Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,883 Reviews)
Rating breakdown 1,883 reviews
5 Stars
1,545
4 Stars
204
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
3
Roku
on January 5, 2024
Posted by: sagebull
from Florida
When I bought this Roku, I thought it had voice on it. That would have been nice. Overall, I like it.
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello Sagebull, we appreciate your input and are happy to hear that you’ve adapted to the new player! Please note that we offer a range of models with varying features to best suit the diverse budgets and needs of our customers. If you'd like a Voice Remote included, choose from the Express 4K+, Streaming Stick 4K, Streaming Stick 4K+, or Ultra.
We’re here to help you find the best Roku device that matches your requirements. Learn more on our helpful coma prison chart here: https://www.roku.com/products/compare.
Thank you for choosing Roku and Happy Streaming!
Roku Customer Advocate
We’re here to help you find the best Roku device that matches your requirements. Learn more on our helpful coma prison chart here: https://www.roku.com/products/compare.
Thank you for choosing Roku and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Enjoying it very much!
on January 5, 2024
Posted by: KeyMan57
from GA
It is on my wife's TV and she is happy with it, she does wish it was voice activated.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love it!!
on January 5, 2024
Posted by: Robyn
from Coos Bay, OR
I love that my new Roku is so much faster at loading with no lagging!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Exactly what I was looking for and perfect for us.
on January 5, 2024
Posted by: Oldgal
from Shipman, Il
A very user friendly product. If I can install this product, anybody can. This was a perfect fit and choice for us.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Really great item and very helpful service
on January 4, 2024
Posted by: Janice colbert
from Cedar bluff Alabama
Got this a couple months ago and really happy with how it works
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 4, 2024
Posted by: Melinda
from Florida
Got it about a month ago and it is great love it will buy it again
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Comercials
on January 4, 2024
Posted by: Mike
from Phoenix az
Had it two weeks and all I see is endless commercials.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Hi Mike thanks for sharing your experience with us. If you're using Roku, you can access many different streaming platforms and TV channels, but they all have ads. However, some services offer a way to avoid ads by subscribing to a no-ads plan from a specific streaming provider. In the meantime, you can manage the ads on your Roku player. You can find more information in this FAQ article at https://support.roku.com/article/16255268195607#section-1. Please note that Roku (and/or its partners and content providers) may show advertising and promotional messages through your Roku products and content services. Free services like the Roku Channel, Tubi, Crackle, and PBS include commercials. Currently, there isn't a paid, ad-free version of Roku available.
We hope this helps!
Roku Customer Advocate
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Quality is going down
on January 3, 2024
Posted by: Swells1959
from Escondido, CA
This is my 3rd Roku product in just about 5 yrs. When I yook it out of the box I was immediately disappointed. The manufacturing products and design make the remote feel cheaply made. Thee plastic feels cheap and less durable. I did not notice prior to purchase that this model does not have a power button or volume control on the remote either. So start digging through your stuff to find your tv remote because you eill need both to watch tv. This one is going back. I may upgrade to the next Roku model up that has those features, or I may switch brands all together. I haven’t decided yet.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello there! Thank you for sharing your thoughts with us. Please note that we offer a range of models with varying features to best suit our customers' diverse budgets and needs. If you'd like a Remote with a power/volume button included, choose from the Express 4K+, Streaming Stick 4K, Streaming Stick 4K+, or Ultra.
We’re here to help you find the best Roku device that matches your requirements. Learn more on our helpful coma prison chart here: https://www.roku.com/products/compare.
Thank you for choosing Roku and Happy Streaming!
Roku Customer Advocate
We’re here to help you find the best Roku device that matches your requirements. Learn more on our helpful coma prison chart here: https://www.roku.com/products/compare.
Thank you for choosing Roku and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com