Customer reviews from lg.com
LG - 2026 Magic Remote Control
Average customer rating
1.3
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
10
Customer Reviews for LG - 2026 Magic Remote Control
Customer Rating
1
Awful design
on September 10, 2026
Posted by: Vasko
Anti-ergonomic design don’t like it at all not worth the cost
Quality
1
Features
1
Value
1
Response from lg.comBy LG, September 10, 2026
Hello, Vasko. Thank you for taking the time to share your review regarding your LG MR26GA TV Remote. We appreciate you sharing your feedback about the layout and overall feel of the controller. For helpful tips and guidance on optimizing your device performance, feel free to review our resource guide at https://www.lg.com/us/support/help-library/lg-oled-tv-general-remote-control-troubleshooting-guide--20154713264827?srsltid=AfmBOopBz5G9oYLy-gwyHz8iazHi00PAhRYKJVntcwv71YJmOX5tQrz6. We remain committed to providing high-quality products and ensuring you have a positive experience with your home entertainment setup. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Written by a customer while visiting lg.com
Customer Rating
1
on August 24, 2026
Posted by: CrankyJoanne
Jumpy, the cursor is all over the place. No stop/start buttons, no mute button, no programme info.
And the need to double or triple press the 'enter' button drives me nuts. Why???
And the need to double or triple press the 'enter' button drives me nuts. Why???
Response from lg.comBy LG, September 1, 2026
Hello. Thank you for taking the time to share your feedback regarding your LG MR26GA Magic Remote. We appreciate your review of the navigation controls and feature button layout. For the remote's volume and mute functions, you can quick-mute or access accessibility settings by pressing and holding the Volume Down button for about one second. To stabilize responsiveness, try re-pairing your remote by holding the Home and Back buttons together until the power light flashes, then press the scroll wheel to reconnect. You can review additional navigation and function tips at https://www.lg.com/us/support/help-library/lg-oled-tv-general-remote-control-troubleshooting-guide--20154713264827?srsltid=AfmBOopBz5G9oYLy-gwyHz8iazHi00PAhRYKJVntcwv71YJmOX5tQrz6. We want to ensure your unit provides a smooth and seamless user experience. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Doesn't work for people with Parkinson's
on August 23, 2026
Posted by: Very disastisfied
The new TV is great, the remote is useless for someone with Parkinson's or other motor control issue. It is too sensitive. Please suggest an alternative that will work or TV may need to be returned for a product that has a useful remote. This is an ADA issue and may need to file this with my state.
Response from lg.comBy LG, September 1, 2026
Hi. Thank you for taking the time to share your feedback regarding your LG MR26GA Remote. We appreciate you bringing your experience to our attention, as accessibility and ease of use are very important to us. To help make navigation smoother and less sensitive, you can adjust the Magic Remote pointer speed or change the cursor size directly within your TV Settings under Accessibility or General options. For additional assistance and guidance with remote settings, you can check out https://www.lg.com/us/support/help-library/lg-oled-tv-general-remote-control-troubleshooting-guide--20154713264827?srsltid=AfmBOopBz5G9oYLy-gwyHz8iazHi00PAhRYKJVntcwv71YJmOX5tQrz6. We want to ensure you have a comfortable viewing experience and explore suitable remote options with you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Written by a customer while visiting lg.com
Customer Rating
3
No Easy Mute Button
on August 3, 2026
Posted by: TurboNorm
from Texas
It’s a great remote, but the mute feature is horrible.
What in the world were they thinking. No separate mute button! You need to hold the volume down button to mute, but the volume setting changes when doing that, and you have to reset the volume setting when unmuting.
What in the world were they thinking. No separate mute button! You need to hold the volume down button to mute, but the volume setting changes when doing that, and you have to reset the volume setting when unmuting.
Quality
5
Features
3
Value
4
Response from lg.comBy LG, August 11, 2026
Hi. We appreciate you sharing your rating and feedback regarding your LG MR26GA Magic Remote. We recognize your experience with the mute function controls and volume adjustments on your unit. You can try pressing the dedicated Mute button directly on the remote or using the LG ThinQ app on your smartphone to control volume and muting features seamlessly. For additional step-by-step guidance, please review our remote troubleshooting guide at https://www.lg.com/us/support/help-library/lg-oled-tv-general-remote-control-troubleshooting-guide--20154713264827?srsltid=AfmBOoqCJnpnmOQgfRTYHJGK4Z46ibl6ozV__YzQP8Z0xM1JJpiuTP5V and setup instructions for the ThinQ app at https://www.lg.com/us/support/help-library/lg-tv-how-to-set-up-the-lg-thinq-app-on-your-lg-smart-tv--20152745625356?srsltid=AfmBOopJhLqUiOX5D2a-RIFyOUnfrEppX_Y5dSXiJvYZBHIGVXa6J3aB. We want to help ensure your home entertainment setup operates conveniently and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com