Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,883 Reviews)
Rating breakdown 1,883 reviews
5 Stars
1,545
4 Stars
204
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
5
Can’t believe it’s this easy
on December 26, 2023
Posted by: Tiffany Bourelle
from Corrales, NM
Simple set up and tons of channels. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Firstime streaming
on December 26, 2023
Posted by: Derek
from Zirconia,NC
Love it ❤️ love movies and all tv, hold lot better than Sat.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Service was awesome 🤩
on December 26, 2023
Posted by: Chris
from Alabama
Was having some trouble with old remote….Great customer service…quick friendly service..definitely recommend
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love the options
on December 26, 2023
Posted by: Happy camper
from Minnesota
We bought this a little over a month ago and are berry happy with the product and choices of streaming. We do not miss cable or the expensive charges for cable services.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Crashes a bit
on December 26, 2023
Posted by: Oop6
from New york
Had for a month has crashed like 12 times other than that it's good
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Great, except remote
on December 26, 2023
Posted by: Jk4723
The unit itself works fine and has great speed in loading Roku and apps. But the remote has a terrible layout with the mute and volume bottoms on the right side. With the Return button on the upper left, your right hand has to shift up to reach that button, and you hit the mute button every time. If you are left handed, then no problem.
Written by a customer while visiting roku.com
Customer Rating
4
Enjoy the choices available.
on December 26, 2023
Posted by: EJ256
from Indiana
I would have given 5 stars if local channels were available.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Why'd I Wait So Long?
on December 26, 2023
Posted by: DonV
from Naperville IL
When Netflix dropped their support for older Samsung Smart TVs, I was desperate. Went on-line, and found an overwhelming number of comments to the effect that ROKU was more than good replacement, but would provide an all-around superior viewing experience. And is it! I just wish I had installed ROKU years ago! Couldn't be more satisfied!
I would recommend this to a friend!
Written by a customer while visiting roku.com