Customer reviews from greenworkstools.com
Greenworks - 60V 16" Cordless String Trimmer (Attachment Capable) with 4.0 Ah Battery and Charger - Green
Average customer rating
4.5
(1,343 Reviews)
Rating breakdown 1,343 reviews
5 Stars
984
4 Stars
195
3 Stars
60
2 Stars
46
1 Star
58
90%of customers recommend this product.
(
1,004 out of
1,114)
Customer Reviews for Greenworks - 60V 16" Cordless String Trimmer (Attachment Capable) with 4.0 Ah Battery and Charger - Green
Customer Rating
4
Good trimmer
on March 24, 2022
Posted by: HR22
from Orlando
Gender:Male
I bought it because my previous one the head broke and the replacement parts were not available. I’m happy with the new one.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Lulusue
from Ga
Gender:Female
Verified Purchase:Yes
Battery last a long time,got the whole yard done and still had battery left , works great
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Chicago Chuck
from Chicago, IL
Gender:Male
Verified Purchase:Yes
Quiet and clean! Great weed eater, battery is great, the handle is perfect, weight is very well balanced. Haven’t had to swap out the spool yet but it seems like a breeze so I’m not too concerned. The price couldn’t be any better either, very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Good product.
on March 20, 2022
Posted by: Tom J A
from Phoenix, AZ
Gender:Male
Bought this to get rid of the annoying electric cord and the gas trimmer that would never start. Works great. Very effective on tall, tough grass and weeds. Only complaint is that it is kind of heavy. Also, I wish they had a bag or case for storage. Will never go back into the box. Overall very good.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Line Feed Difficult
on March 14, 2022
Posted by: KB704
from Charlotte, NC
Gender:Female
Product received with no defects and had it for about six months. Putting the line head on is difficult. Does not snap into place easily. Had to get a male neighbor to help. After replacing the line the first time, only one side would feed. Took apart the head as per instructions which is not the easiest. Once again getting the head to "snap" back in place was difficult. Line feed worked for about ten minutes then again one side would not feed. I didn't purchase this as a single line trimmer. Very disappointed in the trimmer and will have to look for another brand. I have several other Greenworks products which I really like but this trimmer is awful.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care , March 15, 2022
Hello KB704,
Thank you for your feedback. We are sorry to hear of the challenge you are experiencing with your string trimmer. One of the highlights of the Greenworks Pro string trimmer has to do with the Load N’ Go trimmer head. The trimmer head on this unit is made for easy replacement of the string on the spool. We understand that for some new customers this task may seem overwhelming/difficult but once they do it a few times it’s quite easy – as easy as replacing a spool. It’s also cheaper and more convenient for customers to rewind the trimmer head because they can use any generic .080” trimmer line(purchased at your local hardware store) and save money on more costly replacement spools.
You will need approximately 15' of trimmer line at .080"/.095" in diameter. Note the hash mark on the knob and the hash mark on the spool cover, while holding the spool cover in place with one hand, turn the knob until the hash mark line up with the hash mark on the spool cover. Then take the trimmer line and feed it through one of the holes in the side of the head until there is an even amount on both sides. Then wind the line into the spool by turning the knob clockwise. If you wish to readjust the line or if the line has been wound too short, push down on the knob and wind it counterclockwise. Be sure to leave about 5 inches of slack on each side of the spool.
For demonstration, have a look at the following video! https://www.youtube.com/watch?v=-xMJH4NMsyg.
If you are experiencing issues with reloading the string, we would be happy to see how we can help! Kindly contact Greenworks at 1-888-909-6757 (1-888-90WORKS).
Thank you for your feedback. We are sorry to hear of the challenge you are experiencing with your string trimmer. One of the highlights of the Greenworks Pro string trimmer has to do with the Load N’ Go trimmer head. The trimmer head on this unit is made for easy replacement of the string on the spool. We understand that for some new customers this task may seem overwhelming/difficult but once they do it a few times it’s quite easy – as easy as replacing a spool. It’s also cheaper and more convenient for customers to rewind the trimmer head because they can use any generic .080” trimmer line(purchased at your local hardware store) and save money on more costly replacement spools.
You will need approximately 15' of trimmer line at .080"/.095" in diameter. Note the hash mark on the knob and the hash mark on the spool cover, while holding the spool cover in place with one hand, turn the knob until the hash mark line up with the hash mark on the spool cover. Then take the trimmer line and feed it through one of the holes in the side of the head until there is an even amount on both sides. Then wind the line into the spool by turning the knob clockwise. If you wish to readjust the line or if the line has been wound too short, push down on the knob and wind it counterclockwise. Be sure to leave about 5 inches of slack on each side of the spool.
For demonstration, have a look at the following video! https://www.youtube.com/watch?v=-xMJH4NMsyg.
If you are experiencing issues with reloading the string, we would be happy to see how we can help! Kindly contact Greenworks at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Posted by: Dewwop
from Walker, La
Gender:Male
Verified Purchase:Yes
Awesome tools. The charge last plenty long enough for my usage. No more wishing my gas weedeater would start.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Avoid all all costs
on March 9, 2022
Posted by: AncientOne
from Californi
Gender:Male
First let me say that I am a huge fan of Greenworks tools! About a year ago I decided to step away from my fleet of gas powered equipment and go green. I began with the lawnmower and after extensive research I chose Greenworks 60V Ultrapower. My decision was a forward-looking one. The lawnmower exceeded my expectations and over several months I added a chainsaw, polesaw, hedge trimmer, blower, pole hedge trimmer, this string trimmer and most recently a tiller. With the exception of the trimmer and the tiller (missing handle attachment bolt) I have been extremely satisfied and impressed.
With regards to the trimmer, I have some serious remorse. From a design standpoint it is flawed. First, if you want to use it as an edger, forget about it. The battery does not latch in securely and constantly pop out and will even fall out. Second, the trimmer string keeps snapping off at the point where it exits the head. Thus requiring rewinding the head. I have tried other string brands, including those that work fine in my gas trimmers, with the same result. This brings me to my last major issue: the trimmer head. I have large hands but find the diameter of the trimmer head so large that it is extremely hard to grasp and remove/install. This is a problem as the sting is constantly breaking inside the head such that it will not advance. So I have spent more time removing the head and string, installing the head, threading and winding the string and trying to trim or edge.
I hung this thing up after the first month of attempted use. Each month I give it another try with the same results.
The other day, I decided this routine of trying the same thing over and over and expecting a different outcome was insane. So, I wrote this review. Not only would I not recommend this to a friend. I would not recommend this to my worst enemy. I do, however, recommend Greenworks and their 60V UltraPower line highly! For example, the first job to the chainsaw was to cut down and buck up to 30” oak trees that were dying. A jogger came by towards the end and asked if I did all that with my 18” electric saw and I proudly said “hell yes”.
With regards to the trimmer, I have some serious remorse. From a design standpoint it is flawed. First, if you want to use it as an edger, forget about it. The battery does not latch in securely and constantly pop out and will even fall out. Second, the trimmer string keeps snapping off at the point where it exits the head. Thus requiring rewinding the head. I have tried other string brands, including those that work fine in my gas trimmers, with the same result. This brings me to my last major issue: the trimmer head. I have large hands but find the diameter of the trimmer head so large that it is extremely hard to grasp and remove/install. This is a problem as the sting is constantly breaking inside the head such that it will not advance. So I have spent more time removing the head and string, installing the head, threading and winding the string and trying to trim or edge.
I hung this thing up after the first month of attempted use. Each month I give it another try with the same results.
The other day, I decided this routine of trying the same thing over and over and expecting a different outcome was insane. So, I wrote this review. Not only would I not recommend this to a friend. I would not recommend this to my worst enemy. I do, however, recommend Greenworks and their 60V UltraPower line highly! For example, the first job to the chainsaw was to cut down and buck up to 30” oak trees that were dying. A jogger came by towards the end and asked if I did all that with my 18” electric saw and I proudly said “hell yes”.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 10, 2022
Hello AncientOne,
Thank you for your honest review and you continued support! We are concerned to read that you are feeling let down by this string trimmer. There are a few points that you have mentioned that do not seem normal such as battery not latching and popping out. We would like to discuss this concern as well as the overall performance further with you. A member of our Customer Care team will be in touch shortly. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Let's see if we can move this towards a more positive experience.
Thank you for your honest review and you continued support! We are concerned to read that you are feeling let down by this string trimmer. There are a few points that you have mentioned that do not seem normal such as battery not latching and popping out. We would like to discuss this concern as well as the overall performance further with you. A member of our Customer Care team will be in touch shortly. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Let's see if we can move this towards a more positive experience.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Unusable trimmer
on March 5, 2022
Posted by: Chadle55
from Antelope ca
Gender:Male
trimmer is built really well however the downfall is the motor and programming. It cuts out for no apparent reason and you cannot modulate the throttle at all. It will stop reset and then you have to re-engage the safety. It is a very very frustrating machine which is why I returned it.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 7, 2022
Hello Chadle55,
We are sorry to hear about this experience. We strive to provide a quality product and a great customer service encounter. It is unfortunate to hear that we did not get the chance to assist you with this matter and further investigate the issue. In the future or for other readers, if you ever experience an issue or have any concerns when using one of our products, please contact us at your earliest convenience to see how we can help. We can be reached at 1-888-909-6757 (1-888-90WORKS).
We are sorry to hear about this experience. We strive to provide a quality product and a great customer service encounter. It is unfortunate to hear that we did not get the chance to assist you with this matter and further investigate the issue. In the future or for other readers, if you ever experience an issue or have any concerns when using one of our products, please contact us at your earliest convenience to see how we can help. We can be reached at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com