Customer reviews from lg.com
LG - 2026 Magic Remote Control
Average customer rating
1.3
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
10
Customer Reviews for LG - 2026 Magic Remote Control
Customer Rating
1
Remote with no mute button…. Again
on October 19, 2026
Posted by: Lg1100
No mute button, this is multiple model years now and LG is still not listening to consumers. Shame on the design team who approved this! The most basic function. Using the app or holding down button and pushing it back up every time on the remote is worthless….
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
2
Almost great
on October 16, 2026
Posted by: Cerealcat
We love everything about this remote, except the roller ball button broke very quickly and is stuck now pushed into the face of the remote making using it extremely difficult. If only it was built a little better, this would be my favorite remote I've ever used because otherwise it is very intuitive!
Response from lg.comBy ^Rich, LG Digital Care Team, October 17, 2026
Hello there, thank you for taking the time to share your feedback with us. We understand how important it is to have smooth, reliable navigation with your TV remote, and we acknowledge your experience regarding the scroll wheel roller ball button on your 2026 Magic Remote Control, model MR26GA. The MR26GA is designed to provide intuitive, mouse-like pointing, intelligent voice recognition, and wheel control for convenient navigation across compatible smart TVs.
To help ensure smooth performance and check the scroll wheel operation, please consider trying these care steps:
⦁ Gently wipe around the scroll wheel and pointer area using a soft, dry microfiber cloth to clean away any dust or debris that might be affecting button movement.
⦁ Inspect the roller ball housing to ensure no external particles are causing the wheel button to bind or stick inside the frame.
⦁ Perform a quick remote reset and re-pair by pressing and holding the Home and Back buttons simultaneously for 5 seconds until the power light flashes, then press the Wheel (OK) button while pointing at your TV to test responsiveness.
You can view additional product specifications and official details directly on our product page here: https://www.lg.com/us/tv-home-theater-accessories/lg-mr26ga-magic-remote
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. —Rich
To help ensure smooth performance and check the scroll wheel operation, please consider trying these care steps:
⦁ Gently wipe around the scroll wheel and pointer area using a soft, dry microfiber cloth to clean away any dust or debris that might be affecting button movement.
⦁ Inspect the roller ball housing to ensure no external particles are causing the wheel button to bind or stick inside the frame.
⦁ Perform a quick remote reset and re-pair by pressing and holding the Home and Back buttons simultaneously for 5 seconds until the power light flashes, then press the Wheel (OK) button while pointing at your TV to test responsiveness.
You can view additional product specifications and official details directly on our product page here: https://www.lg.com/us/tv-home-theater-accessories/lg-mr26ga-magic-remote
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. —Rich
Written by a customer while visiting lg.com
Customer Rating
1
Useless remote
on October 9, 2026
Posted by: SnakeEyes
Why no mute button? Holding the volume - button for 1 second isn't a useful alternative.
You need to assign a quick launch function to a number on a keypad, but the remote doesn't have a keypad, so you can't utilize that feature.
The quick launch keys for Netflix, etc are so close to the volume buttons that they get hit accidentally. Why couldn't they be 2 centimeters further away?
The navigation buttons are too small for an adult thumb to easily use.
The remote have a heart button, but the TV says that the remote doesn't support that function. So then why is this remote paired to this model TV?
I'm better off using the remote that came with my old BXUPA tv but I shouldn't have to considering how much I paid for this new TV.
It's not just that this remote is a failure of design, it's useless because it doesn't match with features that are built into the TV.
Whoever approved this remote should be forced to call every single purchaser and apologize.
You need to assign a quick launch function to a number on a keypad, but the remote doesn't have a keypad, so you can't utilize that feature.
The quick launch keys for Netflix, etc are so close to the volume buttons that they get hit accidentally. Why couldn't they be 2 centimeters further away?
The navigation buttons are too small for an adult thumb to easily use.
The remote have a heart button, but the TV says that the remote doesn't support that function. So then why is this remote paired to this model TV?
I'm better off using the remote that came with my old BXUPA tv but I shouldn't have to considering how much I paid for this new TV.
It's not just that this remote is a failure of design, it's useless because it doesn't match with features that are built into the TV.
Whoever approved this remote should be forced to call every single purchaser and apologize.
Quality
4
Features
1
Value
1
Response from lg.comBy LG, October 11, 2026
Hi. We appreciate you taking the time to share your feedback regarding your LG MR26GA Remote Control design and functionality. We value your detailed insights on the button placement, navigation layout, and quick launch features, and we will certainly forward your feedback to our product design team as we continuously work to improve our user experience. As an alternative step to quickly access the mute function, you can press the volume down button for about one second or use the LG ThinQ mobile app on your smartphone as a digital remote control with full navigation features. We remain dedicated to supporting you and making sure you get the most out of your home setup. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Written by a customer while visiting lg.com
Customer Rating
1
No mute button
on October 4, 2026
Posted by: mattp312
The lack of a separate mute button is ridiculous. There are sponsored app buttons (Netflix, Prime, Disney, YouTube) but no mute?? Very frustrating.
Quality
2
Features
2
Value
1
Response from lg.comBy LG, October 4, 2026
Hi, Matt. Thank you for taking the time to share your review regarding your LG MR26GA TV remote. We appreciate your feedback regarding the remote layout and design features, and we are glad to help clarify its functionality for a better experience. As a quick tip, you can easily mute the audio on your remote by pressing and holding the Volume Down button for about one second. We are dedicated to ensuring you enjoy using your LG product and value your input as we continue to improve our designs. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
0/10
on October 4, 2026
Posted by: Charles Cullen
The scroll/press button feature is awful. It gets triggered by accident all the time and the pointer is way off.
Quality
4
Features
1
Value
1
Response from lg.comBy LG, October 4, 2026
Hello, Charles. Thank you for sharing your thoughts about your LG MR26GA Magic Remote. We appreciate your feedback regarding the scroll and click feature, and we want to help you have the best experience navigating your media. When using the pointer feature, you can quickly re-center it on your screen by gently shaking the remote side to side or pressing the Home button. To learn more about adjusting your pointer settings or navigating your controller efficiently, you can check out https://www.lg.com/us/support/help-library/lg-oled-tv-general-remote-control-troubleshooting-guide--20154713264827?srsltid=AfmBOopBz5G9oYLy-gwyHz8iazHi00PAhRYKJVntcwv71YJmOX5tQrz6. We are dedicated to ensuring your remote works smoothly and comfortably for your daily viewing. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your remote concerns. ^James
Written by a customer while visiting lg.com
Customer Rating
1
LG, you have faided us Seniors
on September 28, 2026
Posted by: frank310
The first time I tried to use this remote with my new OLED65C6PUA TV I found my tremors (89 years old) would not let me use the pointing dot. Pushing the thing in middle to select things was impossible. No training from the seller/installer made the problems worse. 20 minutes to find the mute button? No documentation with the TV forced me to spend hours on the internet finding any instructions. Also I don't use a smart phone. Why force you to use something you don't have to supplement the remote. Why aren't the controls on the remote. It's totally useless for me and my wife. We use the remote from our 8 year old 55" TV. It works sort of all right. LG, you failed us seniors.
Quality
2
Features
1
Value
1
Response from lg.comBy LG, October 7, 2026
Hello, Frank. Thank you for sharing your experience with your LG MR26GA Magic Remote. We appreciate your feedback and want to help make using your remote as comfortable and straightforward as possible. For quick muting, press and hold the Volume Down button on the remote for about one second. To make on-screen navigation easier with the pointer or learn more about adjusting remote behavior, please review our helpful guide at https://www.lg.com/us/support/help-library/how-to-fix-the-magic-remote-pointer-not-appearing-on-your-lg-tv--20155394402958?srsltid=AU7gw4XCgv_ZqZ5lZyS4jamdbCzPuCY-c3arFBeZFjEv16qyrTInUamp We are dedicated to ensuring you get the best experience from your TV accessories. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Terrible Remote
on September 27, 2026
Posted by: Alaska Wolf
I just replaced my old CX 55 inch with a new C6. I like the TV except for the useless AI features crammed into every nook and cranny. But what I dislike the most is the included remote, the old CX 55's remote is superior in every way. What kind of engineer sat done and thought that deleting a Mute button was a good idea? I neither want nor need an AI button, but I actually NEED a mute button. They "simplified" the remote to the point of being pretty much useless; its too bad, I really thought the C6 would be a good replacement for my old CX55. Its too bad my old Magic Remote won't work with the C6.
Quality
2
Features
1
Value
1
Response from lg.comBy LG, September 29, 2026
Hello. Thank you for sharing your review regarding your LG MR26GA Remote and C6 TV. We appreciate your feedback about the design update and want to ensure you are able to easily use your TV. While the button layout has been updated, you can quickly mute your TV audio by pressing and holding the Volume Down button on the remote for about one second. We are committed to making sure you have a great experience with your LG setup. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Missing Critical Features
on September 22, 2026
Posted by: MuteDemander
This remote has no play button, no pause button and no mute button.
It does, on the other hand have a YouTube button, a Disney+ button, a Netflix button. a Prime Video Button, an LG Channels button, and a "News" button.
It also has a Home Hub Button, an AI button, and a TV Guide button.
But no Mute.
And no Pause.
This device demonstrates a true failure to meet the demands of the consumer.
It does, on the other hand have a YouTube button, a Disney+ button, a Netflix button. a Prime Video Button, an LG Channels button, and a "News" button.
It also has a Home Hub Button, an AI button, and a TV Guide button.
But no Mute.
And no Pause.
This device demonstrates a true failure to meet the demands of the consumer.
Quality
2
Features
1
Value
1
Response from lg.comBy LG, September 23, 2026
Hello, Josh. Thank you for sharing your thoughts regarding your LG MR26GA Remote Control. We appreciate your feedback about the button layout and media controls. For muting audio on remotes without a dedicated mute button, you can press and hold the Volume Down button for about one second. You can also control playback and access full navigation options by downloading the LG ThinQ app on your smartphone to seamlessly control your TV. For additional button functions and guide steps, please visit https://www.lg.com/us/support/help-library/lg-oled-tv-general-remote-control-troubleshooting-guide--20154713264827?srsltid=AfmBOopBz5G9oYLy-gwyHz8iazHi00PAhRYKJVntcwv71YJmOX5tQrz6. We are dedicated to ensuring you have a great experience with our products. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com