Customer reviews from jbl.com
JBL - Refurbished Excellent - Clip 5 Portable Bluetooth Speaker - 2024 - Camouflage
Average customer rating
4.3
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
118
4 Stars
18
3 Stars
18
2 Stars
7
1 Star
11
100%of customers recommend this product.
(
25 out of
25)
Customer Reviews for JBL - Refurbished Excellent - Clip 5 Portable Bluetooth Speaker - 2024 - Camouflage
Customer Rating
1
Not that great
on October 8, 2026
Posted by: Kim0324
I bought this product last year, I have not been happy with it. My phone will be right next to the speaker and it will get choppy the music won’t play through the speaker and it almost sounds like it’s skipping. I can’t bring my phone more than 10 feet away from the speaker, or else it doesn’t connect properly. The sound is great, but it doesn’t work like it should
Response from jbl.comBy Customer Support, October 8, 2026
We're here to help with your JBL Clip 5. Please restart your Bluetooth connection, make sure that your source device and JBL Clip 5 are within the Bluetooth range of 10m, if you’re using an equalizer, set it back to default settings. Some equalizers can cause sound distortion or static in speakers. If you need more help, please contact our customer support at support.jbl.com.
Written by a customer while visiting jbl.com
Customer Rating
2
Great at first, disappointing over time
on September 28, 2026
Posted by: Joe26
I’ve been using this speaker for about a year. At first, I was absolutely thrilled with the quality and value and I even bought one for someone as a gift. Unfortunately, this product does not seem made to last. Both my speaker and the gifted speaker I bought, after time, has begun to slowly deteriorate in its functionality. It’s now almost completely useless with the audio cutting out and skipping frequently. I’d assume it was just my specific unit, but the evidence of the gifted one definitely suggests that this is just the quality of the product in general.
Overall, very disappointing. We were so thrilled with the product before it began to stop working. I was even prepared to buy other JBL products and now I don’t believe they are worth it.
Response from jbl.comBy Customer Support, September 28, 2026
Thanks for bringing this to our attention. We’d like to work with you directly to help resolve this issue with your unit. Please reach out to our customer support team here for further assistance: https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on September 19, 2026
Posted by: Anonymous
Yes I'm very pleased with the product it looks magnificent and I am looking forward to using it I own Four or five of the clip fives the sound is awesome and I would definitely recommend to family and friends
Written by a customer while visiting jbl.com
Customer Rating
3
No standing position
on September 13, 2026
Posted by: Evexrs
Good sound for such a small device. Unfortunately it doesn't stand, just lie flat and hang by the clip.
Response from jbl.comBy Customer Support, September 13, 2026
Thanks for sharing your feedback on our JBL Clip 5. We value your input, and we'll make sure to forward your feedback to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
on September 12, 2026
Posted by: Hossmc1117
from Northwest Ohio
A great addition to my golf bag. Works fantastic for music or other sports while on the course. Perfect size!
Written by a customer while visiting jbl.com
Customer Rating
5
Great travel companion
on September 4, 2026
Posted by: Pilot Guy
Bought this to take with me when I am at work. I travel quite a lot. This speaker is just what I was looking for. Small but mighty and the clip is very useful.
Written by a customer while visiting jbl.com
Customer Rating
4
Speaker periodic shut down.
on September 3, 2026
Posted by: Kahuna 1
from Florida
I bought the clip about 1 month ago. Everything works great except the clip shuts off after 30 minutes. I factory reset and it works for about a day then shuts off every 30 minutes again. I have updated to current version.
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible product
on September 3, 2026
Posted by: lyonsc
Bought this speaker at the airport. Worked one time and now refuses to stay on for more than three seconds. DO NOT BUY THIS SPEAKER IF YOU DONT WANT TO WASTE YOUR MONEY.
Response from jbl.comBy Customer Support, September 12, 2026
We're sorry to hear about that. Our JBL Clip 5 has a published playtime of up to 12 hours which is the maximum battery time you will get when listening at background levels. As you turn up the volume, the playtime will be reduced, much like a phone battery when you brighten the screen. The same goes for source material. Music with more bass will also reduce playtime. It is possible that the battery is working correctly but depletes more quickly when the volume is very loud and/or the bass has been boosted. Battery playtime also decreases as the battery ages and all batteries, over time, will slowly wear down. Please charge the speaker to 100% and then listen to music without any bass boosted, and at a low volume. If the battery lasts close to the published up-to playtime, the battery is working fine. However, if you get less than 90% of the published spec, please contact our customer support for further assistance.
Written by a customer while visiting jbl.com