Customer Reviews for Greenworks - 80 Volt 10-Inch Cordless Brushless Electric Pole Saw with 14.5 foot reach (Tool Only) - Green
Customer Rating
1
Heavy when extended
on June 17, 2025
Posted by: Billy$$
The chain comes off with every cut.It is also very heavy and unbalanced when extended
Response from greenworkstools.comBy Greenworks, June 17, 2025
Hello Billy$$
We understand that the weight of the unit is not ideal, and we are sorry to hear that it is causing you some dissatisfaction. We appreciate you bringing this to our attention The chain will need to be tensioned periodically during use as sawing is a high friction use, high friction causes materials to heat up, chain is metal. Metal expands when heated, chain will need to be re-tensioned to account for this. If you are facing any difficulties, we encourage you to review the attached video. It may offer a solution to your problem. You can access it here (https://youtu.be/rFsPTdG82nM). If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
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