Customer reviews from greenworkstools.com
Greenworks - 80V 10" Pole Saw and 20" Pole Hedge Combo Kit, with 2Ah Battery and Charger - Green
Average customer rating
4.3
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
8
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
1
88%of customers recommend this product.
(
7 out of
8)
Customer Reviews for Greenworks - 80V 10" Pole Saw and 20" Pole Hedge Combo Kit, with 2Ah Battery and Charger - Green
Posted by: Mike Shiflett
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I enjoy the equipment I purchased. The chain saw part of this buy is not as sturdy as I hoped. The chain will often fall off of the bar even when using it lightly.
Pros: Convenient, Quiet, Environmentally Safe, Effective
Response from greenworkstools.comBy Greenworks, July 5, 2024
Hello Mike Shiflett.
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar, and saw. Please ensure that when you remove the side cover that the following parts are there and in order: sprocket (chain wheel), chain wheel washer and finally the c-lip. These parts are imperative when it comes to keeping the chain on. Please note that this product carries a 4-year warranty on the tool and battery from the date of purchase. Wearable parts carry a 90-day warranty against wear and tear. If you notice any of these parts missing or you are still experiencing issues we recommend you to contact with us by Chat on www.greenworkstools.com or by phone at 1-855-345-3934. We would like the opportunity to help you better.
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar, and saw. Please ensure that when you remove the side cover that the following parts are there and in order: sprocket (chain wheel), chain wheel washer and finally the c-lip. These parts are imperative when it comes to keeping the chain on. Please note that this product carries a 4-year warranty on the tool and battery from the date of purchase. Wearable parts carry a 90-day warranty against wear and tear. If you notice any of these parts missing or you are still experiencing issues we recommend you to contact with us by Chat on www.greenworkstools.com or by phone at 1-855-345-3934. We would like the opportunity to help you better.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
The BEST electric lawn tools you can buy for your MONEY
on November 6, 2022
Posted by: Jay_STL
from Saint Louis, MO
Gender:Male
Verified Purchase:Yes
Once again another great product bundle (excellent deals). Quick delivery and the perfect product for my needs. Lots of large trees in 3+ acre lot. I now have 80v: chainsaw, self propelled lawn mower (for 1\4 acre), trimmer, blower, pole saw with hedge trimmer option. Are you tired of gas tools requiring constant maintenance? I was too, but no more! And NO MORE RUNS TO THE GAS STATION! I worried the power wouldn’t be enough but I think it’s even more powerful than gas!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Dennis Siebert
Verified Purchase:Yes
Excellent pole saw. Extremely easy to assemble and use. Able to cut branches with ease.
Written by a customer while visiting greenworkstools.com
Posted by: Prabh
from East Brunswick, NJ
Gender:Male
Verified Purchase:Yes
I bought two products, which never got delivered.
I tried to call support at least 5 times with an average wait time of 40-50 minutes.
Website never showed my order.
Was a nightmare please. Will recommend to stay away.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, October 25, 2022
Hello Prabh,
Thank you for your review. We are so sorry to learn of this situation that has left you with a poor customer service experience. This is certainly not an experience we want you our valued customers to have to go through. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Thank you for your review. We are so sorry to learn of this situation that has left you with a poor customer service experience. This is certainly not an experience we want you our valued customers to have to go through. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com