Customer reviews from greenworkstools.com
Greenworks - 80 Volt 10-Inch Cordless Brushless Electric Pole Saw with 14.5 foot reach (Tool Only) - Green
Average customer rating
4.5
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
77
4 Stars
17
3 Stars
5
2 Stars
3
1 Star
4
89%of customers recommend this product.
(
72 out of
81)
Customer Reviews for Greenworks - 80 Volt 10-Inch Cordless Brushless Electric Pole Saw with 14.5 foot reach (Tool Only) - Green
Customer Rating
5
Great product
on August 30, 2024
Posted by: Deadlift
from NY
Gender:Male
[This review was collected as part of a promotion.] I own several of their tools and have been happy with them all so far. When I read about this product I noticed that some complained about the chain falling off the bar constantly. Mine came with the chain already installed and I assumed that it was ready to go. My second cut, sure enough the chain fell off. After checking I found the tension screw was loose, what happens when you assume. I put the chain back on adjusted tension properly and the unit has been performing flawlessly ever since. The hedge trimmer works just as well.
Pros: Easy to Use, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Posted by: Al Gal
from Tn.
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have not used the item yet but all of the tools we have purchased from Greenworks have been excellent.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Combo Package
on August 14, 2024
Posted by: WaltG
from NC
Gender:Male
[This review was collected as part of a promotion.] I bought it combo a few ago. I've used both the hedge trimmer and the pole saw. They both did the job. The hedge trimmer went through the smaller stuff easily and the pole saw went through 4 inch limbs like butter. This was my first battery power lawn/outside tool anf will probably buy other battery power lawn tools.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Great Concept, needs some refinement
on August 12, 2024
Posted by: Bonus68
from Seattle
[This review was collected as part of a promotion.] I bought this saw and the first day out I immediatly noticed several issues/quirks:
1. The chain. We spend more time the first 2 hours putting the chaing back on rather than cutting. We have the 12" chainsaw of which is AMAZING so we were excited for the pole saw...definityly NOT the same quality of saw. We work with chainsaws all the time and that chain just won't stay on no matter how tight we adjusted the tensioner...all the other saws worked great out of the box, but not this one!
1. The chain. We spend more time the first 2 hours putting the chaing back on rather than cutting. We have the 12" chainsaw of which is AMAZING so we were excited for the pole saw...definityly NOT the same quality of saw. We work with chainsaws all the time and that chain just won't stay on no matter how tight we adjusted the tensioner...all the other saws worked great out of the box, but not this one!
2.The connections on the pole are not very strong and the spring button holding it together fell out and I lost it. The saw has a tendancy to twist when cutting making it hard to saw through items over your head. Also the saw it heavier that anticipated...about the same as a gas powered saw.
3.Starting seems to be tempermental....imaging your up on the ladder, reaching the 12-14 foot up ready to cut, so you pull the trigger and the saw won't start? Happend several times to the point of being annoying.
Maybe we dont a lemon...we will be contacting the customer service under the "warranty" to see if this maybe the case. We will update the review accordingly along the way.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 13, 2024
Hello Bonus68.
Thank you for the detailed review. We are sorry to hear of the issues have experienced when using the 80V 10" pole saw.
Here you will find a few operational tips in the hopes they provide a better user experience.
When cutting a limb that is under tension be alert for spring back. When the tension in
the wood fibers are released the spring loaded limb may strike the operator and/or throw the
pole saw out of control.
New chain tends to stretch; and it is recommend to check chain tension frequently. Chain tensioned while warm may be too tight upon cooling. Check the “cold tension” before next
use. Follow instructions for lubricating, chain tensioning and changing accessories. Improperly
tensioned or lubricated chain may either break or increase the chance for kickback.
We have also shared a link below, Greenworks saw assembly and operation.
https://youtu.be/rFsPTdG82nM
Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for the detailed review. We are sorry to hear of the issues have experienced when using the 80V 10" pole saw.
Here you will find a few operational tips in the hopes they provide a better user experience.
When cutting a limb that is under tension be alert for spring back. When the tension in
the wood fibers are released the spring loaded limb may strike the operator and/or throw the
pole saw out of control.
New chain tends to stretch; and it is recommend to check chain tension frequently. Chain tensioned while warm may be too tight upon cooling. Check the “cold tension” before next
use. Follow instructions for lubricating, chain tensioning and changing accessories. Improperly
tensioned or lubricated chain may either break or increase the chance for kickback.
We have also shared a link below, Greenworks saw assembly and operation.
https://youtu.be/rFsPTdG82nM
Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Ssfree
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The saw end is a little heavier than I thought it would be, That being said, I am a female with not much upper body muscle, but I was able to use the saw for several hours. Seems to have good battery life. I would buy again and recommend to a friend.
Pros: Convenient, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Bglastetter1
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I took this pole saw to a friend's house to trim an overgrown tree that threatened the neighbors fence. We were totally surprised how well it cut through the branches. Everyone kept asking me what brand it was.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Posted by: Beavs
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Chain popped off a couple of times. Easy to reinstall and tighten up. Cuts great with plenty of power. The shoulder strap is a must Vince this tool is a bit on the heavy side.
Pros: Environmentally Safe, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Pretty good but not perfect
on July 6, 2024
Posted by: Jayrco698
from Long Island NY
Gender:Male
[This review was collected as part of a promotion.] Nice trimmer pole saw combo. Could have made the pole attached to the battery and tool shorter for normal height trimming and cutting and make the extension pole a little longer. It's a little clumsy and a little heavy but not too bad. Could have included a harness support strap. Did a nice job cutting.
Pros: Convenient, Cost-Saver, Easy to Use, Effective, Powerful
Response from greenworkstools.comBy Greenworks, July 8, 2024
Hello Jayro698.
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached by Chat on www.greenworkstools.com or by phone at 1-855-345-3934. Thank you.
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached by Chat on www.greenworkstools.com or by phone at 1-855-345-3934. Thank you.
Written by a customer while visiting greenworkstools.com