Customer reviews from jbl.com
JBL - Refurbished Excellent - Clip 5 Portable Bluetooth Speaker - 2024 - Camouflage
Average customer rating
4.3
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
118
4 Stars
18
3 Stars
18
2 Stars
7
1 Star
11
100%of customers recommend this product.
(
25 out of
25)
Customer Reviews for JBL - Refurbished Excellent - Clip 5 Portable Bluetooth Speaker - 2024 - Camouflage
Customer Rating
3
Great sound but...
on March 13, 2026
Posted by: Art2
from Georgia
The sound is great. Unfortunately the speaker disconnects or turns off. My previous phone had the same issue. I have a Clip 4 without the issue and enjoy the sound but was hoping to upgrade with a new and improved model.
Response from jbl.comBy Customer Support, March 14, 2026
We appreciate your feedback. If your JBL Clip 5 turns off randomly, please make sure that the speaker is fully charged before using it. If this still does not resolve the issue, proceed to perform the reset. To reset the speaker, remove the speaker from your source device's Bluetooth settings. Power on the speaker, then press and hold the Volume + button and Play/Pause button together for 2 seconds until the speaker turns off. Pair the speaker again to your device to see if it fixes the issue. However, if your product keeps disconnecting from your device, feel free to contact our customer support directly for us to know more about the issue and to assist you further with your concern. https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
2
Be careful with customization..
on March 13, 2026
Posted by: GCK1997
I bought this for a client gift, and am glad I bought two. One of them came out with crisp lines with our logo, the other had the logo at a slight angle and was not accepted. The sound is clear and charge works well. I was disappointed in the customization.
Response from jbl.comBy Customer Support, March 14, 2026
Thank you for your feedback. Feel free to contact us directly so we can assist you further regarding the design of your JBL Clip 5 speaker. https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
on March 2, 2026
Posted by: Mn vcvhhhh
Perfectly honest I can't say as I can tell a difference between this and my JBL clip 4 Hopefully the clip does not break on this one and the charging port does not quit making a connection to where I cant charge it No more like the 4 did
Response from jbl.comBy Customer Support, March 2, 2026
Thanks for your feedback. We appreciate your input, and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
Great speaker, ok logo.
on February 27, 2026
Posted by: Schmidt CRNA
The speaker is so good! I wish I knew that the personalization should have been in bigger font. The pictures do not show actual look. Close, but not 100% accurate. That’s probably my fault for picking a greyscale logo.
Written by a customer while visiting jbl.com
Customer Rating
5
My 2nd buy
on February 26, 2026
Posted by: Momooo
from Baltimore, MD
I love it so much it's a perfect size and I can clip it anywhere :)
Written by a customer while visiting jbl.com
Customer Rating
3
Don’t pay extra for the picture personalization
on February 26, 2026
Posted by: Adamsfamily
The speaker quality is great, but I’m sad over the quality of the picture I had paid extra for. The picture looked poor when it came it, but I wasn’t too worried about it because how good could the picture really come out on the porous surface of the speaker, fine, whatever. But now after only owning it for two weeks the picture is severely scratched up and coming off already with very simple use.
Response from jbl.comBy Customer Support, February 27, 2026
Thanks for your feedback. We appreciate you bringing this to our attention and we would like to work with you regarding your personalized JBL Clip 5. You may reach out to us directly for further assistance using this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Highly Recommend!
on February 26, 2026
Posted by: robinfreak
from California
Sound is great, I use this daily! Highly recommend this to anyone looking for a great quality but easy to carry around speaker!
Written by a customer while visiting jbl.com
Customer Rating
1
Junk
on February 26, 2026
Posted by: Steddie
I bought a jbl 5 because the battery quit on my 3, on my 5 if I get a call the speaker quits same with incoming emails or messages, my 3 would allow acall to ring through and then just pick back up, I tried your help, chat and messaging but my need didnt fit a catagory
Response from jbl.comBy Customer Support, February 26, 2026
Thank you for your feedback on our JBL Clip 5. Our JBL Clip 3 featured a speakerphone with a built-in microphone, which was convenient for taking phone calls. In our recent Clip series like our JBL Clip 5 does not include a built-in microphone, as this model focuses on music playback. If you are looking for a portable speaker with a speakerphone, you might want to check out our JBL Go 2. Please note that this unit is currently out of stock, but you may be able to find it through our authorized third-party sellers.
Written by a customer while visiting jbl.com