Customer Reviews for Greenworks - Pro 80-Volt 21 in. 3-in-1 Lawn Mower (4.0Ah Battery and Charger Included) - Green
Customer Rating
1
Worked only for near two months
on May 26, 2022
Posted by: TingF
from Wallingford, PA
Gender:Male
I bought this around last year Christmas Holiday (2021) from Costco and started to use it this March (2022). This week (May 23) was trying to use it and it stopped working. The problem is after starting the Mower for 3~5 second then the motor stopped working(like the power was cut off). Try to restart, then it gave the beep sound just like when there is too many grass clippings attach to the deck or blade. However, the Mower did not have grass clippings attached to deck or blade. Called the HelpLine: 1-(888)-909-6757. Wait for 1 hour still no representative is available.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 27, 2022
Hello TingF,
We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. We are happy to see that you have spoken with one of our customer service team members and this issue has been resolved.
It lives up to the company’s claims. Strong enough for the irregular terrain of my 3/4 of an acre lot adorned with a half doze oak tree and a few maples. Does a good job of mulching good accumulations of leaves. The battery lasted long enough to complete the biggest area in front which is all I needed, the recharge seemed faster than an hour. Met my needs and expectations. Thank you
Love this mower. Only gave it a 4-star as I could not register it online because you want a jpeg .of my receipt. I bought online from your company and gave serial number and model number, but would not register because I lacked the receipt!! Good grief I even have the order number!!
Lost the tether to spark plugs, gas, replacing starter cords... after getting this moved mu gas mower to the curb and offered free to anyone that wanted it. Very surprised at the battery life on one charge... does more than the acre mentioned.
The only improvement I would ask for is more suction within the blade area so it could lift up some of the smaller twigs or slightly matted leaves at the higher cut heights.
After years of hurting my shoulder while trying to start my gas mower and string trimmer each spring and then having to take them in for a costly tune-up, i had enough. I purchased a pro series 80v mower and trimmer and could not be happier with my purchase. Push the bottom off we go, i have well over 1/3 acre to cut and can make it on one charge of my 5ah battery, couldn’t be happier with my purchase.
This is my first battery operated lawn mower. I've watched and waited for years to see them get stronger and batteries last longer. I am pleased I waited. This little self propelled mower can mow my .25 acre property with battery to spare. Then I put battery in my new 80V backpack blower and clear off the sidewalk and driveway. This model is much lighter than my previous gas self-propelled model. I can push it up my graded lawn with ease without using the self-propelled feature, though I appreciate the self-propelled assist when called upon for the long incline runs across the back yard. The self-adjusting power feature means the mower takes a moment to get up to a good walking speed (which is also adjustable) using self-propelled feature, but once there it maintains well. Cutting performance is just as good as my conventional gas mower. Well done Greenworks! Customer service even walked me though a hiccup at first use (push and hold the green start button first, then engage the blade lever to hear mower start) and gave me other tips on my other purchases, saving another call. They were courteous, professional and very helpful. A good experience for me. Now I feel confident in replacing all the gas yard equipment.