Customer reviews from greenworkstools.com
Greenworks - 60V 16" Cordless String Trimmer (Attachment Capable) with 4.0 Ah Battery and Charger - Green
Average customer rating
4.5
(1,343 Reviews)
Rating breakdown 1,343 reviews
5 Stars
984
4 Stars
195
3 Stars
60
2 Stars
46
1 Star
58
90%of customers recommend this product.
(
1,004 out of
1,114)
Customer Reviews for Greenworks - 60V 16" Cordless String Trimmer (Attachment Capable) with 4.0 Ah Battery and Charger - Green
Posted by: Gary_B
from Penn Yan, NY
Gender:Male
Verified Purchase:Yes
Great product. Easy to assemble and easier to use. Great battery life too!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Moots
from Vacaville California
Gender:Male
Verified Purchase:Yes
Backpack blower is a little heavy but nothing I can’t handle. Blower has lots of power and very easy to use and I no longer need fuel.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Restring
on August 14, 2022
Posted by: JCJC
from Black Mountain NC
I loved it until it ran out of string. I can get the new string loaded, but it won't wind up onto the spool. What am I doing wrong?
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, August 15, 2022
Hello JCJC,
Sorry to hear of the issue you are experiencing. This unit features our patented Load N’ Go™ spool head for fast, hassle-free line reloading – reload trimmer line in mere seconds, with no disassembly needed. Here is a video to demonstrate how it works! https://www.youtube.com/watch?v=cN7AWcI9wvY
Should you require further assistance, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Sorry to hear of the issue you are experiencing. This unit features our patented Load N’ Go™ spool head for fast, hassle-free line reloading – reload trimmer line in mere seconds, with no disassembly needed. Here is a video to demonstrate how it works! https://www.youtube.com/watch?v=cN7AWcI9wvY
Should you require further assistance, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: Jared J3
from Colorado
Gender:Male
Verified Purchase:Yes
Works great, but could be more comfortable to hold while operating. Kinda feels like it needs a shoulder strap or something
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Tom J A
from Phoenix, AZ
Gender:Male
Verified Purchase:Yes
Works very well. Easy to load and unload. A bit heavy but good product.
Written by a customer while visiting greenworkstools.com
Posted by: Ronald Polomchak
Verified Purchase:Yes
I didn’t realize how much sidewalk I had lost to grass. First time use resulted in a little bit of cleanup. But once you find the sidewalk edge it was a snap the tool really works well. Great power. My sidewalk and driveway edge have not looked this good in over 20 years.
Written by a customer while visiting greenworkstools.com
Posted by: Thomas899
Verified Purchase:Yes
More then enough power. Clean cut and easy to operate.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Can't even properly review the unit, yet.
on August 7, 2022
Posted by: jovalleau
from WV
Gender:Male
So, I received this version of the trimmer when I called asking about my 13-inch trimmer that stopped working. Amazingly, customer service was able to find my purchase information and replaced it just like that. Received it less than a week later!
Anyway, it's easy enough to set up. They give you the Alan Wrench to tighten everything up. Always nice to have another one of those. It's heavy, but well-balanced. I'm used to using the 13-inch, and the 16-inch is much heftier.
However, I've only used it for a few moments because of one glaring fault: The trimmer throws all the debris BACK AT THE USER because of the direction of spin on the trimmer head. Even with the guard, I'm getting rocks and dirk kicked back at me I never had to worry about before. I doubt there is a way to reverse the trimmer head direction, either. Kind of disappointed thus far, and may have to rethink other options.
Response from greenworkstools.comBy Greenworks, Customer Care, August 8, 2022
Hello jovalleau,
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com