Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,883 Reviews)
Rating breakdown 1,883 reviews
5 Stars
1,545
4 Stars
204
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
1
GARBAGE
on March 11, 2023
Posted by: Irritated
Don't buy it. There's no customer support for this device and the Internet has been useless. Neither this one or the 4K will connect to the mobile app. Abosolute TRASH
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Website is useless for help
on February 22, 2023
Posted by: Gafan0910
from Gainesville, ga
I have been a Roku user for 9 years. My oldest one works perfect. I bought a new roku last year and it worked for about a month. Now another new one arrived today and it won’t power on. All is connected properly. Tried both tvs but nothing. Reconnected old Roku and it works perfectly. Website offers links but the links lead to ads. It is useless for support!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Channels keep logging out of tv provider
on February 5, 2023
Posted by: Mike
from WI
Been having issues for months where in the middle of watching games the content just cuts out. I’ve followed a multitude of online guides for resolving these issues but nothing has worked.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, February 13, 2023
Hi Mike, this does not sound like typical behavior and we'd like to help. Is this only happening on one channel?
It's difficult to determine the cause of this error without learning more. Sometimes, performing a system restart on the player can resolve this. Other times, you might need to uninstall and reinstall the affected channels, check the status of your wireless connection, or contact the channel's service provider.
Our Support site has a robust FAQ article that may help, too. Learn more: https://support.roku.com/article/208755548. If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist.
Roku Customer Advocate
It's difficult to determine the cause of this error without learning more. Sometimes, performing a system restart on the player can resolve this. Other times, you might need to uninstall and reinstall the affected channels, check the status of your wireless connection, or contact the channel's service provider.
Our Support site has a robust FAQ article that may help, too. Learn more: https://support.roku.com/article/208755548. If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Could have a longer lifetime...
on February 2, 2023
Posted by: John
from Ohio
We have 2 Express and one Ultra. The Express models seem to get too hot and when that happens the WiFi gets flakey and they die. Had one suddenly show marginal signals from my router only 10 feet away and line of sight! Still streams but when I used it on a TV farther away from the router (and where it had been working fine until recently...), it shows no signal and refuses to connect. Same thing happened to a previous Roku model we had (pre-Express I think).
Written by a customer while visiting roku.com
Customer Rating
1
Does Not Live Up To The Hype
on January 11, 2023
Posted by: Bookie84
I purchased the Roku Express almost a month ago. It worked great for three days, now I have to constantly reconnect to my wifi network before I can watch anything or reset the box every couple of hours because it stops working. I only bought the Roku Express because my Roku TV quit supporting my wifi network and I couldn't find another Roku TV I could afford.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, January 18, 2023
Hi there, thanks for taking a moment to share your feedback with us. WiFi signal strength can vary due to factors and we're here to help!
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity or reach out to us directly and we'd be happy to troubleshoot with you at support.roku.com/contact.
We hope this helps!
Roku Customer Advocate
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity or reach out to us directly and we'd be happy to troubleshoot with you at support.roku.com/contact.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use; movies, Live TV, local channelse..
on December 29, 2022
Posted by: Anonymous
from Florida
Awesome, highly recommended, I am buying another for the office.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Installation problem
on December 29, 2022
Posted by: PhatDaddy
from Baltimore
I own 5 Roku Expresses and generally like them. The first I bought for an old tv to make it a smart tv and it worked great. Now replacing that Roku with a new Roku Express (my dog ate my original) I cannot install it. The instructions state to go to website for tips. I did and what I found was just ads for Roku. Not helpful at all.
Written by a customer while visiting roku.com
Customer Rating
3
No USB power block
on December 1, 2022
Posted by: Barry Who
from New York
This is about the 4th or 5th Roku Express I've purchased but the first to NOT INCLUDE A USB WALL PLUG. That means when you are setting it up, if you are not prepared, you will have to locate one on your own. Roku is a great product. No longer including the USB wall plug AND NOT making that clear anywhere on the package? Disappointing.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, December 7, 2022
Hi Barry, thanks for your review! We appreciate you being an avid Roku customer and will be sure to pass your feedback along to our team.
Please know that customers can use the included power cable to connect the Roku Express to the USB port on the TV. This usually will provide sufficient power to your device. However, if you'd prefer to plug it into a wall outlet as you mentioned, grab any standard USB adaptor that you have at your house, (like your phone charger cube) and you'll be ready to go.
Thanks again for your feedback and Happy Streaming!
Roku Customer Advocate
Please know that customers can use the included power cable to connect the Roku Express to the USB port on the TV. This usually will provide sufficient power to your device. However, if you'd prefer to plug it into a wall outlet as you mentioned, grab any standard USB adaptor that you have at your house, (like your phone charger cube) and you'll be ready to go.
Thanks again for your feedback and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com