Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,883 Reviews)
Rating breakdown 1,883 reviews
5 Stars
1,545
4 Stars
204
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
5
Amazing product
on September 8, 2023
Posted by: Gigi
from New York
I'm extremely happy with the quality. I love this player so much it saved me paying more.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Excellent little device
on August 15, 2023
Posted by: Katie
from Rhode Island
I bought my first roku player a few months ago and loved its easy, friendly interface so much I bought another one for a separate tv. So far no flaws in its hardware or software, it doesn't lag unlike a few other devices I've gone through. There aren't any intrusive ads in the interface and it doesn't have flash, distracting autoplay previews. Plus its interaction between the website and my device is absolutely flawless. Player comes with batteries, a smart mounting tape and a velcro cord keeper - all features that I greatly appreciate as a neat freak. Thank you roku!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Awful
on July 6, 2023
Posted by: kogie
from Pennsylvania
This is the worse Roku product that I have purchased. I have to reboot it several times per day.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Don't buy loses connectivity
on June 14, 2023
Posted by: Cchee
from Gilbert, AZ
I have 2 roku devices. For the past month, both have been losing connection to the modem. Roku community are also having the same issues. No, it's not the modem. I'd be in a middle of a show and it will lose connection. At times, like today, upon start up, it says no connection. Very frustrating. 30 min shows are 45 mins. It has been like this for a month now. Don't buy.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Piece of crap product
on June 10, 2023
Posted by: Roku is garbage
from Virginia
Receive June 7th. Returned June 9th. Only lasted 2 days before repeated error message channel unable to load. Plugged in Fire Stick worked just fine. DO NOT BUY THIS PRODUCT. You will be disappointed. Get a Fire Stick. Roku products are garbage. Plus I didn't receive HDMI cord in box
Inferior product in everyday. Do not buy.
Inferior product in everyday. Do not buy.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Perfect for older TV's
on May 19, 2023
Posted by: rokuman5555
If you have an older 720 or 1080 TV with a USB port then the Express is perfect.
Be aware, this model doesn't have TV controls on the remote or a 120V converter.
Be aware, this model doesn't have TV controls on the remote or a 120V converter.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Always freezes up
on April 25, 2023
Posted by: Smokey13
from Minnesota
I purchased this several months ago to replace an older Roku that was working perfectly fine but decided to get a new one because the old one would soon be obsolete. It was a complete waste of money. It freezes up constantly and shuts down for no reason then reboots. The old one I’m still using on a different TV still works great. Don’t waste your money.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, April 27, 2023
Hi Deb, thanks for reaching out, we believe we can assist! Usually, this kind of behavior is due to the Roku player not receiving sufficient power. It's possible that there may be an issue with either the cable or the adapter. You can try using an alternate cable or power adapter to power the device. If you're currently using the TV as your power source, try plugging the device into a wall outlet instead.
We have a helpful FAQ article on our website with more details if you're still experiencing issues at go.roku.com/lowpower.
Happy Streaming!
Roku Customer Advocate
We have a helpful FAQ article on our website with more details if you're still experiencing issues at go.roku.com/lowpower.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
No volume control
on April 9, 2023
Posted by: Turn it up
Never imagined a roku that doesn't allow you to adjust the volume. Will be returning tomorrow.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, April 17, 2023
Hi there! We're sorry to hear the remote didn't meet your needs. If you're looking for a Voice Remote with TV power and volume functions, grab one at www.roku.com under 'Accessories'.
To have a Voice Remote included, choose from the Express 4K+, Streaming Stick 4K, Streaming Stick 4K+, or Ultra. We offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Your feedback is very important to us and we'll certainly forward it to our product team.
Happy Streaming!
Roku Customer Advocate
To have a Voice Remote included, choose from the Express 4K+, Streaming Stick 4K, Streaming Stick 4K+, or Ultra. We offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Your feedback is very important to us and we'll certainly forward it to our product team.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com