Customer reviews from greenworkstools.com
Greenworks - Pro 80-Volt 21 in. 3-in-1 Lawn Mower (4.0Ah Battery and Charger Included) - Green
Average customer rating
4.6
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
127
4 Stars
33
3 Stars
3
2 Stars
3
1 Star
7
93%of customers recommend this product.
(
137 out of
147)
Customer Reviews for Greenworks - Pro 80-Volt 21 in. 3-in-1 Lawn Mower (4.0Ah Battery and Charger Included) - Green
Customer Rating
4
Love it, but...
on June 22, 2023
Posted by: Skhu
from Arcata, CA
Gender:Male
Overall, the mower is great and I would never go back to a gas mower. Still, a couple of things bother me. The side chute clogs much too easily. In the real world you often mow when the grass is not real short or not real dry. The rear grass collection works well, but I'm old and I really don't like to manhandle the collection bag, plus where am I going to put all that grass? And, even more bothersome, the grass tends to spit out of the chute (when it's not clogged) in large clumps that are very unsightly. My old gas mower had a bigger chute and ejected the grass in a wider area that needed no raking to look OK. Why couldn't this chute be designed the same?
Another, perhaps minor, point: when you stop going forward and pull the mower backwards, which one does all the time,the self-propelling motor does not disengage instantly, but instead keeps the wheels locked for a short time, making it hard to immediately pull the machine backwards.
I could add many compliments about excellent design features: the ingenious storage position, the quiet engine, the powerful long-lasting battery, the surprising ease of mounting and dismounting the collection bag (if you use it).
Pros: Convenient, Cost-Saver, Quiet, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
DON'T BUY!
on June 16, 2023
Posted by: Joe09
from SPokane WA
CHap mower at a high price. Mine came wiht loos bolts, it clunk, creeks,..... Its cutting ablity is low end,... Yes, very true. I find I have to go over areas twice! Grass is not tall. It doesnto cut well. My 12 year old Honda does a much better job at mulching plus NO CREEKS OR CLUNGS! As for the deck, old desgin style that does not cleanout well, low vacuum,.... it WILL rust out! Why not a compsite deck GW? Why such and old style deck? Just don't buy.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 16, 2023
Hello Joe09,
Thank you for your review. We appreciate your feedback as we are always looking for areas to improve!
The deck is forged with heavy-duty steel, for strength and durability. A stamped deck means that the deck has been stamped out of a single piece of steel versus a fabricated deck that has been welded together. Stamped decks often have a better airflow and are more flexible in their capabilities. We'd love to share some a tip to care for the deck, we do not recommend using water to clean the lawn mower but use a scraper to get rid of the grass, and then you can use a damp cloth to wipe off and loose pieces. Finish by wiping with a dry cloth and spraying lightly with a silicone spray or lawn mower deck spray.
At Greenworks we stand behind each product we manufacture. This lawn mower carries a 4-year warranty from the date of purchase.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for your review. We appreciate your feedback as we are always looking for areas to improve!
The deck is forged with heavy-duty steel, for strength and durability. A stamped deck means that the deck has been stamped out of a single piece of steel versus a fabricated deck that has been welded together. Stamped decks often have a better airflow and are more flexible in their capabilities. We'd love to share some a tip to care for the deck, we do not recommend using water to clean the lawn mower but use a scraper to get rid of the grass, and then you can use a damp cloth to wipe off and loose pieces. Finish by wiping with a dry cloth and spraying lightly with a silicone spray or lawn mower deck spray.
At Greenworks we stand behind each product we manufacture. This lawn mower carries a 4-year warranty from the date of purchase.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Poor Performance
on June 2, 2023
Posted by: notdelighted
from Geneva, IL
Gender:Male
I first used this mower today. I have less than 1/4 acre and my fully charged battery completed about 1/2 of my yard I am very disappointed and expected much more for the money
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 5, 2023
Hello notdelighted,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower. It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 60 minutes with a fully charged 5Ah battery, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We are happy to help you further. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower. It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 60 minutes with a fully charged 5Ah battery, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We are happy to help you further. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Almost perfect
on May 31, 2023
Posted by: Bill254
from Texas
Gender:Male
This is my 5th 80v tool (18” chainsaw, pole saw, weed eater, blower). It cuts great, has good speed, and runs smooth. It takes me more than one 2AH battery to do my yard (16 pallets of grass on about a quarter acre). Two things would make it perfect - add a phone holder, and look at a better way to release the rear wheels when you are under self propelled operation. You have to release the wheel drive lever 3-5’ before you either turn or pull the mower back so the wheel drive releases. The wheels will lock up if you don’t give it enough time/distance.
Pros: Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Goodbye CO2, hello fresh air.
on May 27, 2023
Posted by: PatrickL84
from South Carolina
Gender:Male
I’ve had this mower for a week now and I’ll never go back to a gas mower unless I have to due to property size. This mower is perfect for what I need. It cuts well, is light and super quiet.
The main reason I switched is because the toxic emissions from gas products. My two year old son loves being out with me near the tools so I did research and landed on this Greenworks for several factors:
Steel deck
Simple construction
Good reviews
Good price
Simple construction
Good reviews
Good price
The only trade offs are battery maintenance and battery charge but I’ll deal with those for the benefits this battery mower offers.
I enjoy every time I take it out.
Some of my favorite features are:
How quiet it is
The one lever height adjustment
How durable it feels
The classic look
How quiet it is
The one lever height adjustment
How durable it feels
The classic look
All in all I’m super happy with this mower.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Self Propel went out
on April 24, 2023
Posted by: LukeB25
from Georgetown, Tx
Gender:Male
The self propel stopped working after about 8 months. It kills the mower when attempting to turn on. Only good thing I'll say about this is the battery life is pretty decent but it's not much use to me without the self propel as I have extremely hilly land on 2 acres and mowing with the bag it too much.
Pros: Convenient, Quiet
Response from greenworkstools.comBy Greenworks, Customer Care, April 25, 2023
Hello LukeB25,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934, all we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934, all we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Greenworks 80V Lawn Mower- BIG DISAPPOINTMENT!!
on March 31, 2023
Posted by: Greenworks NEEDS MOREWORK
from Virginia
Gender:Male
I just purchased this 80v 21 Cordless Self Propelled Lawnmower on March 24, 2023,(brushless Motor version) and only used it once (to cut my 0-1/4 acres yard), and just like the vast majority of UNSATISFIED CUSTOMERS with the operational performance of this Greenworks lawnmower it SHUTS OFF REPEATEDLY, and the Self-Propelled feature quit working. Buyers, PLEASE BEWARE!!! THE POOR OPERATIONAL PERFORMANCE COMPLAINTS ABOUT THIS GREENWORKS LAWN MOWER ARE TRUE AND ACCURATE!!!
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks, March 31, 2023
We are sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you..
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Missing one of the upper handle knob/bolts
on February 13, 2023
Posted by: Wikk
from Colorado
Gender:Female
Missing one of the upper handle knob/bolts. How do I get a replacement?
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, February 14, 2023
Hello Wikk,
Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running. We would be happy to assist in sending you a knob/bolt for your new lawn mower. Please reach out to Customer Care experience team at 1-855-345-3934.
Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running. We would be happy to assist in sending you a knob/bolt for your new lawn mower. Please reach out to Customer Care experience team at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com