Thank you for sharing your experience with the pole saw. We are glad to hear it helped make trimming larger branches easier. To help ensure proper battery installation, please verify that the battery is fully inserted and that the battery latch is securely engaged before operation. For safety, we do not recommend using electrical tape or other modifications to secure the battery, as doing so may interfere with the intended operation of the tool and battery interface. We welcome the opportunity to learn more about your experience. You can connect with our Customer Success team through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757. If you would like additional guidance, the Greenworks YouTube channel offers helpful product tips and demonstrations. Thank you for choosing Greenworks.

Hello Jack357.
Thank you for sharing your experience. We understand how frustrating it can be when replacement parts are difficult to find. For the 80V 10" Gen2 Pole Saw (SKU 1405802T), replacement chains are still available and use a standard spec: 10", 1/4" low-profile pitch, .050 gauge, and 58 drive links. Greenworks continues to offer compatible replacement chains for this model, and there are also third-party options (such as Oregon equivalents) that match these specifications and will fit properly.
If you are having trouble locating the correct part, we recommend confirming the chain specs listed on your bar or in your manual to ensure compatibility. Our support team is also available to help identify the correct replacement and provide current availability options. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.