that was in both cases.
Mgmt is working with support to return devices.
Response from startech.comBy Sam, Customer Support, February 21, 2019
We're sorry that SDOCK2U33RE hasn't worked well for you. This duplicator is not capable of copying a Host Protected Area (HPA), so if your drives feature this, SDOCK2U33RE may not be able to produce a bootable clone. In this case, we recommend using a duplicator such as our UNIDUPDOCK which is capable of duplicating a drive's HPA.
We'd be happy to talk further about this and help get a working solution in your hands. To reach us, go to www.startech.com/support. We're available 24 hours a day, 5 days a week, to provide support.
We'd be happy to talk further about this and help get a working solution in your hands. To reach us, go to www.startech.com/support. We're available 24 hours a day, 5 days a week, to provide support.
Written by a customer while visiting startech.com
Customer Rating
1
Dead out of box. Let’s see what their support does
on January 5, 2019
Posted by: JoeTroi
I was excited to get a new one. Had the older model for years but this one arrived dead. Could be the power adapter or the mb. Idk. Going to see what hoops I have to go thru with their support. If they send out a new one without me having to send this back first, then I’ll change my review.
Written by a customer while visiting startech.com
Customer Rating
1
Stopped Working!
on December 22, 2018
Posted by: BobMont
I bought this in July and it worked fine until today. It no longer works. The Blue and Red lights come on but when I press the "Start" button nothing happens. Tried it several times with same result. It is not working!
Response from startech.comBy Stefan , Customer Support, December 27, 2018
Thank you for reviewing our SDOCK2U33RE, we are sorry to hear it is not working well for you.
First, please ensure the USB cable is not connected and the docking station is set to duplication mode by pressing the PC/Copy Mode button for 3 seconds until the mode LED is set to red. It may take up to 10 seconds for each drive to be ready. Please wait for both the drive LEDs to become blue before attempting a copy. Additionally, please ensure the source drive is a smaller capacity than the destination or the copy will not be able to start.
We would like to assist in troubleshooting the issue with you. We can even replace it under its 2-year warranty if needed. Please contact our support available 24 hours a day 5 days a week at 1 800 265 1844 or www.startech.com/chat. A member of our team will also be reaching out directly to provide support.
First, please ensure the USB cable is not connected and the docking station is set to duplication mode by pressing the PC/Copy Mode button for 3 seconds until the mode LED is set to red. It may take up to 10 seconds for each drive to be ready. Please wait for both the drive LEDs to become blue before attempting a copy. Additionally, please ensure the source drive is a smaller capacity than the destination or the copy will not be able to start.
We would like to assist in troubleshooting the issue with you. We can even replace it under its 2-year warranty if needed. Please contact our support available 24 hours a day 5 days a week at 1 800 265 1844 or www.startech.com/chat. A member of our team will also be reaching out directly to provide support.
Written by a customer while visiting startech.com
Customer Rating
5
Duplicates hard drives in no time!
on September 14, 2017
Posted by: sgto416
At work we have had some people using laptops that were using 5400 and 7200RPM hard drives and with how economical solid state drives are these days the upgrade for the productivity gains of endusers just makes sense! Depending on how much data is on a hard drive I have cloned drives in as little of 12 minutes and some have taken 25 minutes.
The SDOCK2U33RE eSATA / USB 3.0 Hard Drive Duplicator Dock is easy to use and a must for all IT departments!
I received this product in exchange for an unbiased review.
The SDOCK2U33RE eSATA / USB 3.0 Hard Drive Duplicator Dock is easy to use and a must for all IT departments!
I received this product in exchange for an unbiased review.
Written by a customer while visiting startech.com
Customer Rating
4
Good for the price
on February 27, 2017
Posted by: Luis
I got this From Startech to test and I'm impressed with the product based on the price. It took a while to get it working but after I followed all the instructions,I got it going and the only thing I didn't like was the time it takes to clone 1TB hard drive if I compare to Startech UNIDUPDOCK which is a little bit more money and faster.
If you are looking for a duplicator and doesn't need a fast job then this is the product you want.
Disclaimer
"I received this product in exchange for an unbiased review"
"I received this product in exchange for an unbiased review"
Written by a customer while visiting startech.com
Customer Rating
5
Essential tool for any IT person
on February 5, 2017
Posted by: NickD_CA2
I have been using this product for a few weeks now to duplicate drives and connect drives to my computer via USB. So far everything has been working well.
I have used this device with many different sizes, types and brand of drives.
I have used this device with many different sizes, types and brand of drives.
The duplicator came with USB and eSATA cables for the computer as well as power adapter with ends for multiple countries. The cables are only about 1 meter, which I wish were longer, but I could purchase new ones if it becomes an issue. I have purchased the SAT2IDEADP separately so that I could also connect some old IDE drives (works flawlessly with this). I keep the quick guide handy to reminded me what each of the blinking lights means and for double checking before starting copy operations.
You can connect two drives at the same time while connected to the computer using USB and both disks show up on the computer. This allows for picking and choosing which data to copy between two disks as well as multitasking between different tasks. The data transfer is very fast over USB 3.0 and keeps up with the expected disk speed. I have not tested using eSATA as I don't have this port on any of my devices. In Windows 10 with USB connected, there is no setup required. Just plug it in, turn it on and when a disk is connected it immediately pops up in Windows ready for use. Disk duplication is pretty fast (not fantastic but close), but I like that my computer isn't needed and I can leave it to run overnight or while I do other tasks.
This is an essential tool for any person task with supporting desktop or laptop computers. I use this device for disk backups, file recovery, drive migrations, disk upgrades, off-line disk access, wiping disks and many other troubleshooting tasks.
One wish (not a deal breaker): After I duplicate a drive I have to wipe the original. This requires a connected computer with appropriate software and hours continuous operation. If this option were available it would be beyond excellent.
The device is very solid and doesn't move around the desk when the disks are being used. The case is made of plastic but the internals and eject mechanisms are sturdy metal. I expect this product will last a long time and looks very professional when on my desk.
So far I am very happy with this product and will continue to use it often. I received this product in exchange for an unbiased review.
Written by a customer while visiting startech.com